FAQ
- All
- 01. Basic Information
- 02. Guest Rooms
- 03. Dining
- 04. Booking Accommodation Terms
- 05. Check-in / Check-out
- 06. In-House Services
- 07. On-site Facilities
- 08. Rates Payment
- 09. Access Transportation
- 10. Membership Program
When shipping luggage to the hotel, please ensure that the check-in date and the name of the person who made the reservation are clearly indicated on the shipping label.
Shipping Address
Address: 794-1 Yanaidani-machi, Matsuyama-shi, Ehime 790-2641 View Map
TEL: 089-977-9500
SETOUCHI RETREAT by Onko Chishin
c/o Front Desk
*Please note that we cannot accept items requiring temperature control, hazardous materials, or valuables.
*We cannot accept luggage sent via cash on delivery (COD) or freight collect.
We have several English-speaking staff members.
Windows can be opened and closed, except in guest rooms without balconies.
We do not have a microwave for guest use, but our dining staff will be happy to heat items for you upon request.
Free Wi-Fi is available in all guest rooms.
Please ask our staff on the day of your stay if you have any questions regarding the connection.
We can arrange luggage shipping at the front desk. Both prepaid and cash-on-delivery shipping labels are available.
As we cannot verify your reservation status via the chatbot, please contact us by phone if you wish to cancel due to a natural disaster or public transportation disruption.
We will provide you with further details regarding cancellation fees and other policies.
There is no expiration date. Please check here for details.
https://by-onko-chishin.com/en/destination-club#membership-rank
We provide children’s slippers and toothbrushes. Please note that children’s pajamas are not available.
The following rental items are also available:
- Bed guard (for ages 18 to 60 months)
- Bouncer
- Diaper bin
- Crib (additional 5,500 yen)
Please check here.
https://membership.by-onko-chishin.com/auth/login/
When using external delivery services not affiliated with the hotel, please inform us in advance and meet the courier at the reception for the hand-off.
Please check here.
https://by-onko-chishin.com/destination-club#FAQ
In the guest rooms, the TV only supports terrestrial digital broadcasting.
Shampoo, conditioner, body soap, body lotion, and skincare amenities are provided in your room.
Membership registration is required to access benefits and other features.
https://membership.by-onko-chishin.com/auth/signup/
Please proceed via the “Cancel Membership” section within your account page.
https://membership.by-onko-chishin.com/auth/login/
Registration under a corporate name is not available.
https://by-onko-chishin.com/destination-club#FAQ
Please check here.
https://by-onko-chishin.com/destination-club/terms-and-conditions
Some restaurants are also eligible. Please check here for details.
https://by-onko-chishin.com/en/destination-club
Please check here.
https://by-onko-chishin.com/destination-club
Please contact us using the form below.
https://by-onko-chishin.com/destination-club/contact-us
Please see here for details.
https://by-onko-chishin.com/destination-club#FAQ
Points cannot be combined. For more details, please see:
https://by-onko-chishin.com/en/destination-club#FAQ
Please check here.
https://by-onko-chishin.com/destination-club#FAQ
For plans other than online-only offers, reservations can also be made by phone.
Please contact us by phone.
TEL: 089-977-9500
Please check here.
https://by-onko-chishin.com/destination-club#FAQ
Nearby stores are as follows:
Convenience Store
Lawson Matsuyama Hakusuidai: Approx. 15 minutes by car (9 km)
Supermarket
Fuji Natsume: Approx. 20 minutes by car (11.5 km)
Please contact us by phone.
TEL 089-977-9500
Items are kept for approximately three months.
*Opened food and beverages will be disposed of the same day.
Providing the following information will help us confirm details more smoothly.
- Name
- Stay dates (and room number, if you remember it)
- Details of the lost item (as specific as possible)
- Contact information
*We can only ship lost items within Japan.
Unfortunately, we cannot accept same-day additions. If you would like to add meals or change to a plan with meals included, please let us know at least 3 days in advance.
A baby crib is available for loan. Please contact us in advance.
Fee: ¥5,500
There is no curfew; however, the entrance closes at 23:00. Please inform us in advance so we can unlock it for your return.
