FAQ
- All
- 01. Basic Information
- 02. Guest Rooms
- 03. Dining
- 04. Booking Accommodation Terms
- 05. Check-in / Check-out
- 06. In-House Services
- 07. On-site Facilities
- 08. Rates Payment
- 09. Access Transportation
- 10. Membership Program
When shipping luggage to the hotel, please ensure the check-in date and the guest’s full name are included on the shipping label.
794-1 Yanaidani-machi, Matsuyama, Ehime 790-2641 View Map
TEL: 089-977-9500
SETOUCHI RETREAT by Onko Chishin
c/o Front Desk
*We cannot accept items requiring temperature control, hazardous materials, or valuables.
*We do not accept C.O.D. (Cash on Delivery) shipments.
We have several English-speaking staff members.
Free Wi-Fi is available in all guest rooms.
Please ask our staff on the day of your stay if you have any questions regarding the connection.
Windows can be opened and closed, except in guest rooms without balconies.
We can arrange luggage shipping at the front desk. Both prepaid and cash-on-delivery shipping labels are available.
We do not have a microwave for guest use, but our dining staff will be happy to heat items for you upon request.
When using third-party delivery services not affiliated with the hotel, please inform us in advance and collect your order at the reception. Please note that some establishments may not deliver to this area.
We provide slippers and toothbrushes for children. However, pajamas are not available.
The following rental items are available:
・Bed guard (for ages 18 months to 60 months)
・Bouncer
・Diaper disposal bin
・Baby crib (additional ¥5,500)
Please check here.
https://membership.by-onko-chishin.com/auth/login/
Shampoo, conditioner, body soap, body lotion, and skincare amenities are provided in your room.
Please check here.
https://by-onko-chishin.com/destination-club#FAQ
There is no expiration date. For details, please see here.
https://by-onko-chishin.com/destination-club#会員ランク
As we cannot verify your reservation status via the chatbot, please contact us by phone if you wish to cancel due to a natural disaster or public transportation disruption.
We will provide you with further details regarding cancellation fees and other policies.
Please proceed via the “Cancel Membership” section within your account page.
https://membership.by-onko-chishin.com/auth/login/
In the guest rooms, the TV only supports terrestrial digital broadcasting.
Membership registration is required to access benefits and other features.
https://membership.by-onko-chishin.com/auth/signup/
Registration under a corporate name is not available.
https://by-onko-chishin.com/destination-club#FAQ
Please contact us using the form below.
https://by-onko-chishin.com/destination-club/contact-us
Select restaurants are also eligible. Please check here for details:
https://by-onko-chishin.com/en/destination-club
Please check here.
https://by-onko-chishin.com/destination-club/terms-and-conditions
Please check here.
https://by-onko-chishin.com/destination-club
Please see here for details.
https://by-onko-chishin.com/destination-club#FAQ
Points cannot be combined. For details, please see here.
https://by-onko-chishin.com/destination-club#FAQ
Please check here.
https://by-onko-chishin.com/destination-club#FAQ
For plans other than online-only offers, reservations can also be made by phone.
Please contact us by phone.
TEL: 089-977-9500
There is no curfew; however, the entrance closes at 23:00. Please inform us in advance so we can unlock it for your return.
Please check here.
https://by-onko-chishin.com/destination-club#FAQ
Nearby stores are as follows:
Convenience Store
Lawson Matsuyama Hakusuidai: Approx. 15 min by car (9 km)
Supermarket
Fuji Natsume: Approx. 20 min by car (11.5 km)
Please contact us by phone.
TEL 089-977-9500
Items are kept for approximately 3 months.
*Opened food and beverages will be disposed of on the same day
Providing the following information will help expedite the process:
・Name
・Dates of stay (room number if remembered)
・Details of lost item (as specific as possible)
・Contact information
*Shipping of lost items is available within Japan only.
We have cribs available for loan. Please contact us in advance.
Fee: ¥5,500
We have makeup remover available.
This is ALL THAT SPA cleansing oil, available at the spa.
Unfortunately, we cannot accept same-day additions. If you would like to add meals or change to a plan with meals included, please let us know at least 3 days in advance.
Dogo Onsen Honkan, known as Japan’s oldest hot spring, is located approximately 30 minutes by car from the hotel.
[Check-in]
Our staff will assist you at the Check-in Lounge.
[Check-out]
Please bring your room key and luggage to the Reception on the 1st floor of the Main Building.
If you have not received a confirmation email, the following factors may be the cause:
・Incorrect email address registered
・Spam folder or email reception settings
If you would like to confirm your reservation, please contact us directly by phone.
Phone: TEL 089-977-9500
*For reservations made through booking sites other than our official website, it may take time for the reservation notification to reach us.
Beds are 120 cm wide (140 cm only in the “THE AONAGI Suite”) and come with Sealy mattresses.
