FAQ

We have several staff members who are able to assist you in English.

Nearby stores are as follows:

Convenience Store
Lawson Matsuyama Hakuzuidai: Approx. 15 minutes by car (9 km)

Supermarket
Fuji Natsume: Approx. 20 minutes by car (11.5 km)

There is no curfew; however, the main entrance closes at 23:00. We will unlock the door upon your return, so kindly inform us of your expected arrival time in advance.

Local weather conditions vary from day to day.
We kindly invite you to check the latest forecasts on a dedicated weather forecast website.

Matsuyama Castle
One of Japan's 12 original castle keeps constructed in the Edo period that still survive today, and designated as one of Japan's Top 100 Castles. Perched atop a hill, its main keep offers panoramic views of Matsuyama city and the Seto Inland Sea. Construction was initiated by Kato Yoshiaki. At the Matsuyama Castle Ninomaru Historical Garden, traditional Takigi-Noh performances—much loved by former feudal lords—are held, and the garden bustles with life across the four seasons.

Accessing the Summit via Ropeway or Chairlift
Situated on a lush hill, the castle keep commands an expansive view of the city and the Seto Inland Sea. It is a 5-minute walk from the Okaido tram stop on the Iyo Railway, followed by a 3-minute ropeway ride or a 6-minute chairlift ride. You can also enjoy visiting local sightseeing spots aboard the retro Botchan Train, a restored Meiji-era steam locomotive that runs through Matsuyama city.

There are no locations inside the building to view the sunrise.

As for the sunset, it can be viewed from select guest rooms.

In addition, you can enjoy the sunset dipping into the Seto Inland Sea from our outdoor infinity pool. Weather permitting, you can look forward to a truly stunning view.

The hotel is operated by Onko Chishin Co., Ltd.
For more details, please visit our official website:
https://by-onko-chishin.com/

Yes, we are pleased to send brochures upon request.
Kindly contact us by email with your request along with your mailing address.

We sincerely apologize for keeping you waiting.
Our regular telephone hours are from 10:00 AM to 7:00 PM.
Please note that even during business hours, we do not have dedicated phone operators, which may make it difficult to get through.
We kindly ask that you try calling back after a short while, or feel free to contact us by email at:
Main Email Address: [email protected]

We do not have dedicated phone operators. When you call our main line (+81-89-977-9500), your call will be answered directly by our staff rather than an automated system. Please note that we may not be able to answer calls during early morning or late night hours. Our front desk is staffed, and each guest room is equipped with a phone connected directly to the front desk. Should you require any assistance during your stay, please feel free to contact us at any time.

Our fax number is +81-89-907-9970.

While we do not host special events during the Year-end and New Year period, we serve exclusive seasonal menus for both dinner and breakfast. As an intimate retreat with only seven guest rooms, Setouchi Retreat Aonagi offers a peaceful escape from the hustle and bustle, allowing you to welcome the New Year in quiet relaxation.

Yoga mats are available for loan to your room upon request. Please let our staff know if you would like one.

There are several recommended spots for sightseeing and outings in the surrounding area.
For details, please visit the "Sightseeing" page on our official website.

Information regarding closure dates and the latest operational status is available under the "News" section on our website.

Our contact details are as follows:

Setouchi Retreat Aonagi by Onko Chishin
Address: 794-1 Yanaidani-cho, Matsuyama-shi, Ehime 790-2641, Japan
TEL: +81-89-977-9500
FAX: +81-89-907-9970

Complimentary Wi-Fi is available in all guest rooms. If you have any questions regarding the connection, please ask our staff on the day of your stay.

Windows can be opened, except in guest rooms without balconies.

Shampoo, conditioner, body wash, body lotion, and skincare amenities are available in your room.

Televisions in the guest rooms receive terrestrial digital broadcasting only.

Baby cribs are available for rental. Please feel free to contact us in advance.
Fee: JPY 5,500

Yes, makeup remover is available.

We provide cleansing oil from "ALL THAT SPA," the brand featured in our spa treatments.

Our guest rooms feature Sealy mattresses with a bed width of 120 cm (140 cm in THE AONAGI Suite only).

Air purifiers are provided in all guest rooms.

Skincare amenities are provided in your room.

All guest rooms are equipped with private baths.

Please note that we do not have a communal public bath. Guests wishing to enjoy natural hot spring water are kindly requested to select one of the following two suite types:
- Semi-open-air Hot Spring Suite Panorama View
- Semi-open-air Hot Spring Suite Forest View

The baths in room types other than those listed above utilize heated tap water.

Imabari towels are provided in your room and at the private pool. Should you require additional towels, please feel free to inform our staff.

We regret to inform you that we do not have a public bath.

We do not have dedicated family rooms.

For guests traveling with children of primary school age or younger, reservations are limited to one group per day, exclusively in our Partial Open-Air Hot Spring Suite Panorama View.
This room features two standard beds, with one additional extra bed and, upon request, one sofa bed available.

For groups consisting solely of adults (guests of junior high school age and above), we recommend the 4-Bed Suite Ocean View.
This suite includes four standard beds, and with an additional sofa bed, it can accommodate up to five guests. While this room does not feature a private hot spring bath, it offers wonderful, scenic views.

