Terms of Sale
| Name of distributor | Godo Kaisha Onko Chishin Setouchi |
| Sales manager | Tomoki Matsuyama, Executive Director |
| Location | 794-1 Yanagitani-machi, Matsuyama City, Ehime Prefecture |
| Phone number | 089-977-9500 |
| Site Name | SETOUCHI RETREAT AONAGI by Onko Chishin |
| URL | https://setouchi.by-onko-chishin.com/en |
| Compensation for services | Varies by accommodation plan. For details, please refer to the details page for each accommodation plan. |
| Reservation Period | When you make a reservation through the website with on-site payment, your reservation is confirmed when the reservation completion screen is displayed. In the case of a reservation made by credit card, the reservation is considered to be completed when the credit card payment is completed. |
| Method of Settlement | For web reservations with on-site payment, settlement will be made at check-in or check-out. In case of advance payment by credit card, credit card payment must be made at the time of web reservation. If the conditions differ from the above, the conditions will be stated on the product detail page. |
| Time of rendering of services | Varies by accommodation plan. For details, please refer to the details page for each accommodation plan. |
| Fees not included in the price | Bathing tax (applicable to some guest rooms) |
| Refunds | Due to the nature of the accommodations and services, no refunds will be made after the stay. |
| Reservation Change/Cancellation | Varies by accommodation plan. For details, please refer to the details page for each accommodation plan. |
| Cancellation fee (penalty) | For cancellations prior to the stay, a penalty fee will be charged only in accordance with the cancellation fee settings for each accommodation plan. |
| Contact Us | Inquiries about Accommodation
SETOUCHI RETREAT AONAGI by Onko Chishin |