If we have availability, we can accept same-day bookings. Please check availability on our official website or other booking sites, or contact us by phone.
Skincare amenities are provided in your room.
We offer seasonal treatments at our hotel spa.
You can view the menu on the following page. If you have any requests, please contact us by phone or email.
https://setouchi.by-onko-chishin.com/spa/
Registration is complimentary. For details, please visit:
https://by-onko-chishin.com/en/destination-club#会員登録
All rooms have a bath.
There is no public bath, so if you would like hot spring water, please choose one of the two room types below.
Semi-open-air Hot Spring Suite – Panorama View
Semi-open-air Hot Spring Suite – Forest View
Baths in all other rooms use heated water.
We accept children in elementary school age and younger, limited to one family per day.
The room is limited to one Semi Open-Air Hot Spring Suite Panorama View.
Please note this is not exclusively a family room,
and is also available for adult-only stays.
We apologize, but there are no communal baths on the premises.
Hot spring baths can be enjoyed within the “Semi-Open-Air Hot Spring Suite Panorama View” and “Semi-Open-Air Hot Spring Suite Forest View” guest rooms.
The spring is a hypotonic, mildly alkaline cold mineral spring, characterized by its gentle and soft feel on the skin.
Please enjoy a relaxing soak.
We apologize, but we do not have a dedicated children’s pool.
Pool use is limited to children who are potty-trained.
Pool depths are as follows:
・Outdoor Infinity Pool: approximately 1.12 m
・Underground Private Pool: approximately 1.27 m
We have a limited number of floatation devices available for children, so we recommend bringing your own if needed.
Guests with tattoos are welcome to use the pool.
We have two pools at our property.
Both the indoor private pool and outdoor infinity pool (summer season only) have no restrictions.
We do not have a public bath area.
Imabari towels are provided in your room and at the private pool. Please contact our staff if you require additional sets.
Plans with dinner are available.
Please check the “Reservations & Rates” page.
For staying guests, we offer preferred rates with our partner taxi service.
Preferred rates apply only for transfers to and from the following locations:
• Matsuyama Airport: ¥4,500
• Matsuyama Tourist Port: ¥4,500
• JR Matsuyama Station: ¥3,500
• Dogo Onsen Station: ¥3,500
• Matsuyama Castle Ropeway Station: ¥3,500
If you would like to use this service, please let us know at least 3 days before your stay.
*Rates are per vehicle.
Please feel free to let us know if you would like to arrange this.
We kindly ask that you refrain from fireworks.
Local weather conditions vary from day to day.
For the latest weather updates, please check a weather forecast website.
Dinner start times are available from 6:00 PM to 7:30 PM in 30-minute intervals. We will confirm your preference at check-in, but advance reservations are also available.
We do not have family rooms.
For guests with children of elementary school age or younger, we limit bookings to one group per day, specifically in the Semi-Open Air Spring Suite Panorama View.
This room features two permanent beds, one extra bed, and an optional sofa bed upon request.
For groups consisting only of adults (junior high school age and older), we recommend the 4-Bed Suite Ocean View.
It features four permanent beds and can accommodate up to five guests with an additional sofa bed.
While this room does not include a hot spring, it offers exceptional views.
Onko Chishin Gift Vouchers are available.
SETOUCHI RETREAT is an eligible property for use.
If you would like to have your booking confirmation email resent, please contact us directly by phone or email. Please note that we recommend using an email address other than a mobile carrier email when making your reservation.
We offer Japanese cuisine for both dinner and breakfast.
• Dinner: We serve kaiseki cuisine that showcases the bounty of the Seto Inland Sea and the mountains. Committed to local production for local consumption, we cherish the aromas and seasonality that are essential to Japanese cuisine.
• Breakfast: We offer a gentle Japanese set meal made with carefully selected seasonal ingredients, featuring Ehime-grown rice cooked in a traditional clay pot.
Our hotel is located one hour by car from the airport, and we do not have rooms with a view of the runway.
Depending on the season and the daily menu, crab may be served as part of the meal.
However, we do not offer crab-centric courses or specialized crab kaiseki menus.
Crab is served as one of the individual dishes within our traditional kaiseki cuisine.
Our restaurant offers a wide selection of alcoholic beverages.
We also offer pairings to complement your Dining experience.
If you bring alcoholic beverages into the restaurant, a corkage fee will apply.
Unfortunately, our hotel does not have a bar.
We sincerely apologize, but we do not have a Manga Corner at our property.
Instead, you are welcome to enjoy our
Art Lounge, where you can relax in a quiet setting.
We have a selection of books on architecture and art.
We provide a welcome drink upon check-in.
We serve Ehime citrus juice and sparkling wine.
Please relax and enjoy your welcome drink.