Setouchi Retreat Aonagi is located approximately a 1-hour drive from the airport, and we do not have any rooms that offer a view of the runway.

As our hotel is designed with only one room per floor, there are no adjacent rooms on the same floor.

Among our 7 rooms across 5 room categories, only the "Semi-Open-Air Hot Spring Suite Forest View" has 3 rooms of the same type. These are located on floors 1 through 3 of the annex, but regretfully, floor assignments cannot be requested in advance. The floor will be finalized either the day before or on the day of your arrival.

All other room categories consist of a single room, so the floor level is fixed.

Although quantities are limited, hair irons are available for loan. Please inquire at reception.

We offer accommodation plans that include in-room dining. Please note that this service is available for only one specific room.

Please select "THE AONAGI Suite" as your room type and choose the "Premium Private Stay" plan.

We invite you to spend a truly special and memorable time in your private room.

Regrettably, we do not offer barrier-free guest rooms. However, guests using wheelchairs can move smoothly throughout the public areas of the hotel.

Regrettably, our hotel does not have a communal bath.

Guests wishing to enjoy hot springs are kindly requested to reserve either the "Hot Spring Suite Panorama View" or the "Hot Spring Suite Forest View".

While wheelchairs can be used smoothly within the public areas of the hotel, please note that guest rooms are regrettably not barrier-free.

Shampoo, conditioner, body wash, body lotion, and skincare amenities are provided in all guest rooms.

Our beds feature Sealy mattresses with a width of 120 cm (140 cm exclusively in "THE AONAGI Suite").

Setouchi Retreat Aonagi is an all-suite hotel featuring a total of 7 guest rooms.

Photos of the bathrooms in our guest rooms are available on the "Rooms" page of our official website.
Please refer to the floor plans for each room type, which indicate the location and type of the bathroom.

Photos of our guest rooms are available on the "Rooms" page of our official website. Floor plans for each room type are also provided there.

We sincerely apologize for any inconvenience. Should you experience any issues with the room amenities or facilities, please contact the reception. You can reach the front desk 24 hours a day by dialing "9" on your room phone.

For bookings of 3 or more guests, additional beds will be prepared. The type of additional bed varies depending on the room category. Beyond the standard beds, extra beds are provided as follows: THE AONAGI Suite - 3 guests: 1 sofa bed / 4 guests: 2nd sofa bed; 4-Bed Suite - 5 guests: 1 sofa bed; Semi-Open Hot Spring Suite - 3 guests: 1 extra bed / 4 guests: 1 sofa bed; Garden Suite - 3 guests: 1 extra bed.

Towels, swimwear, and amenities are available in the changing rooms.

The views from the guest rooms vary depending on the room type:

• THE AONAGI Suite: Offers panoramic views overlooking the islands of the Seto Inland Sea.
• Semi-Open-Air Hot Spring Suite: Features forest views on the 1st, 2nd, and 3rd floors, and panoramic views on the 4th floor.
• Garden Suite: Features a wooden balcony with vibrant greenery filling the window view.
• 4-Bed Suite: Offers views of the Setouchi landscape and sunset through floor-to-ceiling windows.

The maximum capacity for each room type is as follows: - THE AONAGI Suite: Up to 4 guests - Semi-open Hot Spring Suite: Up to 4 guests - Garden Suite: Up to 3 guests - 4-Bed Suite: Up to 5 guests. All of our 7 rooms are luxury suites.

For security reasons, guests who are not registered to stay are strictly prohibited from entering the guest rooms. We kindly ask that you use the Reception Lounge for any meetings or visits.

We offer a total of 7 all-suite guest rooms. There are 4 distinct types: THE AONAGI Suite, Semi-Open-Air Hot Spring Suite, Garden Suite, and 4-Bed Suite.

Two-piece room wear and bathrobes are provided in each guest room.

Small portable televisions are available in all guest rooms. Should you wish, large televisions are also available for rent in limited quantities, so please feel free to request one from our staff.

There are no private pools inside the guest rooms.

However, we offer the following pool facilities within the hotel:
• Infinity Pool: An iconic 30-meter outdoor pool where the water's edge seamlessly blends into the Seto Inland Sea.
• Private Pool & Sauna: An indoor heated pool equipped with a hot spring jacuzzi and a sauna overlooking the garden.

* The outdoor pool is typically open for swimming from early July to early September. The indoor pool is available for private hire throughout the year.

Rental Equipment List

Wine glasses
Tableware
Cutlery
Nail clippers
Sewing kit
Smartphone charger
Ice bucket
Iron
Playing cards
Ironing board
Humidifier
DVD player
Hot water bottle
Ice pillow
Projector
Blanket
Makeup remover
Contact lens solution & case

The baths in the four Semi-Open-Air Hot Spring Suites feature natural hot spring water.
The baths in THE AONAGI Suite, the 4-Bed Suite, and the Garden Suite use heated tap water. Please note that there are no public communal baths within the hotel.