Dogo Onsen Honkan, known as Japan’s oldest hot spring, is located approximately 30 minutes by car from the hotel.
If you do not receive a confirmation email, it may be due to the following reasons:
- The registered email address is incorrect
- Spam folder or reception settings
If you would like to confirm your reservation, please contact us directly by phone.
Phone: +81-89-977-9500
*When booking through a site other than our official website, it may take some time for the reservation notification to reach us.
Beds are 120 cm wide (140 cm only in the “THE AONAGI Suite”) and come with Sealy mattresses.
[Check-in]
Our staff will assist you at the check-in lounge.
[Check-out]
Please bring your room key and luggage and come to the reception on the 1st floor of the main building.
If we have availability, we can accept same-day bookings. Please check availability on our official website or other booking sites, or contact us by phone.
Skincare amenities are provided in your room.
We offer seasonal treatments at our hotel spa.
You can view the menu on the following page. If you have any requests, please contact us by phone or email.
https://setouchi.by-onko-chishin.com/spa/
Imabari towels are provided in your room and at the private pool. Please contact our staff if you require additional sets.
Registration is free. For details, please see here.
https://by-onko-chishin.com/en/destination-club#会員登録
We do not have a public bath area.
Dinner start times are available from 6:00 PM to 7:30 PM in 30-minute intervals. We will confirm your preference at check-in, but advance reservations are also available.
We kindly ask that you refrain from fireworks.
Local weather conditions vary from day to day.
For the latest weather updates, please check a weather forecast website.
Dinner-inclusive plans are available.
Please check the “Reservations & Rates” page.
Unfortunately, we do not have any group properties in Kyoto.
If you would like to have your booking confirmation email resent, please contact us directly by phone or email. Please note that we recommend using an email address other than a mobile carrier email when making your reservation.
We serve Japanese cuisine.
• Dinner: Enjoy Kaiseki courses featuring Setouchi seafood and mountain delicacies. We focus on local production for local consumption, emphasizing the essential aromas and seasonality of Japanese cuisine.
• Breakfast: A gentle Japanese-style breakfast set featuring seasonal ingredients, served with Ehime Prefecture rice cooked in a traditional clay pot.
Breakfast-included plans are available.
Please check the “Reservations & Rates” page.
If you settle your bill directly at the hotel (cash/credit card), we will issue an itemized receipt. If you would like a specific name on the receipt, please let us know at check-in.
If you do not settle your bill directly at the hotel (online card payment / already paid to a travel agency), we are unable to issue a receipt at the hotel. If you require a receipt, please contact the booking source. If you settle any additional charges at the hotel, we can issue a receipt for that amount.
The operating company is Onko Chishin Co., Ltd.
Please visit our website for more details.
https://by-onko-chishin.com/
We can arrange a taxi for you. Due to our location, it may take some time for the vehicle to arrive, so please let us know in advance.
Matsuyama Castle
◎ One of only 12 castles in Japan with an original keep dating back to the Edo period
As one of the 12 remaining castles in Japan with an original Edo-period keep, it is also designated as one of Japan’s Top 100 Castles. Perched atop a hill, the keep offers panoramic views of the city and the Seto Inland Sea. Construction was initiated by Kato Yoshiaki. At the Matsuyama Castle Ninomaru Historical Garden, performances such as Takigino (open-air torchlight Noh), which was beloved by the feudal lords, are held, and the gardens bustle with beauty throughout the four seasons.
◎ Reach the summit via ropeway or chairlift
Standing on a hill, the castle keep provides a sweeping view of the city and the Seto Inland Sea. It is a 5-minute walk from the Iyo Railway “Okaido” tram stop, followed by a 3-minute ropeway ride or a 6-minute chairlift ride. You can also experience the charm of Matsuyama’s sightseeing spots aboard the retro Botchan Train, a restored Meiji-era steam locomotive that runs through the city.
The following credit cards are accepted:
VISA / MasterCard / JCB / AMEX / Diners / UnionPay / Discover
We can lend you a charging cable. Please ask at the front desk.
Unfortunately, we do not offer any accessible room types. Wheelchair access is available throughout the property.