We sincerely apologize, but for safety reasons,
bringing in or using heating cooking appliances, including gas stoves and hot plates, is
not permitted.
We appreciate your understanding.
We do not offer age-specific services.
However, if you have any health concerns or special requests regarding your stay,
please feel free to contact us regardless of age.
For consecutive stays, we will prepare your Dining with a different menu.
Our hotel has Japanese cuisine chefs only.
We serve kaiseki cuisine for dinner and a Japanese set meal for breakfast.
While it will still be Japanese cuisine, from the second night onward we will vary the ingredients and menu.
Unfortunately, we do not offer lunch.
On the days between your consecutive nights, guests typically go sightseeing and either dine in the downtown area or bring something in.
Subject to availability, you may continue your stay in the same room type,
or change things up and stay consecutive nights in a different room type.
We will assist with moving your luggage.
Our hotel has Japanese cuisine chefs only.
We offer kaiseki for dinner and a Japanese set meal for breakfast.
From the second night onward, we will vary the ingredients and menu.
Unfortunately, we do not offer lunch.
On the day between nights of your stay, guests typically go sightseeing and dine in the downtown area, or bring something in.
Unfortunately, we do not have any group properties in Kyoto.
Unfortunately, we do not offer a laundry service.
We also do not have laundry facilities available for guests to use themselves.
As we are located on a mountain, there are no coin laundries in the surrounding area.
We sincerely apologize, but as we only have a domestic washing machine on site,
we are unable to accept delicate items or garments that require special care.
We can only accept items that can be washed at home as usual, such as T-shirts and casual wear.
Plans with breakfast are available.
Please check the “Reservations & Rates” page.
Policies vary by booking site.
Modifications
Regardless of whether you chose pay-on-site or prepaid credit card, the scope of modifications allowed for online bookings is limited.
As this depends on the booking site, please contact the hotel directly for assistance.
Cancellations
Upon cancellation, the booking system will notify the credit card company,
and the card payment will be automatically voided.
While the cancellation instruction is processed immediately, the timing of your refund depends on your credit card issuer.
Matsuyama Castle
◎ One of only 12 castles in Japan with an original Edo-period keep still standing
One of only 12 castles nationwide with an original keep built in the Edo period, and selected as one of Japan’s Top 100 Castles. Perched atop a small hill, the keep offers sweeping views over the city and the Seto Inland Sea. Construction was begun by Yoshiaki Kato. At the Matsuyama Castle Ninomaru Historic Garden, performances such as takigi noh—beloved by the domain lord—are held, and the garden draws visitors in every season.
◎ Reach the summit by ropeway or lift
Set on a small hill, the keep commands panoramic views of the city and the Seto Inland Sea. From Iyotetsu’s “Okaido” stop, it’s a 5-minute walk plus a 3-minute ropeway ride, or a 6-minute lift ride. You can also enjoy Matsuyama’s sights aboard the retro Botchan Train, a restored Meiji-era steam locomotive that runs through the city.
If you settle your bill directly at the hotel (cash/credit card), we will issue an itemized receipt. If you would like a specific name on the receipt, please let us know at check-in.
If you do not settle directly at the hotel (online card payment/payment already made to a travel agency), we are unable to issue a receipt at the hotel. If you require a receipt, please contact your booking provider. If you settle any additional charges at the hotel, we can issue a receipt for that amount.
There are no locations within the building to view the sunrise.
The sunset can be viewed from certain guest rooms.
You can also watch the sun set over the Seto Inland Sea from the outdoor Infinity Pool; if the weather is clear, the view is truly spectacular.
The following credit cards are accepted:
VISA / MasterCard / JCB / AMEX / Diners / UnionPay / Discover
We have one wheelchair available.
You can move around the public spaces and to your guest room without using stairs.
Please note that the bathrooms in the guest rooms are not equipped with accessibility features or barrier-free specifications.
The bathtubs and washing areas do not have handrails or other accessibility equipment, so please be aware of this in advance.
We can arrange a taxi for you. Due to our location, it may take some time for the vehicle to arrive, so please let us know in advance.
The operating company is Onko Chishin Co., Ltd.
Please visit our website for more details.
https://by-onko-chishin.com/
We can lend you a charging cable. Please ask at the front desk.
As our hotel features one room per floor, there are no adjacent rooms.
Among our 7 rooms across 5 types, only the Semi Open-Air Hot Spring Suite Forest View
has 3 rooms of the same type.
These are located on floors 1-3 of the annex building, but unfortunately we cannot accommodate floor requests.
Floor assignments are confirmed the day before or on the day of arrival.
All other room types have only one room each, so their floors are predetermined.
If you pay on-site, we will provide you with a receipt.
If you would like the receipt made out to a specific name, please let us know on the day.
*If you paid in advance, please check with the place where you made your booking.