Spring Quality: Simple Weakly Radioactive Cold Spring
Indications: Chronic pain or stiffness in muscles or joints (rheumatoid arthritis, osteoarthritis, lumbago, neuralgia, frozen shoulder, bruises, sprains, etc.), muscle stiffness due to motor paralysis, sensitivity to cold, peripheral circulatory disorders, decreased gastrointestinal function (heavy stomach, intestinal gas, etc.), mild hypertension, impaired glucose tolerance (diabetes), mild hypercholesterolemia, mild asthma or emphysema, pain, autonomic nervous system instability, various stress-related symptoms (sleep disorders, depression, etc.), recovery after illness, fatigue recovery, health promotion, hyperuricemia (gout), ankylosing spondylitis, etc.

We regret to inform you that we do not have fully accessible guest rooms. However, our main facilities and guest areas can be navigated smoothly by wheelchair.

The designated smoking area is located by the outdoor pool on the 2nd floor of the Main Building.

Guests staying in guest rooms with balconies (excluding the Semi-Open-Air Hot Spring Suite Panoramic View) may smoke on their balcony. Please let us know if you require an ashtray.

Additionally, a designated smoking area is located on the 2nd floor of the Main Building, by the outdoor poolside.

[Room Amenities] Shampoo, Conditioner, Body wash, Body lotion, Cleansing products, Toothbrush set, Green tea, Coffee, Black tea. [Room Equipment] Hair dryer, Electric kettle, Refrigerator, Wireless TV, Ballpoint pen & Memo pad, Clothes brush, Shoehorn, Deodorant spray, Bidet toilet, Bluetooth speaker, Nightwear, Bathrobe.

We regret to inform you that same-day requests for breakfast cannot be accommodated. If you wish to add meals or change to a plan that includes meals, please inform us at least 3 days in advance.

Yes, we offer accommodation plans that include dinner.
Please check the "Rates & Reservations" page for details.

We serve Japanese cuisine for both dinner and breakfast.

・ Dinner: We offer Kaiseki dining featuring fresh seafood and local delicacies from the Setouchi region. Committed to locally sourced ingredients, we place great importance on the delicate aromas and seasonal qualities essential to authentic Japanese cuisine.
・ Breakfast: Enjoy a gentle Japanese set breakfast made with seasonal ingredients, accompanied by rice grown in Ehime Prefecture and freshly cooked in a traditional clay pot.

Depending on the season and daily menu, crab may be served as part of a dish.

Please note, however, that Setouchi Retreat Aonagi does not offer crab-centric course meals or dedicated crab Kaiseki dining. Crab is served merely as one component within our standard Kaiseki course.

Yes, we offer welcome drinks upon check-in.

We serve local Ehime citrus juice and sparkling wine. Please relax and enjoy your welcome beverage upon arrival.

Our restaurant offers a wide selection of alcoholic beverages, including pairings tailored to your meal. Please note that a corkage fee applies if you bring your own alcoholic drinks to the restaurant.

Kindly note that Setouchi Retreat Aonagi does not have an on-site bar.

For safety management reasons, we kindly ask guests to refrain from bringing or using any cooking appliances, including gas stoves and electric griddles, inside the hotel.

We sincerely appreciate your understanding and cooperation.

For guests staying multiple nights, we vary the dining menu each evening.

Please note that our culinary team specializes exclusively in Japanese cuisine. Dinner is served as Kaiseki cuisine, and breakfast is offered as a Japanese set meal. While all meals are Japanese cuisine, we select different ingredients and menus from the second night onwards.

Kindly note that lunch service is not available. On the full days of your stay, guests typically dine in town while sightseeing or bring their own food.

Yes, we offer plans that include breakfast.
Please check the "Reservations & Rates" page for details.

Our room service menu offers a selection of alcoholic beverages, including champagne, white wine, and red wine.

Complimentary beverages are available in the refrigerator in your room:
Water, tea (persimmon leaf tea), citrus juice, carbonated drinks, and beer.

Please note that the selection may vary depending on the season.

Additional dinners and breakfasts can be arranged. Please kindly inform us at least 3 days prior to your arrival date.

The restaurant does not have private rooms; counter seating and table seating are available.

For guests desiring a private dining experience, please select the "Semi-Open-Air Hot Spring Suite Panorama View" room type and reserve the "Premium Private Stay (Private Dining)" plan. For both dinner and breakfast, the Art Lounge in the public area will be reserved exclusively for you, allowing you to relax and enjoy your meals in a more private setting.

Dinner price: ¥20,350 per person.

Beverages are charged separately from meals. To complement our seasonal cuisine, we offer a wide selection of drinks, including local sake, wine, beer, and non-alcoholic beverages.

Breakfast is a Japanese set meal featuring local ingredients.

Hours: Available every 15 minutes from 8:00 to 9:30
Price: ¥4,400 per person

We will do our utmost to accommodate your dietary needs. Please inform us of any allergies when making your reservation.

We will do our utmost to accommodate modifications regarding dietary preferences or ingredients you prefer to avoid. Kindly inform us at the time of reservation.

You are welcome to bring food and beverages into your room without any restrictions.

We have a restaurant available for staying guests. While dining is exclusive to staying guests, non-staying visitors may join you if accompanying a registered guest. Please consult with us in advance. Please note that there are no dining options within walking distance of the hotel. It is approximately a 20-minute drive to the Dogo Onsen area and a 30-minute drive to downtown Matsuyama. Please feel free to ask our staff for details.

Regrettably, we do not serve lunch at the hotel. We kindly recommend dining in the city or bringing your own meals.