Please check the cancellation policy on the site where you made your reservation.
If you pay on-site, we will provide you with a receipt.
If you would like the receipt made out to a specific name, please let us know on the day.
*If you paid in advance, please check with the place where you made your booking.
*As a rule, we cannot reissue receipts in the event of loss, etc.
We regret that hair straighteners are not available for loan.
**Early check-in**
Unfortunately, we are unable to accommodate this.
Yes, we would be happy to send you a brochure.
Please contact us via email with your request and your mailing address.
This property was designed by renowned architect Tadao Ando and has been transformed from a partially public art museum into a small luxury hotel overlooking the Seto Inland Sea.
Among its accolades, the property received the “Inspired Design Hotel” award at the Boutique Hotel Awards in 2018 and was featured as a 5 Red Pavilion—the highest rating—in the Michelin Guide Hiroshima Ehime 2018 Special Edition. It has also been listed as “1 Michelin Key” in the Michelin Keys 2024, and continues to receive prestigious international awards each year.
We offer a selection of alcoholic beverages, including champagne, white wine, and red wine, via room service.
Information regarding closing dates and the latest operating status is available under “News.”
Unfortunately, we do not have private baths or family baths.
Unfortunately, we do not have a cold plunge pool available.
Shampoo, conditioner, body soap, body lotion, and skincare amenities are provided in your room.
A hot spring tax of 150 JPY per adult (junior high school students and older) per night is required only for guest rooms with hot springs. No tax applies to children of elementary school age or younger.
The pool has scheduled maintenance hours. Please contact us in advance if you wish to use it before check-in or after check-out.
Please check the “Reservations & Rates” page for plans currently available.
We also offer anniversary options, so please feel free to take advantage of them.
Please enter only the number of adults for the number of guests. For children in elementary school or younger, please include their age and your preferences regarding additional dining and bedding in the details section. Please note that children can only stay in the “Semi Open-Air Hot Spring Suite Panorama View” room.
Dinner price: ¥20,350 per person
Drinks are charged separately from Dining. To complement our seasonal cuisine, we offer a wide selection, including local sake and wine, as well as beer and non-alcoholic options.
Guests not on a spa-included plan may also use the spa. Please contact the property for availability.
If there is availability on your dates, you can change your room type. Please contact us directly by phone or email. Depending on the situation, you may need to pay the difference.
Yoga mats can be loaned to your room. Please let us know if you would like one.
The SPA is also available to non-hotel guests. For availability and reservations, please contact us directly via the dedicated spa page.
https://setouchi.by-onko-chishin.com/en/spa/
Please note that other facilities within the hotel are reserved exclusively for staying guests.
Luggage storage is available from the day of your stay. After check-out, we can store your luggage until your departure that day.
There are recommended spots nearby for sightseeing and outings.
For details, please see the “Nearby Attractions” page on our official website.
Payment for your stay is due at checkout.
Beds are 120 cm wide (140 cm only in the “THE AONAGI Suite”) and come with Sealy mattresses.
The hotel is approximately 50 minutes (30 km) by car from Matsuyama Airport.
We can also arrange a taxi at a special rate for hotel guests. (4,500 JPY one way / Reservation required 3 days in advance)
Please do so via “Edit Member Information” within your Member My Page.
https://membership.by-onko-chishin.com/auth/login/
Photos of the in-room bath are available on the official website’s “Guest Rooms” page.
Each room’s floor plan also shows the bathroom location and type, so please use it as a reference.
We have two electric vehicle (EV) chargers in our parking area. Please contact us in advance for seamless assistance.
We regret that we cannot accommodate minors without adult supervision.
Late check-out until 12:00 is available for ¥11,000. Please contact us in advance by phone or email. Please note this may not be available on certain dates.
To modify or cancel your reservation, please proceed through the same channel where you made your booking. If you have any questions, please contact us by phone or email.
*Room and guest number changes are subject to availability and may not be accommodated.
*Price differences may apply depending on the changes made.
You may add dinner and breakfast. Please let us know at least 3 days before your reservation date.
Breakfast can be added for ¥4,400 per person.