*As a rule, we cannot reissue receipts in the event of loss, etc.
Hair irons are available for loan in limited quantities. Please contact the reception for assistance.
We offer plans that include in-room dining.
Please note that this is limited to only one specific room type.
To enjoy this service, please select THE AONAGI Suite
and choose the Premium Private Stay plan.
We invite you to spend a special moment in the comfort of a more private space.
Unfortunately, we do not offer any accessible room types. Wheelchair access is available throughout the property.
Cancellation policies vary by booking site. Please check the site where you made your reservation.
Designed by architect Tadao Ando, this building was renovated from a space that had been partially open to the public as an art museum and reborn as a small luxury hotel overlooking the Seto Inland Sea.
In terms of awards, it received the “Inspired Design Hotel” honor at the 2018 Boutique Hotel Awards, and was featured in the MICHELIN Guide Hiroshima/Ehime 2018 Special Edition with the highest rating of Five Red Pavilions. It has also been listed as “1 MICHELIN Key” in MICHELIN Key 2024, among other prestigious international awards received each year.
We offer a selection of alcoholic beverages, including champagne, white wine, and red wine, via room service.
Yes, we would be happy to send you a brochure.
Please contact us via email with your request and your mailing address.
Our hotel is an exclusive facility for registered guests only.
As we value a private setting, we are unable to offer tours.
Only our in-house spa treatments are available for day use without an overnight stay.
**Early Check-in**
Unfortunately, we do not accept early check-ins.
Unfortunately, we do not have a large public bath.
For guests wishing to enjoy hot springs, please select
the Semi Open-Air Hot Spring Suite Panorama View or the Semi Open-Air Hot Spring Suite Forest View.
While the facility is wheelchair accessible, unfortunately our guest rooms are not barrier-free.
The pool has scheduled maintenance hours. Please contact us in advance if you wish to use it before check-in or after check-out.
As a general rule, we do not host seasonal festivities or regular scheduled events at our hotel.
With only seven guest rooms, we offer a quiet sanctuary where you can fully immerse yourself in the views of the Seto Inland Sea, art, hot springs, and dining at your own pace.
While we may occasionally host special projects or events, these are held on an irregular basis.
Information regarding past projects is available on our official website for your reference.
https://setouchi.by-onko-chishin.com/news/
Unfortunately, we do not have a cold plunge pool available.
A hot spring tax of 150 JPY per adult (junior high school students and older) per night is required only for guest rooms with hot springs. No tax applies to children of elementary school age or younger.
We apologize for keeping you waiting.
Our telephone service hours are typically from 10:00 AM to 7:00 PM.
Even during business hours, we may not have a phone operator available, which may result in difficulty connecting.
We kindly ask that you try calling again after a short while, or contact us via email.
Main email address: [email protected]
Shampoo, conditioner, body soap, body lotion, and skincare amenities are provided in your room.
Please enter only the number of adults for the number of guests. For children in elementary school or younger, please include their age and your preferences regarding additional dining and bedding in the details section. Please note that children can only stay in the “Semi Open-Air Hot Spring Suite Panorama View” room.
Please check the “Reservations & Rates” page for plans currently on sale.
Anniversary options are also available—please feel free to use them.
We do not have a dedicated phone operator.
If you call our main number, your call will be answered by our staff, not an automated voice system.
Phone: 089-977-9500 (We may be unable to respond early in the morning or late at night.)
Front desk staff are on site.
Your room has a phone that connects to the front desk.
If you need anything during your stay, please let us know at any time.
Guests not on a spa-included plan may also use the spa. Please contact the property for availability.
There are no special events during the year-end and New Year period.
Dining features special menus for both dinner and breakfast.
With only 7 guest rooms, our intimate retreat offers a tranquil escape from the bustle,
where you can welcome the year’s end and New Year in peaceful serenity.
We do not offer a children’s menu.
Guests in junior high school and older can be accommodated with the same menu as adults.
Yoga mats can be loaned to your room. Please let us know if you would like one.
Non-guests may also use the SPA. For availability and reservations, please contact us directly via the spa page.
https://setouchi.by-onko-chishin.com/spa/
Please note that all other on-site facilities are available to guests only.
If there is availability on your dates, you can change your room type. Please contact us directly by phone or email. Depending on the situation, you may need to pay the difference.
Luggage storage is available from the day of your stay. After check-out, we can store your luggage until your departure that day.
There are recommended spots nearby for sightseeing and outings.
For details, please see the “Nearby Attractions” page on our official website.
Accommodation charges are payable at check-out. If you have a preferred time for settlement, please consult the reception in advance or on the day.
It is about a 50-minute drive (30 km) from Matsuyama Airport.
We can also arrange a taxi at a preferred rate for hotel guests. (¥4,500 one way / reservation required at least 3 days in advance)
Beds are 120 cm wide (140 cm only in the “THE AONAGI Suite”) and come with Sealy mattresses.