Dining exclusively for non-staying guests is not permitted; however, visitors are welcome to dine if accompanied by a registered guest. Please consult with us in advance.

Room service is available for a variety of alcoholic beverages, including beer, champagne, white wine, and red wine. Please note that food service is not available for room service.

For dinner, we serve Kaiseki cuisine showcasing the fresh seafood and mountain delicacies of the Setouchi region. As ingredients change seasonally, please feel free to contact us for current offerings.

An example dinner menu:
• Assorted appetizers
• Seasonal fresh sashimi
• Poêled alfonsino
• Live Japanese spiny lobster (served as sashimi or grilled)
• Ehime Wagyu beef steak
• Sea bream rice

For breakfast, we offer a Japanese breakfast set featuring seasonal ingredients, accompanied by rice grown in Ehime Prefecture and cooked in a traditional clay pot.

Dinner features a Japanese course meal prepared with local ingredients. Please note that an à la carte menu is not available.

Hours: You may choose your seating time every 30 minutes between 18:00 and 19:30.
Price: JPY 20,350 per person (tax included).

A variety of beverages is available for your enjoyment.

• Dinner (Kaiseki cuisine): We offer pairings tailored to our Japanese cuisine, featuring Ehime's distinctive local sake and a carefully selected collection of wines from around the world. A range of non-alcoholic options is also available.

• Art Lounge: Staying guests are welcome to enjoy complimentary drinks, including wine and juices, at any time. Operating hours are from 6:00 to 24:00; however, please note that service may be unavailable on certain dates.

Children's slippers and toothbrushes are provided. Please note that pajamas for children are not available.
In addition, the following rental items are available upon request:
- Bed guard (for children aged 18 to 60 months)
- Bouncer
- Diaper trash can
- Baby cot (Additional fee: JPY 5,500)

Reservations by telephone are accepted for all plans, excluding web-exclusive offers.
Please feel free to contact us by phone.
TEL: +81-89-977-9500

If you have not received your confirmation email, possible reasons include:

・Incorrect registered email address
・Email marked as spam/junk or restricted by reception settings

If you would like to confirm your reservation, please kindly contact us directly by phone.

TEL: +81-89-977-9500

*Please note that reservations made through booking sites other than our official website may take some time to be notified to us.

Same-day reservations are accepted subject to room availability. Please check availability on our official website or other booking sites, or contact us directly by phone.

Our hotel limits stays with children of primary school age or younger to one group per day.
The available room type is restricted to one room: the Semi-Open-Air Hot Spring Suite Panoramic View.

Please note that this room is not exclusively for guests with children and is also available for adult guests traveling without children.

We apologize, but we do not have a pool specifically for children.

Use of the pools is strictly limited to children who are fully potty-trained.

The pool depths are as follows:
- Outdoor Infinity Pool: approx. 1.12 m
- Underground Private Pool: approx. 1.27 m

We offer a limited number of flotation devices for children; however, as supplies are limited, we recommend bringing your own if needed.

If you wish to have your reservation confirmation email resent, please contact us directly by phone or email. We recommend using an email address other than a mobile carrier domain when registering your booking.

Yes, Onko Chishin Gift Certificates are available for purchase.
Setouchi Retreat Aonagi is an eligible property where these vouchers can be redeemed.

https://shop.okcs.co.jp/products/onko-chishin002?utm_source=from_okcs_hp_selection&utm_medium=from_okcs_hp_selection&utm_campaign=from_okcs_hp_selection&utm_id=from_okcs_hp_selection&_gl=1*wm04ay*_gcl_au*MzM0MjkwOTgwLjE3NzY0MTI1MTU.

Subject to availability, you may remain in the same room type throughout your stay, or choose to experience different room categories for a change of mood. Our team will be pleased to assist with moving your luggage between rooms.

Please note that our culinary team exclusively prepares Japanese cuisine. Dinner is served as Kaiseki cuisine, and breakfast is served as a Japanese set meal. From the second night onward, we alter the ingredients and menu items.

Kindly note that lunch service is not available. On the full days of your stay, guests often enjoy dining in the city center while sightseeing or bring food back to the resort.

The cancellation policy varies depending on the reservation site used. Kindly check the policy details on the website where you made your booking.

Setouchi Retreat Aonagi is an exclusive facility dedicated solely to staying guests.
To preserve a private atmosphere for our guests, we kindly refrain from offering facility tours to non-staying visitors.

Please note that non-staying day visitors are welcome to use our spa treatment services.

Please enter only the number of adult guests in the main guest count field. For children of primary school age and younger, kindly specify their ages along with your requests for extra meals or bedding in the additional details field. Please note that children are welcome to stay exclusively in the "Semi-Open-Air Hot Spring Suite Panorama View".

Please check our current available offers on the "Reservations & Rates" page.
We also offer anniversary options, which we invite you to enjoy during your stay.

Yes, guests whose stay plans do not include spa services are also welcome to use the spa. Please contact the hotel directly regarding availability.

We do not offer specific spa treatments for children. Guests who are junior high school age or older may enjoy the same treatments as adults.

Non-staying guests are welcome to use our SPA services. For reservations and availability, please inquire directly via our dedicated spa page: https://setouchi.by-onko-chishin.com/spa/ Please note that all other hotel facilities are reserved exclusively for staying guests.

