{"id":19363,"date":"2026-05-27T23:59:49","date_gmt":"2026-05-27T14:59:49","guid":{"rendered":"https:\/\/setouchi.by-onko-chishin.com\/faq\/"},"modified":"2026-05-28T01:47:13","modified_gmt":"2026-05-27T16:47:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/setouchi.by-onko-chishin.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\">FAQ<\/h1><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:#e0dede; }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: #e0dede; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 13px;width: 13px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-1 .panel-title a{font-size:18px;font-family:\"Noto Serif\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"Marcellus\";font-style:normal;font-weight:regular;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: #333333 !important;border-color: #333333 !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: rgba(33,33,33,0.69);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: rgba(33,33,33,0.69);}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: rgba(33,33,33,0.69)!important;border-color: rgba(33,33,33,0.69)!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><ul role=\"menu\" class=\"fusion-filters clearfix\"><li role=\"presentation\" class=\"fusion-filter fusion-filter-all fusion-active\"><a role=\"menuitem\" data-filter=\"*\" href=\"#\">All<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".01-basic-information\" href=\"#\">01. Basic Information<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".02-guest-rooms\" href=\"#\">02. Guest Rooms<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".03-dining\" href=\"#\">03. Dining<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".04-booking-accommodation-terms\" href=\"#\">04. Booking Accommodation Terms<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".05-check-in-check-out\" href=\"#\">05. Check-in \/ Check-out<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".06-in-house-services\" href=\"#\">06. In-House Services<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".07-on-site-facilities\" href=\"#\">07. On-site Facilities<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".08-rates-payment\" href=\"#\">08. Rates Payment<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".09-access-transportation\" href=\"#\">09. Access Transportation<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".10-membership-program\" href=\"#\">10. Membership Program<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26280 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Can I send my luggage to the hotel in advance?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:19:36+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26280\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26280\" href=\"#collapse-1-26280\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I send my luggage to the hotel in advance?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26280\" aria-labelledby=\"faq_1-26280\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>When shipping luggage to the hotel, please ensure that the check-in date and the name of the person who made the reservation are clearly indicated on the shipping label.<\/p>\n<p>Shipping Address<\/p>\n<p>Address: 794-1 Yanaidani-machi, Matsuyama-shi, Ehime 790-2641 View Map<br \/>TEL: 089-977-9500<br \/>SETOUCHI RETREAT by Onko Chishin<br \/>c\/o Front Desk<\/p>\n<p>*Please note that we cannot accept items requiring temperature control, hazardous materials, or valuables.<br \/>*We cannot accept luggage sent via cash on delivery (COD) or freight collect.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26285 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Do you have staff who speak English, Chinese, or Korean?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:19:13+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26285\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26285\" href=\"#collapse-1-26285\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have staff who speak English, Chinese, or Korean?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26285\" aria-labelledby=\"faq_1-26285\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We have several English-speaking staff members.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26298 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Can the windows in the guest rooms be opened?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:19:12+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26298\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26298\" href=\"#collapse-1-26298\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can the windows in the guest rooms be opened?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26298\" aria-labelledby=\"faq_1-26298\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Windows can be opened and closed, except in guest rooms without balconies.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26297 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Is there a microwave available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:19:12+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26297\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26297\" href=\"#collapse-1-26297\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a microwave available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26297\" aria-labelledby=\"faq_1-26297\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We do not have a microwave for guest use, but our dining staff will be happy to heat items for you upon request.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26292 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Is free Wi-Fi available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:19:12+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26292\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26292\" href=\"#collapse-1-26292\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is free Wi-Fi available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26292\" aria-labelledby=\"faq_1-26292\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Free Wi-Fi is available in all guest rooms.<br \/>Please ask our staff on the day of your stay if you have any questions regarding the connection.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26291 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Can I ship luggage from the hotel?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:19:12+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26291\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26291\" href=\"#collapse-1-26291\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I ship luggage from the hotel?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26291\" aria-labelledby=\"faq_1-26291\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We can arrange luggage shipping at the front desk. Both prepaid and cash-on-delivery shipping labels are available.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26318 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Will a cancellation fee be charged if I cancel my reservation due to a natural disaster or public transportation disruption?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:18:48+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26318\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26318\" href=\"#collapse-1-26318\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Will a cancellation fee be charged if I cancel my reservation due to a natural disaster or public transportation disruption?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26318\" aria-labelledby=\"faq_1-26318\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>As we cannot verify your reservation status via the chatbot, please contact us by phone if you wish to cancel due to a natural disaster or public transportation disruption.