For both the Private Pool and Infinity Pool,
children in diapers are not permitted for hygiene reasons.
Swim diapers are also prohibited.
We regret that we cannot accommodate minors without adult supervision.
Late check-out until 12:00 is available for ¥11,000. Please contact us in advance by phone or email. Please note this may not be available on certain dates.
We have two electric vehicle (EV) chargers in our parking area. Please contact us in advance for seamless assistance.
The guest room refrigerators are stocked with beverages.
Water, tea (persimmon leaf tea), citrus juice, carbonated drinks, and beer.
Contents may vary depending on the season.
Please do so via “Edit Member Information” within your Member My Page.
https://membership.by-onko-chishin.com/auth/login/
Photos of the in-room bath are available on the official website’s “Guest Rooms” page.
Each room’s floor plan also shows the bathroom location and type, so please use it as a reference.
Unfortunately, we do not have private baths or family baths.
Information regarding closing dates and the latest operating status is available under “News.”
You may add dinner and breakfast. Please let us know at least 3 days before your reservation date.
Dinner fee: ¥20,350 per person
Drinks are charged separately from Dining. To complement our seasonal cuisine, we offer a wide selection, including local sake and wine, as well as beer and non-alcoholic options.
The restaurant does not have private rooms.
Counter and table seating are available.
For guests requesting a private space,
please select the Semi-Open Air Hot Spring Suite Panorama View room type
and book the Premium Private Stay (Private Dining) plan.
We will provide your Dining in the Art Lounge, which will be reserved exclusively for your breakfast and dinner.
This allows you to relax in a more private setting.
Please modify or cancel your reservation through the original booking channel. If you have any questions, please contact us by phone or email.
*Changes to rooms or the number of guests are subject to availability.
*Price differences may apply depending on the changes made.
Breakfast can be added for ¥4,400 per person.
Guest room cleaning is available at a time that suits you, such as while you’re out or exploring the property.
Service hours: 10:00–14:00
Our hotel is not an all-inclusive establishment.
Accommodation rates include the Dining and services specified in your reservation plan; however, additional charges apply for beverages, spa treatments, and private pool usage.
Please feel free to contact us if you have any questions regarding your reservation details.
Breakfast is a Japanese set meal made with local ingredients.
Hours: Every 15 minutes from 8:00 to 9:30
Price: ¥4,400 per person
Photos of our guest rooms are available on the “Guest Rooms” page of our official website.
Floor plans for each room are also provided.
We apologize for any inconvenience.
If there are any issues with guest room amenities, please contact reception.
Front desk is available 24 hours at extension “9”.
Unfortunately, we do not have a fitness gym.
For rooms with 3 or more guests, we will provide additional beds.
The type of extra bed varies depending on the room type.
Additional beds beyond the number of permanent beds will be provided as follows:
THE AONAGI Suite: 3 guests: 1 sofa bed; 4 guests: 2 sofa beds
4-Bed Suite: 5 guests: 1 sofa bed
Semi-Open-Air Hot Spring Suite: 3 guests: 1 extra bed; 4 guests: 1 sofa bed
Garden Suite: 3 guests: 1 extra bed
Towels, swimwear, and amenities are provided in the locker rooms.
Unfortunately, we do not offer day visits or day use.
Robes are for in-room use only. Slippers for use within the property are provided for each guest in your room.
We do not provide swim rings, so please bring your own. As the Private Pool is for exclusive use, there are no restrictions on using swim rings. When using them in the Infinity Pool, we kindly ask for your consideration toward other guests.
Pool operating hours are as follows.
• Infinity Pool: Open during summer season, swimming hours are from early morning until sunset.
2026 swimming period:
July 1–September 13 (06:00 until sunset)
• Private Pool & Sauna: Heated pool available year-round for private use.
You can confirm your reservation details from the automated email sent when your booking was confirmed. To modify or cancel your reservation, please proceed through the platform where you made your booking. If you have any questions, please contact us by phone or email.
*Room and guest number changes may not be available depending on room availability.
*Price differences may apply based on the changes made.
Gift certificates issued by our company and select Furusato Nozei (Hometown Tax) vouchers are accepted. Reservations can be made via our official website or by phone.
The view from your room depends on the specific room type.
• THE AONAGI Suite: Enjoy a breathtaking panoramic view of the Setouchi islands.
• Semi-Open-Air Hot Spring Suite: Rooms on the 1st, 2nd, and 3rd floors offer forest views, while the 4th floor features a panoramic view.
• Garden Suite: Features a wood balcony where vibrant greenery fills the view from your window.
• 4-Bed Suite: Floor-to-ceiling windows offer stunning views of the Setouchi landscape and the sunset.