If there is availability on your requested dates, you may change your room type. Please contact us directly by phone or email. Please note that additional charges may apply depending on the room price difference.

We regret to inform you that stays consisting exclusively of minors are not permitted.

For hygiene reasons, children who wear diapers are kindly requested to refrain from using both the private pool and the infinity pool. Swim diapers are also not permitted.

Please complete any changes or cancellations to your reservation through the service or channel where the original booking was made. If you have any questions, please feel free to contact us by phone or email.

*Changes to room types or the number of guests may not be accommodated depending on room availability.
*Price differences may apply depending on the changes made.

Please note that Setouchi Retreat Aonagi is not an all-inclusive hotel.

While your room rate includes the meals and services specified in your booked plan, additional charges apply for beverages, spa treatments, private pool usage, and other extra services.

Should you have any questions regarding your reservation details, please feel free to contact us.

Housekeeping service will be provided at your convenience, such as while you are out or exploring the resort. Service hours: 10:00 - 14:00.

Gift certificates issued by our company and certain Furusato Nozei accommodation vouchers are accepted. Reservations using these vouchers can be made through our official website or by phone.

You can review your reservation details in the confirmation email automatically sent upon completion of your booking. For modifications or cancellations, please proceed through the booking channel where your reservation was originally made. Should you have any questions, please feel free to contact us by phone or email.
*Please note that room or guest count changes are subject to room availability.
*Price differences may apply depending on the changes.

Our Best Rate Guarantee applies if you find a lower rate offered by a third-party channel compared to the rate on our official website or provided by phone for the exact same stay plan and conditions. Please note that the comparison applies to the selling price before the deduction of third-party points or rewards. [Example 1] Official Website Rate: JPY 100,000 / Third-Party Site: JPY 110,000 discounted by 15% during a flash sale to JPY 93,500 -> The guaranteed best rate will be JPY 93,500. [Example 2] Official Website Rate: JPY 100,000 / Third-Party Site: JPY 110,000 reduced to JPY 90,000 after redeeming points -> The guaranteed best rate remains JPY 100,000.

Please check our currently available stay plans on the "Reservations & Rates" page. We are also delighted to consult with you individually. Anniversary options are available, so please feel free to utilize them for your proposal.

Please check our currently available stay plans on the "Reservations & Rates" page.

We offer an indoor heated pool open year-round and an outdoor pool available during the summer season.

■ Private Pool (Exclusive Use / Reservation Required)
Reservations: Reception
Hours: 6:00–23:00 (Last entry 22:00)

■ Infinity Pool (No Reservation Required)
Hours: 6:00 AM–Sunset
2026 Swimming Period: July 1 – September 13 (6:00 AM to sunset)
During the winter season, guests are welcome to visit for sightseeing and photography.

[Important Notes]
For public health and hygiene reasons, children who are not yet fully potty-trained are kindly requested to refrain from using the pool and jacuzzi facilities. This includes children wearing swim diapers or swim pants with diaper functions.
Children who are fully potty-trained as well as guests under 18 years of age may use the facilities under adult supervision.

Please process any modifications or cancellations through the booking channel where your reservation was originally made. Should you have any questions, please feel free to contact us by phone or email.
Please note that cancellation fees may vary depending on the plan and booking channel. We kindly ask you to check the details of your specific rate plan.

For any changes or cancellations to reservations made through travel agencies or booking websites other than our official website, we kindly ask that you contact the original point of booking directly.

Guests are welcome to stay from 1 person. However, please note that single occupancy may not be available on certain dates.

We regret to inform you that we do not offer any day-use plans.

We welcome families with children under elementary school age, limited to one group per day. The eligible room is strictly limited to one unit: the Partial Open-Air Bath Suite Panorama View. Rates for children are as follows: • With meals and bedding: JPY 15,950 • With meals, sharing existing bedding: JPY 7,150 • Without meals or bedding (co-sleeping): Free • Extra bed: JPY 8,800 • Baby cot: JPY 5,500 Please note that a maximum of two children sharing existing bedding with adults is permitted per room.

General reservations open seven months prior to the month of your intended stay. In addition, returning guests may enjoy advance booking privileges starting eleven months prior.

Room availability changes continuously. Please check the reservation page on our official website for the latest real-time information.

Please search for room availability and make your reservation through our official website.

We welcome children of primary school age and under for up to one group per day. This offer is exclusively available in one room: the "Partial Open-Air Bath Suite Panorama View." - With meals & bedding: ¥15,950 - With meals / Bed-sharing (no extra bedding): ¥7,150 - No meals / Bed-sharing (no extra bedding): Free - Extra bed: ¥8,800 - Baby cot: ¥5,500 If sharing a bed with an adult, up to two children may share the bed per room. Please note that children of junior high school age and older are considered adults for accommodation purposes.

We regret that pets are not permitted to stay at Setouchi Retreat Aonagi. *Guide dogs, service dogs, and hearing dogs are welcome to accompany you. However, as access to dining areas may be restricted, please contact the hotel in advance.

[Check-in]
Our staff will guide you at the Check-in Lounge.

[Check-out]
Please bring your room key and luggage to the reception desk on the 1st floor of the Main Building.