Breakfast is served as a Japanese set meal featuring local ingredients.
Hours: Every 15 minutes from 8:00 to 9:30
Price: ¥4,400 per person
We apologize for the inconvenience. If there is an issue with amenities in your guest rooms, please let Reception know.
Unfortunately, we do not offer day visits or day use.
Unfortunately, we do not have a fitness gym.
We will provide housekeeping for your guest rooms at your convenience, such as while you are out or having lunch.
Service hours: 9:30 AM – 2:00 PM
Photos of our guest rooms are available on the “Guest Rooms” page of our official website.
Floor plans for each room are also provided for your reference.
Pool hours are as follows:
• Infinity Pool: Open during the summer season from early morning until sunset.
2025 Swimming Period:
July 1 – September 7 (06:00 to sunset)
• Private Pool Sauna: A heated pool available for private use year-round.
Gift vouchers issued by us and select Furusato Nozei tickets can be used.
In-room wear is for use within guest rooms only. Footwear for use throughout the property is provided in guest rooms for all guests.
Towels, swimwear, and amenities are provided in the locker rooms.
We do not provide swim rings, so please bring your own. As the Private Pool is for exclusive use, there are no restrictions on using swim rings. When using them in the Infinity Pool, we kindly ask for your consideration toward other guests.
We will accommodate to the best of our ability. Please inform us at the time of booking.
Please check the Reservations & Rates page for available plans.
Anniversary options are also available, perfect for your proposal.
You can review your reservation details in the confirmation email sent automatically upon booking. To modify or cancel your reservation, please proceed through the original booking channel. If you have any questions, please contact us by phone or email.
*Changes to rooms or the number of guests are subject to availability.
*Price differences may apply depending on the changes made.
The view from your room depends on the specific room type.
• THE AONAGI Suite: Enjoy a breathtaking panoramic view of the Setouchi islands.
• Semi-Open-Air Hot Spring Suite: Rooms on the 1st, 2nd, and 3rd floors offer forest views, while the 4th floor features a panoramic view.
• Garden Suite: Features a wood balcony where vibrant greenery fills the view from your window.
• 4-Bed Suite: Floor-to-ceiling windows offer stunning views of the Setouchi landscape and the sunset.
We offer an indoor heated pool open year-round and an outdoor pool open during the summer season.
■ Private Pool (Exclusive use / Reservation required)
Reservations: Reception
Hours: 6:00 AM – 11:00 PM (Last entry 10:00 PM)
■ Infinity Pool (No reservation required)
Hours: 6:00 AM – Sunset
2025 Swimming Season:
July 1 – September 7 (6:00 AM to sunset)
During the winter season, guests are welcome to visit the pool area for sightseeing and photography.
【Important Notes】
For public health and hygiene reasons, children who are not yet toilet-trained are not permitted to use the pools or Jacuzzis.
This policy applies even if the child is wearing swim diapers or swim pants.
Children who are toilet-trained and guests under the age of 18 must be supervised by a parent or guardian at all times.
Please check the “Reservations & Rates” page for available plans.
You are welcome to bring your own food and drinks without restriction.
We will do our best to accommodate requests regarding dietary preferences. Please let us know when making your reservation.
For more details regarding weddings, please contact our partner planning team.
https://setouchiwedding.com/
This guarantee applies if a third-party rate for the same plan is lower than the rate offered on the official hotel website or via telephone. However, this is based on the selling price before any third-party specific points or discounts are applied.
[Example 1]
Official Website Rate: 100,000 yen
Third-party Site: 110,000 yen reduced by 15% during a flash sale (93,500 yen)
▶︎ The Best Rate will be 93,500 yen
[Example 2]
Official Website Rate: 100,000 yen
Third-party Site: 110,000 yen reduced to 90,000 yen by using personal points
▶︎ The Best Rate will be 100,000 yen
For security reasons, guests who are not registered to stay are not permitted to enter guest rooms. Please use the reception lounge for visits.
We accept cash and credit cards.