<br \/>We will provide you with further details regarding cancellation fees and other policies.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26316 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Do membership card points have an expiration date?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:18:48+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26316\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26316\" href=\"#collapse-1-26316\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do membership card points have an expiration date?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26316\" aria-labelledby=\"faq_1-26316\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There is no expiration date. Please check here for details.<br \/><a href=\"https:\/\/by-onko-chishin.com\/destination-club#\u4f1a\u54e1\u30e9\u30f3\u30af\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/en\/destination-club#membership-rank<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26313 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Do you have pajamas for children?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:18:48+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26313\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26313\" href=\"#collapse-1-26313\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have pajamas for children?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26313\" aria-labelledby=\"faq_1-26313\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We provide children&#8217;s slippers and toothbrushes. Please note that children&#8217;s pajamas are not available.<br \/>The following rental items are also available:<\/p>\n<ul>\n<li>Bed guard (for ages 18 to 60 months)<\/li>\n<li>Bouncer<\/li>\n<li>Diaper bin<\/li>\n<li>Crib (additional 5,500 yen)<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26311 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">How can I check my membership points?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:18:48+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26311\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26311\" href=\"#collapse-1-26311\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I check my membership points?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26311\" aria-labelledby=\"faq_1-26311\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check here.<br \/><a href=\"https:\/\/membership.by-onko-chishin.com\/auth\/login\/\" target=\"_blank\" rel=\"noopener\">https:\/\/membership.by-onko-chishin.com\/auth\/login\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26305 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Can I order food delivery, such as pizza?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:18:48+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26305\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26305\" href=\"#collapse-1-26305\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I order food delivery, such as pizza?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26305\" aria-labelledby=\"faq_1-26305\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>When using external delivery services not affiliated with the hotel, please inform us in advance and meet the courier at the reception for the hand-off.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26332 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">If the member is a companion rather than the person making the reservation, how will points be awarded?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:18:23+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26332\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26332\" href=\"#collapse-1-26332\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">If the member is a companion rather than the person making the reservation, how will points be awarded?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26332\" aria-labelledby=\"faq_1-26332\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check here.<br \/><a href=\"https:\/\/by-onko-chishin.com\/destination-club#FAQ\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club#FAQ<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26331 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">What can I watch on the TV? (Channels\/streaming services\/pay TV)<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:18:23+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26331\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26331\" href=\"#collapse-1-26331\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What can I watch on the TV? (Channels\/streaming services\/pay TV)<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26331\" aria-labelledby=\"faq_1-26331\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In the guest rooms, the TV only supports terrestrial digital broadcasting.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26325 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Is body soap provided?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:18:23+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26325\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26325\" href=\"#collapse-1-26325\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is body soap provided?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26325\" aria-labelledby=\"faq_1-26325\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Shampoo, conditioner, body soap, body lotion, and skincare amenities are provided in your room.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26338 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Do I need to register as a member to use the service?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:18:22+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26338\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26338\" href=\"#collapse-1-26338\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do I need to register as a member to use the service?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26338\" aria-labelledby=\"faq_1-26338\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Membership registration is required to access benefits and other features.<br \/><a href=\"https:\/\/membership.by-onko-chishin.com\/auth\/signup\/\" target=\"_blank\" rel=\"noopener\">https:\/\/membership.by-onko-chishin.com\/auth\/signup\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26337 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">How can I cancel my membership?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:18:22+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26337\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26337\" href=\"#collapse-1-26337\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I cancel my membership?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26337\" aria-labelledby=\"faq_1-26337\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please proceed via the &#8220;Cancel Membership&#8221; section within your account page.<br \/><a href=\"https:\/\/membership.by-onko-chishin.com\/auth\/login\/\" target=\"_blank\" rel=\"noopener\">https:\/\/membership.by-onko-chishin.com\/auth\/login\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25982 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Corporate Membership<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:17:58+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25982\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25982\" href=\"#collapse-1-25982\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Corporate Membership<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25982\" aria-labelledby=\"faq_1-25982\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Registration under a corporate name is not available.