When shipping luggage to the hotel, please ensure that the check-in date and the name of the person who made the reservation are clearly indicated on the shipping label.

Shipping Address

Address: 794-1 Yanaidani-machi, Matsuyama-shi, Ehime 790-2641 View Map
TEL: 089-977-9500
SETOUCHI RETREAT by Onko Chishin
c/o Front Desk

*Please note that we cannot accept items requiring temperature control, hazardous materials, or valuables.
*We cannot accept luggage sent via cash on delivery (COD) or freight collect.

We have several English-speaking staff members.

We can arrange luggage shipping at the front desk. Both prepaid and cash-on-delivery shipping labels are available.

Free Wi-Fi is available in all guest rooms.
Please ask our staff on the day of your stay if you have any questions regarding the connection.

When using external delivery services not affiliated with the hotel, please inform us in advance and meet the courier at the reception for the hand-off.

Please contact us by phone.

TEL 089-977-9500

Items are kept for approximately three months.
*Opened food and beverages will be disposed of the same day.
Providing the following information will help us confirm details more smoothly.

• Name
• Stay dates (and room number, if you remember it)
• Details of the lost item (as specific as possible)
• Contact information

*We can only ship lost items within Japan.

Yes, we would be happy to send you a brochure.
Please contact us via email with your request and your mailing address.

Unfortunately, we do not offer laundry facilities or laundry service.

We offer a selection of alcoholic beverages, including champagne, white wine, and red wine, via room service.

We offer anniversary options to help you create a memorable surprise.

Specifically, the following options are available:
• Cake
• Dinner dessert plate arrangement
• Flower gift
• Custom-made gift
(Details here)