We will accommodate to the best of our ability. Please inform us at the time of booking.
We offer an indoor heated pool open year-round and an outdoor pool open during the summer season.
■ Private Pool (Reservation required)
Reservations: Reception
Hours: 6:00 AM – 11:00 PM (Last entry 10:00 PM)
■ Infinity Pool (No reservation required)
Hours: 6:00 AM – Sunset
2026 Swimming Season:
July 1 – September 13 (6:00 AM to Sunset)
The pool area remains open for sightseeing and photography during the winter.
【Important Notes】
For public health reasons, children who are not yet toilet-trained are not permitted to use the pools or Jacuzzis.
This policy applies even if the child is wearing swim diapers or swim pants.
Children who are toilet-trained and guests under the age of 18 must be supervised by a guardian at all times.
“This applies when the rate offered by another company for an identical plan is lower than the rate quoted on the hotel’s official website or by phone. However, the selling price before deduction of third-party exclusive points, etc. is applicable.
【Example ①】
Official website rate: ¥100,000
Third-party site: ¥110,000 sold at 15% OFF (¥93,500) during a time sale, etc.
▶︎¥93,500 becomes the best rate
【Example ②】
Official website rate: ¥100,000
Third-party site: ¥110,000 becomes ¥90,000 when using your points
▶︎¥100,000 becomes the best rate
“
For more details regarding weddings, please contact our partner planning team.
https://setouchiwedding.com/
We will do our best to accommodate requests regarding dietary preferences. Please let us know when making your reservation.
Please check the “Reservations & Rates” page for available plans.
We also accept special requests.
Anniversary options are available, perfect for proposals.
You are welcome to bring your own food and drinks without restriction.
The maximum occupancy for each guest room is as follows:
• THE AONAGI Suite: Up to 4 guests
• Semi Open-Air Hot Spring Suite: Up to 4 guests
• Garden Suite: Up to 3 guests
• 4 Bed Suite: Up to 5 guests
All 7 rooms are suite-style accommodations.
Unfortunately, we do not offer laundry facilities or laundry service.
We accept cash and credit cards.
For security reasons, guests who are not registered to stay are not permitted to enter guest rooms. Please use the reception lounge for visits.
Please check the “Reservations & Rates” page for available plans.
We offer 7 all-suite guest rooms in 4 types: THE AONAGI Suite, Semi Open-Air Hot Spring Suite, Garden Suite, and 4-Bed Suite.
We have a restaurant available for our guests.
While we do not accept restaurant-only reservations for non-guests, you may accompany a guest who is staying with us. Please contact us in advance.
Please note there are no dining establishments within walking distance of the hotel.
Dogo Onsen area is 20 minutes by car, and Matsuyama city center is 30 minutes by car.
Please contact our staff for inquiries.
Two-piece loungewear and bathrobes are provided in every room.
The restaurant is not available to non-guests alone; however, they may join guests staying at the hotel. Please consult with us in advance.
Unfortunately, we do not offer lunch. We recommend dining in the city or bringing your own.
Small portable TVs are provided in the guest rooms. Large TVs are also available for loan upon request (subject to availability); please feel free to ask.
We do not have a communal bath. Some guest rooms feature hot spring baths (heated, diluted, and circulated).
We offer a year-round indoor heated pool and a seasonal outdoor pool.
■ Private Pool (exclusive private use / reservation required)
Reservations: Reception
Hours: 6:00–23:00 (last entry 22:00)
■ Infinity Pool (no reservation required)
Hours: 6:00 AM–sunset
2026 swimming season:
July 1–September 13 (6:00 AM–sunset)
Even in winter, you are welcome to enjoy viewing and taking photos.
[Important Notes]
For public health reasons, children who are not toilet trained are not permitted to use the pool or jacuzzi.
This applies even if wearing swim diapers or diaper-style swim pants.
Toilet-trained children and guests under 18 may use the facilities under the supervision of a parent or guardian.
We offer an art lounge exclusively for overnight guests.
We have a curated selection of books, primarily focused on architecture and art.
Complimentary beverages are available, so please enjoy at your leisure.
Please refer to the Art Lounge section under Facilities Information.
https://setouchi.by-onko-chishin.com/facilities/
Please modify or cancel your reservation through the original booking channel. If you have any questions, please contact us by phone or email.
Cancellation fees may vary depending on the plan and booking method. Please be sure to check the plan details.
There are no pools within the guest rooms.
The following pool facilities are available:
• Infinity Pool: An iconic 30m outdoor pool where the water’s edge meets the Seto Inland Sea
• Private Pool & Sauna: An indoor heated pool with hot spring jacuzzi and sauna overlooking the garden
*The outdoor pool is typically open for swimming from early July to early September. The indoor pool is available for private use year-round.