<br \/><a href=\"https:\/\/by-onko-chishin.com\/destination-club#FAQ\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club#FAQ<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25996 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">What are the membership terms and conditions?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:17:57+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25996\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25996\" href=\"#collapse-1-25996\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the membership terms and conditions?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25996\" aria-labelledby=\"faq_1-25996\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check here.<br \/><a href=\"https:\/\/by-onko-chishin.com\/destination-club\/terms-and-conditions\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club\/terms-and-conditions<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25995 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Are there any membership benefits for the restaurants?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:17:57+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25995\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25995\" href=\"#collapse-1-25995\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there any membership benefits for the restaurants?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25995\" aria-labelledby=\"faq_1-25995\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Some restaurants are also eligible. Please check here for details.<br \/><a href=\"https:\/\/by-onko-chishin.com\/destination-club\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/en\/destination-club<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25989 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">When will my membership rank be upgraded?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:17:57+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25989\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25989\" href=\"#collapse-1-25989\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">When will my membership rank be upgraded?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25989\" aria-labelledby=\"faq_1-25989\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check here.<br \/><a href=\"https:\/\/by-onko-chishin.com\/destination-club\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25981 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Unable to register as a new member<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:17:57+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25981\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25981\" href=\"#collapse-1-25981\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Unable to register as a new member<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25981\" aria-labelledby=\"faq_1-25981\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please contact us using the form below.<br \/><a href=\"https:\/\/by-onko-chishin.com\/destination-club\/contact-us\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club\/contact-us<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26002 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Are reservations made through third-party online booking sites eligible for the membership program?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:17:31+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26002\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26002\" href=\"#collapse-1-26002\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are reservations made through third-party online booking sites eligible for the membership program?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26002\" aria-labelledby=\"faq_1-26002\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please see here for details.<br \/><a href=\"https:\/\/by-onko-chishin.com\/destination-club#FAQ\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club#FAQ<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26000 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Can I combine multiple points, such as those from family members, into one membership account?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:17:31+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26000\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26000\" href=\"#collapse-1-26000\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I combine multiple points, such as those from family members, into one membership account?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26000\" aria-labelledby=\"faq_1-26000\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Points cannot be combined. For more details, please see:<br \/><a href=\"https:\/\/by-onko-chishin.com\/destination-club#FAQ\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/en\/destination-club#FAQ<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26017 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">From when is the total number of basic member points accumulated?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:17:30+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26017\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26017\" href=\"#collapse-1-26017\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">From when is the total number of basic member points accumulated?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26017\" aria-labelledby=\"faq_1-26017\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check here.<br \/><a href=\"https:\/\/by-onko-chishin.com\/destination-club#FAQ\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club#FAQ<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26014 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can I book by phone?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:17:30+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26014\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26014\" href=\"#collapse-1-26014\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I book by phone?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26014\" aria-labelledby=\"faq_1-26014\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For plans other than online-only offers, reservations can also be made by phone.<br \/>Please contact us by phone.<br \/>TEL: 089-977-9500<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26009 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Can my membership status be downgraded?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:17:30+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26009\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26009\" href=\"#collapse-1-26009\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can my membership status be downgraded?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26009\" aria-labelledby=\"faq_1-26009\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check here.<br \/><a href=\"https:\/\/by-onko-chishin.com\/destination-club#FAQ\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club#FAQ<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26022 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">Are there any convenience stores nearby?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:16:58+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26022\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26022\" href=\"#collapse-1-26022\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there any convenience stores nearby?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26022\" aria-labelledby=\"faq_1-26022\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Nearby stores are as follows:<br \/>Convenience Store<br \/>Lawson Matsuyama Hakusuidai: Approx. 