Dinner start times are available every 30 minutes between 18:00 and 19:30. While we will confirm your preferred time upon check-in, advance reservations are also welcome.

**Early Check-in**
Regrettably, we do not accept early check-in requests.

Please be advised that the swimming pool undergoes scheduled maintenance. Should you wish to use the pool before check-in or after check-out, kindly consult with us in advance.

We are pleased to store your luggage on the day of your arrival prior to check-in. After check-out, we can hold your luggage until your departure later that day.

Late check-out until 12:00 PM is available for JPY 11,000. Please contact us in advance by phone or email. Kindly note that this service may not be available depending on room availability.

The pool operating hours are as follows:

• Infinity Pool: Open during the summer season, with swimming available from early morning until sunset.
Swimming period for 2026:
July 1 – September 13 (06:00 to sunset)

• Private Pool & Sauna: A heated pool available year-round for private, exclusive use.

■ Early Check-in
We regret that we are unable to accept early check-in requests.

■ Late Check-out
If you wish to extend your check-out time, we can accommodate you until 12:00 PM for ¥11,000. Please contact us in advance by phone or email. Kindly note that this service may not be available depending on room availability.
In addition, stay extensions are subject to availability, and dinner may not be provided depending on the circumstances.

Breakfast (Japanese cuisine) start times can be chosen every 15 minutes between 8:00 and 9:30.

Dinner seating times are available every 30 minutes from 18:00 to 19:30.

Check-in: From 15:00 (Latest check-in: 19:30)
Check-out: Until 11:00
*Times may vary depending on your accommodation plan.

When sending your luggage to the hotel, please ensure that your check-in date and the name of the registered guest are clearly stated on the shipping label.

< Shipping Address >

Address: 794-1 Yanagidani-machi, Matsuyama-shi, Ehime 790-2641, Japan
TEL: +81-89-977-9500
Setouchi Retreat Aonagi by Onco Chishin
c/o Front Desk

* Please note that we are unable to store items requiring temperature control, hazardous materials, or valuables.
* We cannot accept cash-on-delivery (C.O.D.) or payment-on-delivery shipments.

Luggage delivery service is available at the Front Desk. Both prepaid and cash-on-delivery slips are available.

If you wish to use external delivery services not affiliated with the hotel, please inform us in advance and receive your delivery at the Reception. Please note that some stores may not include the hotel in their delivery area.

Please contact us by phone.

TEL: +81-89-977-9500

Items are kept for approximately 3 months.
*Opened food and beverages will be disposed of immediately.

To help us assist you promptly, please provide the following details:
- Your name
- Dates of stay (and room number, if remembered)
- Detailed description of the lost item
- Your contact information

*Please note that lost items can only be shipped to addresses within Japan.

We kindly ask guests to refrain from setting off fireworks on or around the premises.

We do not offer specific services categorized by age.

However, regardless of age, please do not hesitate to contact us prior to or during your stay if you have any health concerns or special requirements.

We have charging cables available for loan. Please feel free to inquire at the front desk.

At Setouchi Retreat Aonagi, we generally do not host seasonal or regular scheduled events.

Within our tranquil space of just seven suites, we offer a relaxing stay where you can gently immerse yourself in the stunning views of the Seto Inland Sea, art, hot springs, and fine dining.

While special projects or events may occasionally take place, they are held on an irregular basis. Past events are listed on our official website, so please feel free to take a look.
https://setouchi.by-onko-chishin.com/news/

Please kindly note that there is no florist on the hotel premises.

We kindly ask that room wear be worn only inside your guest room. For your convenience, slippers for use within the hotel are provided in your room according to the number of guests.

We do not have a specific dress code at our restaurant, so please feel free to dine in smart casual or everyday attire. We kindly ask guests to refrain from wearing excessive perfume.

Complimentary swimwear rentals are available for adults only. However, as sizes and quantities are limited, we kindly recommend bringing your own swimwear.

We offer anniversary options and would be delighted to assist you with your surprise.

Specifically, the following options are available:
• Cake
• Dinner dessert plate arrangement
• Flower gift
• Custom-made gift

We would be delighted to assist you with arranging cakes and flower arrangements.

【Cake Rates】
SS (9cm / 1–2 guests): JPY 2,200
S (12cm / 2–4 guests): JPY 2,750
M (15cm / 4–6 guests): JPY 3,850
You may specify your preferred serving time and include a personalized message.

For flower arrangements, we will prepare them according to your preferred budget (from JPY 5,500) and style.
If you wish to make a request, please contact us at the email address below:
e-mail: [email protected]

We do not have microwaves available for guest use; however, our dining team would be pleased to heat items for you upon request.

Located approximately 30 minutes by car from the hotel is Dogo Onsen Honkan, renowned as one of Japan's oldest hot springs.

Seasonal treatments are available at our hotel spa.
You may view the menu on the page below. If you wish to make a reservation, please contact us by phone or email.
https://setouchi.by-onko-chishin.com/spa/

We apologize, but there is no public bath on the premises.

Natural hot spring water can be enjoyed within the guest rooms of the "Semi-open-air Hot Spring Suite Panorama View" and "Semi-open-air Hot Spring Suite Forest View".

The spring water quality is a hypotonic, mildly alkaline cold mineral spring, characterized by its gentle, soft feel on the skin with minimal irritation.
We invite you to enjoy a relaxing and soothing bath.