The guest rooms’ capacities are as follows:
• THE AONAGI Suite: Up to 4 guests
• Semi-Open-Air Hot Spring Suite: Up to 4 guests
• Garden Suite: Up to 3 guests
• 4-Bed Suite: Up to 5 guests
All 7 guest rooms are suites.
Unfortunately, we do not offer laundry facilities or laundry service.
Unfortunately, we do not offer lunch. We recommend dining in the city or bringing your own.
Small portable TVs are provided in the guest rooms. Large TVs are also available for loan upon request (subject to availability); please feel free to ask.
The restaurant is not available to non-guests alone; however, they may join guests staying at the hotel. Please consult with us in advance.
Two-piece loungewear and bathrobes are provided in every room.
The restaurant is not available to non-guests alone; however, they may join guests staying at the hotel. Please consult with us in advance.
Please note that there are no dining options within walking distance of the hotel.
The Dogo Onsen area is a 20-minute drive away, and downtown Matsuyama is a 30-minute drive away.
Please contact our staff for further information.
We offer 7 all-suite guest rooms in 4 types: THE AONAGI Suite, Semi Open-Air Hot Spring Suite, Garden Suite, and 4-Bed Suite.
There are no pools within the guest rooms.
The following pool facilities are available:
• Infinity Pool: An iconic 30m outdoor pool where the water’s surface appears to blend into the Seto Inland Sea.
• Private Pool Sauna: An indoor heated pool featuring a hot spring jacuzzi and a sauna with a garden view.
*The outdoor pool is typically open for swimming from early July to early September, while the indoor pool is available for private use throughout the year.
We do not have a communal bath. Some guest rooms feature hot spring baths (heated, diluted, and circulated).
We offer an indoor heated pool open year-round and an outdoor pool open during the summer season.
■ Private Pool (Exclusive use / Reservation required)
Reservations: Reception
Hours: 6:00 AM – 11:00 PM (Last entry 10:00 PM)
■ Infinity Pool (No reservation required)
Hours: 6:00 AM – Sunset
2025 Swimming Season:
July 1 – September 7 (6:00 AM to sunset)
During the winter season, guests are welcome to visit the pool area for sightseeing and photography.
【Important Notes】
For public health and hygiene reasons, children who are not yet toilet-trained are not permitted to use the pools or Jacuzzis.
This policy applies even if the child is wearing swim diapers or swim pants.
Children who are toilet-trained and guests under the age of 18 must be supervised by a parent or guardian at all times.
To modify or cancel your reservation, please proceed through the same channel where you made your booking. If you have any questions, please contact us by phone or email.
Cancellation fees may vary depending on the plan and booking method. Please check the plan details for confirmation.
List of Rental Items
Wine glasses
Tableware
Cutlery
Nail clippers
Sewing kit
Smartphone charger
Ice bucket
Iron
Playing cards
Ironing board
Humidifier
DVD player
Hot water bottle
Ice pack / Water pillow
Projector
Blanket
Makeup remover
Contact lens care
(Solution and case)
For changes or cancellations to reservations made via booking sites or travel agencies other than our official website, please complete the procedure through the provider you booked with.
The baths in the four Semi-Open-Air Hot Spring Suites feature natural hot spring water.
The baths in the THE AONAGI Suite, 4-Bed Suite, and Garden Suite use heated water; please note that there are no large communal baths on the premises.
Spring Quality: Simple weak radioactive cold mineral spring
Indications: Chronic pain or stiffness in muscles or joints (chronic stages of rheumatoid arthritis, osteoarthritis, lower back pain, neuralgia, frozen shoulder, bruises, sprains, etc.), muscle stiffness in motor paralysis, sensitivity to cold, peripheral circulatory disorders, gastrointestinal dysfunction (heavy stomach, gas, etc.), mild hypertension, impaired glucose tolerance (diabetes), mild hypercholesterolemia, mild asthma or emphysema, pain, autonomic nervous system instability, stress-related symptoms (sleep disorders, depression, etc.), convalescence, fatigue recovery, health promotion, hyperuricemia (gout), rheumatoid arthritis, ankylosing spondylitis
etc.
Approximately 35 minutes (18 km) by car from JR Matsuyama Station.
Take Prefectural Route 20 and follow the signs for Elleair Golf Club Matsuyama.