15 minutes by car (9 km)<\/p>\n<p>Supermarket<br \/>Fuji Natsume: Approx. 20 minutes by car (11.5 km)<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26037 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">How are lost items handled?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:16:57+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26037\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26037\" href=\"#collapse-1-26037\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How are lost items handled?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26037\" aria-labelledby=\"faq_1-26037\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please contact us by phone.<\/p>\n<p>TEL 089-977-9500<\/p>\n<p>Items are kept for approximately three months.<br \/>*Opened food and beverages will be disposed of the same day.<br \/>Providing the following information will help us confirm details more smoothly.<\/p>\n<ul>\n<li>Name<\/li>\n<li>Stay dates (and room number, if you remember it)<\/li>\n<li>Details of the lost item (as specific as possible)<\/li>\n<li>Contact information<\/li>\n<\/ul>\n<p>*We can only ship lost items within Japan.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26034 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Can I add breakfast on the day?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:16:57+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26034\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26034\" href=\"#collapse-1-26034\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I add breakfast on the day?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26034\" aria-labelledby=\"faq_1-26034\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we cannot accept same-day additions. If you would like to add meals or change to a plan with meals included, please let us know at least 3 days in advance.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26028 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Do you have a crib?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:16:57+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26028\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26028\" href=\"#collapse-1-26028\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have a crib?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26028\" aria-labelledby=\"faq_1-26028\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>A baby crib is available for loan. Please contact us in advance.<br \/>Fee: \u00a55,500<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26020 05-check-in-check-out \"><span class=\"entry-title rich-snippet-hidden\">Is there a curfew for the main entrance?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:16:57+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26020\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26020\" href=\"#collapse-1-26020\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a curfew for the main entrance?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26020\" aria-labelledby=\"faq_1-26020\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There is no curfew; however, the entrance closes at 23:00. Please inform us in advance so we can unlock it for your return.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26043 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">Are there any hot springs near the hotel?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:16:27+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26043\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26043\" href=\"#collapse-1-26043\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there any hot springs near the hotel?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26043\" aria-labelledby=\"faq_1-26043\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Dogo Onsen Honkan, known as Japan&#8217;s oldest hot spring, is located approximately 30 minutes by car from the hotel.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26057 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">I haven&#8217;t received my reservation confirmation email.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:16:26+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26057\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26057\" href=\"#collapse-1-26057\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I haven&#8217;t received my reservation confirmation email.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26057\" aria-labelledby=\"faq_1-26057\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you do not receive a confirmation email, it may be due to the following reasons:<\/p>\n<ul>\n<li>The registered email address is incorrect<\/li>\n<li>Spam folder or reception settings<\/li>\n<\/ul>\n<p>If you would like to confirm your reservation, please contact us directly by phone. <\/p>\n<p>Phone: +81-89-977-9500<\/p>\n<p>*When booking through a site other than our official website, it may take some time for the reservation notification to reach us.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26054 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Is there an air purifier?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:16:26+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26054\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26054\" href=\"#collapse-1-26054\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there an air purifier?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26054\" aria-labelledby=\"faq_1-26054\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Air purifiers are provided in each room<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26048 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Please tell me about the bedding in the guest rooms.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:16:26+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26048\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26048\" href=\"#collapse-1-26048\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please tell me about the bedding in the guest rooms.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26048\" aria-labelledby=\"faq_1-26048\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Beds are 120 cm wide (140 cm only in the \u201cTHE AONAGI Suite\u201d) and come with Sealy mattresses.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26040 05-check-in-check-out \"><span class=\"entry-title rich-snippet-hidden\">How do I check in and check out?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:16:26+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26040\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26040\" href=\"#collapse-1-26040\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I check in and check out?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26040\" aria-labelledby=\"faq_1-26040\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>[Check-in]<br \/>Our staff will assist you at the check-in lounge.<\/p>\n<p>[Check-out]<br \/>Please bring your room key and luggage and come to the reception on the 1st floor of the main building.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26063 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can I book a stay on the day of arrival?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:15:46+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26063\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26063\" href=\"#collapse-1-26063\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I book a stay on the day of arrival?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26063\" aria-labelledby=\"faq_1-26063\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If we have availability, we can accept same-day bookings. Please check availability on our official website or other booking sites, or contact us by phone.