List of Rental Items
Wine glasses
Tableware
Cutlery
Nail clippers
Sewing kit
Smartphone charger
Ice bucket
Iron
Playing cards
Ironing board
Humidifier
DVD player
Hot water bottle
Ice pack / Water pillow
Projector
Blanket
Makeup remover
Contact lens care
(Solution and case)
We offer a selection of alcoholic beverages via room service, including beer, champagne, white wine, and red wine. No Dining is available.
It is approximately 35 minutes (18 km) by car from JR Matsuyama Station.
Please take Prefectural Road 20 and follow the signs for Elleair Golf Club Matsuyama.
We can also arrange a taxi at a special rate for hotel guests. (¥3,500 one way / Reservation required 3 days in advance)
For changes or cancellations to reservations made via booking sites or travel agencies other than our official website, please complete the procedure through the provider you booked with.
The baths in the four Semi-Open-Air Hot Spring Suites are fed by natural hot spring water.
The baths in THE AONAGI Suite, 4 Bed Suite, and Garden Suite are heated water baths, and there is no large communal bath on the premises.
Hot Spring Quality: Simple weak radioactive cold mineral spring
Hot Spring Benefits: Chronic muscle or joint pain or stiffness (rheumatoid arthritis, osteoarthritis, lower back pain, neuralgia, frozen shoulder, chronic stage of bruises and sprains, etc.), muscle stiffness from motor paralysis, sensitivity to cold, peripheral circulation disorders, decreased gastrointestinal function (stomach heaviness, intestinal gas, etc.), mild hypertension, impaired glucose tolerance (diabetes), mild hypercholesterolemia, mild asthma or emphysema, pain, autonomic nervous system instability, stress-related symptoms (sleep disorders, depression, etc.), post-illness recovery, fatigue recovery, health promotion, hyperuricemia (gout), rheumatoid arthritis, ankylosing spondylitis, etc.
Unfortunately, we do not offer day visits or day use.
■Early Check-in
Unfortunately, we are unable to accommodate early check-in requests.
■Late Check-out
If you wish to extend your check-out time, we can accommodate this until 12:00 PM for ¥11,000. Please contact us in advance by phone or email. Please note that availability may vary depending on the date.
Extended stays may be available depending on reservation status, however dinner service may not be available.
There is no formal dress code for the restaurant; casual attire is welcome. We kindly ask that you refrain from wearing excessive perfume.
Please visit our website for details on the membership program.
https://by-onko-chishin.com/destination-club
Stays are available from 1 guest. However, depending on the date, we may not be able to accommodate your request.
For dinner, we offer kaiseki cuisine that showcases Setouchi seafood and the blessings of the mountains.
Ingredients vary by season, so please feel free to contact us.
Sample dinner menu:
• Assorted appetizers
• Seasonal sashimi of fresh fish
• Pan-seared splendid alfonsino
• Live wild spiny lobster (served as sashimi or grilled)
• Ehime wagyu steak
• Sea bream rice
For breakfast, we serve a gentle Japanese set meal made with carefully selected seasonal ingredients, featuring Ehime-grown rice cooked in a traditional clay pot.
Unfortunately, we do not offer day-use plans.
The on-site smoking area is located poolside at the outdoor pool on the 2nd floor of the Main Building.
Unfortunately, we do not offer any accessible room types. Wheelchair access is available throughout the property.
Complimentary rental swimwear is available (adults only). However, as sizes and quantities are limited, we recommend bringing your own.
Register for membership here
https://membership.by-onko-chishin.com/auth/signup/
We welcome children of elementary school age and younger, limited to one family per day.
The eligible room is limited to one “Semi Open-Air Bath Suite Panorama View” room only.
・With meals/with bedding: ¥15,950
・With meals/bed sharing without bedding: ¥7,150
・Without meals/bed sharing without bedding: Free
・Extra bed: ¥8,800
・Baby cot: ¥5,500
When bed sharing with adults, up to two children may share beds.
General reservations are accepted from 7 months prior to the desired month of stay. Additionally, we offer an early booking privilege for our returning guests, allowing reservations from 11 months in advance.
A dry sauna is available within the private pool facility.
The private pool is exclusively available for private use and requires a reservation.
Usage fee: ¥11,000 / 60 minutes
Smoking is permitted on the balconies of guest rooms with a balcony (excluding the Semi-Open-Air Spring Suite Panorama View). Please let us know if you require an ashtray.
Additionally, an indoor smoking area is located by the outdoor poolside on the 2nd floor of the Main Building.
Availability is subject to change. Please check the booking page on our official website for the latest information.
We offer seasonal treatments at the hotel spa.
You can view the menu on the page below. If you have any requests, please let us know by phone or email.
https://setouchi.by-onko-chishin.com/en/spa/
Japanese breakfast is available starting from 8:00 AM to 9:30 AM in 15-minute intervals.