Taxi service is also available at a special rate for hotel guests (¥3,500 one way / reservation required at least 3 days in advance).
We offer a selection of alcoholic beverages, including champagne, white wine, and red wine, via room service.
Unfortunately, we do not offer day visits or day use.
■ Early check-in
Unfortunately, we are unable to accommodate this.
■ Late check-out
If you would like to extend your check-out, we can accommodate you until 12:00 for ¥11,000. Please contact us in advance by phone or email. Please note that we may not be able to accommodate your request depending on the date.
In addition, extended stays may be available depending on availability, but we may not be able to provide dinner.
There is no formal dress code for the restaurant; casual attire is welcome. We kindly ask that you refrain from wearing excessive perfume.
The on-site smoking area is located poolside at the outdoor pool on the 2nd floor of the Main Building.
Stays are available from 1 guest. However, depending on the date, we may not be able to accommodate your request.
Please visit our website for details on the membership program.
https://by-onko-chishin.com/destination-club
Complimentary rental swimwear is available (adults only). However, as sizes and quantities are limited, we recommend bringing your own.
Unfortunately, we do not offer day-use plans.
Unfortunately, we do not offer any accessible room types. Wheelchair access is available throughout the property.
For dinner, we serve Kaiseki cuisine that highlights the fresh seafood of the Seto Inland Sea and the seasonal bounties of the mountains.
A sample dinner menu:
• Sea bream rice with plum pulp and shiso leaf
• Sashimi of seasonal fresh fish
• Poêlé of Splendid Alfonsino with milt “Awayuki” foam
• Yuzu-gama (grilled in a yuzu citrus shell)
• Fresh wild-caught Japanese spiny lobster (served as sashimi or grilled)
• Ehime Wagyu beef steak
For breakfast, we offer a delicate Japanese set meal featuring seasonal ingredients, including Ehime rice cooked in a traditional clay pot.
Register for membership here
https://membership.by-onko-chishin.com/auth/signup/
Guest rooms with balconies (excluding Semi Open-Air Hot Spring Suite Panorama View) allow smoking on the balcony. Please request an ashtray if needed.
Additionally, a smoking area is located poolside on the 2nd floor of the main building.
Children of elementary school age and younger can stay with us, limited to one pair per day.
This offer applies only to the Semi-Open-Air Bath Suite Panorama View.
- With meals / With bedding: 15,950 yen
- With meals / Co-sleeping (no bedding): 7,150 yen
- No meals / Co-sleeping (no bedding): Free
- Extra bed: 8,800 yen
- Crib: 5,500 yen
When sharing a bed with an adult, a maximum of two children are allowed to co-sleep.
A dry sauna is available within the private pool facility.
The private pool is exclusively available for private use and requires a reservation.
Usage fee: ¥11,000 / 60 minutes
Availability is subject to change. Please check the booking page on our official website for the latest information.
General reservations are accepted from 7 months prior to the desired month of stay. Additionally, we offer an early booking privilege for our returning guests, allowing reservations from 11 months in advance.
For availability from October 2025 onward, please contact us by telephone.
Please use the availability search on our official website to book.
We offer anniversary options to help you create a memorable surprise.
Specifically, the following options are available:
• Cake
• Dinner dessert plate arrangement
• Flower gift
• Custom-made gift
(Details here)
You may choose a breakfast start time between 8:00 and 9:30, in 15-minute intervals.
We offer seasonal treatments at our hotel spa.
You can view the menu on the following page. If you have any requests, please contact us by phone or email.
https://setouchi.by-onko-chishin.com/spa/
Dinner is a Japanese course meal made with local ingredients. No à la carte menu is available.
Time: Choose a start time from 18:00 to 19:30 in 30-minute intervals.
Price: ¥20,350 per person
Unfortunately, we do not have a large public bath.