Guests with tattoos are welcome to use our swimming pools.

We have two pool facilities: the indoor private pool and the outdoor infinity pool (open during summer only). There are no specific restrictions regarding tattoos for either pool.

We regret to inform you that we do not have a manga corner on the premises.

Instead, guests are welcome to enjoy our tranquil Art Lounge, where you can unwind in a peaceful setting with a curated selection of books on architecture and art.

We regret to inform you that we do not offer standard laundry services, nor do we have guest laundry facilities on-site.
As our hotel is located on a hilltop, there are no coin-operated laundromats nearby.

Please note that our in-house equipment consists of domestic washing machines only. Therefore, we are unable to accept delicate garments or items requiring special care.

We kindly accept only standard clothing, such as T-shirts and casual wear, that can be laundered normally at home.

We regret to inform you that cigarettes are not available for purchase at the hotel.

Designed by the world-renowned architect Tadao Ando, the building originally served in part as a public art museum before being renovated into a small luxury hotel overlooking the Seto Inland Sea.

Our accolades include the "Inspired Design Hotel" award at the Boutique Hotel Awards 2018, as well as receiving the highest rating of 5 Red Pavilions in the "MICHELIN Guide Hiroshima Ehime 2018 Special Edition." Furthermore, Setouchi Retreat Aonagi was awarded "1 Michelin Key" in the MICHELIN Key 2024, continuing to receive recognition from prestigious global awards each year.

We regret to inform you that we do not have a cold plunge pool.

Elevators are available for your convenience.

We regret to inform you that we do not have private rental baths or family baths available.

We regret to inform you that Setouchi Retreat Aonagi does not have a fitness gym.

We regret to inform you that day use or non-stay access to the pool is not available.

We do not provide swim rings, so please feel free to bring your own. As the Private Pool is exclusively for private rental, there are no restrictions on using swim rings. When using them at the Infinity Pool, we kindly ask for your consideration towards other guests.

We have an indoor heated pool available year-round and an outdoor pool open during the summer season.

■ Private Pool (Exclusive Reservation Required)
Reservation: Reception
Operating Hours: 6:00–23:00 (Last entry 22:00)

■ Infinity Pool (No Reservation Required)
Operating Hours: 6:00 AM–Sunset
2026 Swimming Season: July 1 – September 13 (06:00 to sunset)
*During the winter season, guests are welcome to visit for sightseeing and photography.

[Important Notes]
For public health and hygiene reasons, children who have not completed toilet training are respectfully requested to refrain from using the pool and jacuzzi. Usage is not permitted even when wearing swim diapers or reusable swim pants.
Children who are toilet-trained and guests under 18 years of age may use the facilities under adult supervision.

For details regarding wedding ceremonies and receptions, please contact our partner wedding planning team.
https://setouchiwedding.com/

We regret to inform you that we do not have self-service laundry facilities or laundry services on site.

The hotel does not have a communal bath. However, guests in select rooms can enjoy hot spring water (heated, diluted, and recirculated) in their private guest room baths.

We offer an Art Lounge exclusively for resident guests.
The lounge features a curated collection of books focusing on architecture and art, alongside complimentary beverages for your enjoyment at your leisure.

Please refer to the Art Lounge section under Facilities on our website:
https://setouchi.by-onko-chishin.com/facilities/

We regret to inform you that we do not offer day-use access to our hot springs or public baths.

A dry sauna is located within our private pool facility. The private pool is available exclusively for private hire and requires prior reservation. Usage fee: JPY 11,000 / 60 minutes.

Our hotel spa offers seasonal treatments.
You may view the spa menu on the following page. If you wish to make a reservation, please contact us by phone or email.
https://setouchi.by-onko-chishin.com/spa/

We regret that we do not have a communal public bath on the premises.

We regret to inform you that we do not have a public communal bath. For guests who wish to enjoy hot springs, please select one of the following room types featuring a private hot spring bath: - Partial Open-Air Hot Spring Suite Panorama View - Partial Open-Air Hot Spring Suite Forest View. Other room types are equipped with private baths with heated water.

We feature an indoor heated pool open year-round and an outdoor pool open during the summer season. [Private Pool (Exclusive hire / Reservation required)] Reservations: Reception / Operating hours: 6:00–23:00 (Last entry 22:00). [Infinity Pool (No reservation required)] Operating hours: 6:00 AM–Sunset / Swimming period for 2026: July 1 to September 13 (6:00 AM–Sunset). Even during winter, guests are welcome to visit for viewing and photography. [Important Notice] For public health reasons, children who are not yet fully potty-trained are kindly requested to refrain from using the pool and jacuzzi. Usage is not permitted even when wearing swim diapers or water-resistant pants. Children who are fully potty-trained and guests under 18 years of age may use the facilities under adult supervision.

The procedure depends on the booking site used.

Regarding Changes:
Regardless of whether payment is made on-site or pre-paid by credit card, the scope of changes that can be made to online reservations is limited. As rules vary depending on the booking channel, please contact the hotel directly for assistance.

Regarding Cancellations:
Upon cancellation, an instruction is automatically sent from the reservation system to your credit card company, and the credit card payment will be canceled automatically. Please note that while the cancellation request is processed immediately, the timing of the actual refund depends on your credit card issuer.