Unfortunately, we do not have a large public bath.
Dinner is a Japanese course meal featuring local ingredients. No à la carte menu is available.
Time: Choose a start time in 30-minute increments from 6:00 PM to 7:30 PM.
Price: ¥20,350 per person (tax included)
We offer a selection of beverages.
• Dinner (Kaiseki Cuisine): We provide pairings of distinctive local sake from Ehime and carefully selected wines from around the world to complement Japanese cuisine. Non-alcoholic options are also available.
• Art Lounge: Guests can enjoy complimentary beverages including wine and juice at any time. Available from 6:00 to 24:00, though access may be limited on certain dates.
Please use the availability search on our official website to book.
We offer anniversary options and can help you plan a surprise.
Options include:
• Cake
• Dinner dessert plate arrangement
• Flower gift
• Custom-made gift
▶ For details, click here
■Guest room amenities
Shampoo
Conditioner
Body wash
Body lotion
Cleansing oil
Toothbrush
Japanese tea
Coffee
Black tea
■Guest room equipment
Hair dryer
Electric kettle
Refrigerator
Wireless TV
Ballpoint pen/Memo pad
Clothes brush
Shoehorn
Deodorizer spray
Bidet toilet
Bluetooth speaker
Nightwear
Bathrobe
We accept one party per day with children of elementary school age and under. The only eligible room is the “Semi-Open-Air Bath Suite Panorama View” (1 room only).
• With meals / with bedding: ¥15,950
• With meals / no bedding (co-sleeping): ¥7,150
• No meals / no bedding (co-sleeping): Free
• Extra bed: ¥8,800
• Baby crib: ¥5,500
If co-sleeping with an adult, up to two children may share the bed.
Children in junior high school and above can stay as adults.
Unfortunately, we do not have a large public bath.
If you would like a hot spring, please choose one of the room types below that include a hot spring bath in the guest room.
・Semi-open-air hot spring suite (Panorama View)
・Semi-open-air hot spring suite (Forest View)
All other guest rooms do have a bath, but it is heated water (not hot spring).
Unfortunately, we do not allow guests to stay with pets.
*Service dogs, including guide dogs and hearing dogs, are welcome. However, as the areas where they can accompany you for Dining are limited, please contact the hotel in advance.
Dinner is available from 6:00 PM to 7:30 PM, with seating times every 30 minutes.
Please park in the spaces in front of the entrance. The parking lot is outdoors. There are no vehicle restrictions. (No reservation required, free)
In addition, two electric vehicle (EV) chargers are available in the parking lot. If you would like to use them, please contact us in advance.
Room rates vary depending on the plan and availability.
The latest plan information can be found on the reservations page of our official website.
We offer a year-round indoor heated pool and a seasonal outdoor pool.
■ Private Pool (exclusive private use / reservation required)
Reservations: Reception
Hours: 6:00–23:00 (last entry 22:00)
■ Infinity Pool (no reservation required)
Hours: 6:00 AM–sunset
2026 swimming season:
July 1–September 13 (6:00 AM–sunset)
Even in winter, you are welcome to enjoy viewing and taking photos.
[Important Notes]
For public health reasons, children who are not toilet trained are not permitted to use the pool or jacuzzi.
This applies even if wearing swim diapers or diaper-style swim pants.
Toilet-trained children and guests under 18 may use the facilities under the supervision of a parent or guardian.
Unfortunately, we do not offer a shuttle bus service; however, we can arrange a taxi at a preferred rate from the five locations below (reservation required at least 3 days in advance).
• Matsuyama Airport: ¥4,500
• Matsuyama Tourist Port: ¥4,500
• JR Matsuyama Station: ¥3,500
• Dogo Onsen Station: ¥3,500
• Matsuyama Castle Ropeway Station: ¥3,500
We are pleased to assist with arrangements for cakes and flowers.
【Cake Pricing】
SS (9cm/serves 1-2): ¥2,200
S (12cm/serves 2-4): ¥2,750
M (15cm/serves 4-6): ¥3,850
We can accommodate your preferred timing for serving and include a personalized message.
For flowers, we will arrange them based on your budget (from ¥5,500) and preferences.
Please contact us at the email address below to make a request.
e-mail: [email protected]
Check-in is at 15:00 (Last check-in: 19:30)
and check-out is at 11:00.
*Times may vary depending on your plan.
We welcome children of primary school age and younger for one group per day. This is limited to the “Semi-Open-Air Hot Spring Suite Panorama View” room.
• With meals/bedding: ¥15,950
• With meals/no bedding (co-sleeping): ¥7,150
• No meals/no bedding (co-sleeping): Free
• Extra bed: ¥8,800
• Crib: ¥5,500
Up to two children may co-sleep with an adult.
Children in junior high school or older are charged at the adult rate.