Guest room amenities
Shampoo
Conditioner
Body soap
Ballpoint pen
Toothbrush
Razor
Clothes brush
Shoehorn
Deodorizer
Japanese tea
Coffee
Black tea
Memo pad
Guest room equipment
Bathrobe
Hair dryer
Electric kettle
Refrigerator
Wireless TV
Bidet toilet
Bluetooth speaker
Nightwear
We offer a hotel spa by reservation. Please visit the link for details.
https://setouchi.by-onko-chishin.com/en/spa/
Reservations can be made through the form below.
https://inquiry.talkappi.com/?f=setouchi-aonagi-hp&id=f1a7187655039cae
We welcome children of elementary school age and younger, limited to one group per day. This offer is exclusively available for our “Semi-Open-Air Bath Suite Panorama View” room.
- With meals / With bedding: 15,950 yen
- With meals / Co-sleeping (no bedding): 7,150 yen
- No meals / Co-sleeping (no bedding): Free
- Extra bed: 8,800 yen
- Crib: 5,500 yen
When sharing a bed with an adult, a maximum of two children are allowed to co-sleep.
Children in junior high school or older will be charged at the adult rate.
Beverages are available for your enjoyment.
• Art Lounge: Guests can enjoy complimentary beverages, including wine and juice, at any time. Operating hours are from 6:00 AM to 12:00 AM, though availability may vary depending on the day.
• Dinner (Kaiseki): We offer a curated selection of unique local sake from Ehime and premium wines from around the world, specifically paired to complement our Japanese cuisine.
Please park in the parking area in front of the entrance. The parking lot is outdoors. There are no vehicle restrictions. (No reservation required, complimentary)
Two electric vehicle (EV) chargers are available in the parking lot. Please contact us in advance if you wish to use them.
Dinner is available from 6:00 PM to 7:30 PM, with seating times every 30 minutes.
Unfortunately, we do not allow guests to stay with pets.
*Service dogs, including guide dogs and hearing dogs, are welcome. However, as the areas where they can accompany you for Dining are limited, please contact the hotel in advance.
Room rates vary depending on the plan and availability.
The latest plan information can be found on the reservations page of our official website.
We offer an indoor heated pool open year-round and an outdoor pool open during the summer season.
■ Private Pool (Exclusive use / Reservation required)
Reservations: Reception
Hours: 6:00 AM – 11:00 PM (Last entry 10:00 PM)
■ Infinity Pool (No reservation required)
Hours: 6:00 AM – Sunset
2025 Swimming Season:
July 1 – September 7 (6:00 AM to sunset)
During the winter season, guests are welcome to visit the pool area for sightseeing and photography.
【Important Notes】
For public health and hygiene reasons, children who are not yet toilet-trained are not permitted to use the pools or Jacuzzis.
This policy applies even if the child is wearing swim diapers or swim pants.
Children who are toilet-trained and guests under the age of 18 must be supervised by a parent or guardian at all times.
We welcome children of elementary school age and younger, limited to one group per day. This offer is exclusively available for our “Semi-Open-Air Bath Suite Panorama View” room.
- With meals / With bedding: 15,950 yen
- With meals / Co-sleeping (no bedding): 7,150 yen
- No meals / Co-sleeping (no bedding): Free
- Extra bed: 8,800 yen
- Crib: 5,500 yen
When sharing a bed with an adult, a maximum of two children are allowed to co-sleep.
Children in junior high school or older will be charged at the adult rate.
Check-in 15:00 (last check-in: 19:30)
Check-out 11:00
.
*Times may vary depending on the plan.
We are pleased to assist with arrangements for cakes and flowers.
【Cake Pricing】
SS (9cm/serves 1-2): ¥2,200
S (12cm/serves 2-4): ¥2,750
M (15cm/serves 4-6): ¥3,850
You may specify the timing of service and include a personalized message.
For flowers, we will arrange based on your budget (from ¥5,500) and preferences.
To request, please contact us at the email address below.
e-mail: [email protected]
While we do not offer a shuttle bus service, we can arrange taxi transportation at preferential rates to the following five locations (reservation required at least 3 days in advance):
- Matsuyama Airport: 4,500 yen
- Matsuyama Kanko Port: 4,500 yen
- JR Matsuyama Station: 3,500 yen
- Dogo Onsen Station: 3,500 yen
- Matsuyama Castle Ropeway Station: 3,500 yen