For payments settled directly at the hotel (cash or credit card), we will issue an itemized receipt complying with the invoice system. If you require a specific name on the receipt, please inform us upon check-in.

If no payment is made directly to the hotel (e.g., online credit card settlement or payment via a travel agency), the hotel is unable to issue a receipt. Guests requiring a receipt in such cases are kindly requested to contact their booking provider. Should you incur additional expenses at the hotel, we can issue a receipt solely for that spent amount.

We accept the following credit cards:
VISA / Mastercard / JCB / AMEX / Diners Club / UnionPay / Discover

For payments made on-site, we will issue a receipt upon departure. Please inform us of your preferred addressee name on the day of your stay.
*For advance online payments, please check with the booking channel through which you made your reservation.
*As a rule, we are unable to reissue receipts in the event of loss.

A separate hot spring tax of JPY 150 per adult (junior high school age and older) per night is charged only when staying in a suite with a hot spring bath. Children of primary school age and younger are exempt.

Payment for accommodation charges is requested upon check-out. If you have any specific preferences regarding the timing of payment, please feel free to consult the reception in advance or upon arrival.

Breakfast can be added for ¥4,400 per person.

We accept payment by cash and major credit cards.

Room rates vary depending on the plan and current availability. For the latest details and plan rates, please visit the reservation page on our official website.

Limited to one group per day, children of elementary school age and younger are welcome to stay with us. This is applicable exclusively to the "Semi-Open-air Hot Spring Suite Panorama View" room.

・Meals included / Bedding included: JPY 15,950
・Meals included / Bed sharing (no bedding): JPY 7,150
・No meals / Bed sharing (no bedding): Free of charge
・Extra bed: JPY 8,800
・Baby cot: JPY 5,500
When sharing a bed with adults, up to 2 children are permitted to share a bed.

Please note that children of junior high school age and above will be charged at the adult rate.

As we are unable to check your reservation status via chatbot, please contact us by phone if you wish to cancel due to natural disasters or public transport disruptions. We will provide detailed information regarding cancellation fees and other matters.

We offer special discounted rates with our partner taxi service for staying guests.

These special rates apply exclusively for transfers between Setouchi Retreat Aonagi and the following locations:

・ Matsuyama Airport: JPY 4,500
・ Matsuyama Sightseeing Port: JPY 4,500
・ JR Matsuyama Station: JPY 3,500
・ Dogo Onsen Station: JPY 3,500
・ Matsuyama Castle Ropeway Station: JPY 3,500

If you wish to arrange a taxi, please notify us at least 3 days prior to your arrival date.
*Rates are per vehicle.
Please feel free to contact us if you would like to make a reservation.

We have one wheelchair available for rental.

You may navigate through public spaces and move to your guest room without using stairs.

Please note, however, that the bathrooms in the guest rooms are not accessible or barrier-free. They are not equipped with care facilities such as grab bars in the bathtub or washing area. We kindly ask for your understanding in advance.

We would be delighted to assist you with arranging a taxi. Due to our hotel's location, it may take some time for the taxi to arrive, so we kindly ask that you request one well in advance.

From Matsuyama Airport, it takes approximately 50 minutes (30 km) by car.
In addition, taxi arrangements at a special discount rate are available for hotel guests. (¥4,500 one-way / reservation required at least 3 days in advance)

Two electric vehicle (EV) chargers are available in our parking lot. If you wish to use them, kindly inform us in advance so we can ensure a smooth arrangement for you.

The hotel is approximately a 35-minute drive (18 km) from JR Matsuyama Station.
Please take Prefectural Route 20 and follow the signs for Elleair Golf Club Matsuyama.
We can also arrange a taxi at a preferential rate exclusively for hotel guests (3,500 JPY one way / reservation required at least 3 days in advance).

Please park your vehicle in the outdoor parking area located in front of the entrance. There are no vehicle height or size restrictions (no reservation required, complimentary). Additionally, two Electric Vehicle (EV) chargers are available in the parking area. If you wish to use them, kindly contact us in advance.

We regret to inform you that we do not offer a shuttle bus service. However, we can arrange taxi transfers at special discounted rates to and from the following 5 locations (reservation required at least 3 days in advance):
・Matsuyama Airport: JPY 4,500
・Matsuyama Sightseeing Port: JPY 4,500
・JR Matsuyama Station: JPY 3,500
・Dogo Onsen Station: JPY 3,500
・Matsuyama Castle Ropeway Station: JPY 3,500

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There is no expiration date for the points. Please check the following link for details. https://by-onko-chishin.com/destination-club#会員ランク

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Please visit the following link for details.
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Membership benefits apply to selected restaurants. For further details, please visit the following link.
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Points cannot be combined across multiple accounts. For further details, please refer to the following link.
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Please check the details via the following link.
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Please check the details via the following link.
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Registration is free of charge. Please check the link below for details.
https://by-onko-chishin.com/destination-club#会員登録

Please update your information via "Edit Member Information" on your My Page.
https://membership.by-onko-chishin.com/auth/login/

Please visit our website for details regarding our membership program:
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You may register for membership via the following link: https://membership.by-onko-chishin.com/auth/signup/