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26060 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Do you provide skincare items (toner, facial cleanser, makeup remover)?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:15:46+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26060\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26060\" href=\"#collapse-1-26060\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you provide skincare items (toner, facial cleanser, makeup remover)?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26060\" aria-labelledby=\"faq_1-26060\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Skincare amenities are provided in your room.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26076 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you have a spa salon?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:15:45+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26076\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26076\" href=\"#collapse-1-26076\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have a spa salon?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26076\" aria-labelledby=\"faq_1-26076\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer seasonal treatments at our hotel spa.<br \/>You can view the menu on the following page. If you have any requests, please contact us by phone or email.<br \/><a href=\"https:\/\/setouchi.by-onko-chishin.com\/spa\/\" target=\"_blank\" rel=\"noopener\">https:\/\/setouchi.by-onko-chishin.com\/spa\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26074 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Are towels provided?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:15:45+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26074\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26074\" href=\"#collapse-1-26074\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are towels provided?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26074\" aria-labelledby=\"faq_1-26074\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Imabari towels are provided in your room and at the private pool. Please contact our staff if you require additional sets.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26068 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Is membership registration\/joining paid?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:15:45+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26068\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26068\" href=\"#collapse-1-26068\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is membership registration\/joining paid?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26068\" aria-labelledby=\"faq_1-26068\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Registration is free. For details, please see here.<br \/><a href=\"https:\/\/by-onko-chishin.com\/destination-club#\u4f1a\u54e1\u767b\u9332\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/en\/destination-club#\u4f1a\u54e1\u767b\u9332<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26083 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">How many baths are in the public bath area?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:15:14+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26083\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26083\" href=\"#collapse-1-26083\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How many baths are in the public bath area?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26083\" aria-labelledby=\"faq_1-26083\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We do not have a public bath area.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26081 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Can I reserve a dinner time?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:15:14+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26081\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26081\" href=\"#collapse-1-26081\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I reserve a dinner time?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26081\" aria-labelledby=\"faq_1-26081\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Dinner start times are available from 6:00 PM to 7:30 PM in 30-minute intervals. We will confirm your preference at check-in, but advance reservations are also available.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26096 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">Can we set off fireworks nearby?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:15:13+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26096\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26096\" href=\"#collapse-1-26096\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can we set off fireworks nearby?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26096\" aria-labelledby=\"faq_1-26096\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We kindly ask that you refrain from fireworks.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26095 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">Please let us know the local weather information.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:15:13+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26095\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26095\" href=\"#collapse-1-26095\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please let us know the local weather information.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26095\" aria-labelledby=\"faq_1-26095\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Local weather conditions vary from day to day.<br \/>For the latest weather updates, please check a weather forecast website.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26088 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Do you offer plans with dinner included?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:15:13+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26088\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26088\" href=\"#collapse-1-26088\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer plans with dinner included?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26088\" aria-labelledby=\"faq_1-26088\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Dinner-inclusive plans are available.<br \/>Please check the \u201c<a href=\"https:\/\/booking.by-onko-chishin.com\/booking\/result?code=0197d371-d273-73d2-9af1-4e3b7f3283ae\" target=\"_blank\" rel=\"noopener\">Reservations &#038; Rates<\/a>\u201d page.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26109 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Which hotels in Kyoto have guest rooms with washing machines?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:14:43+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26109\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26109\" href=\"#collapse-1-26109\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Which hotels in Kyoto have guest rooms with washing machines?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26109\" aria-labelledby=\"faq_1-26109\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not have any group properties in Kyoto.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26102 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Could you resend my booking confirmation email?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:14:43+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26102\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26102\" href=\"#collapse-1-26102\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Could you resend my booking confirmation email?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26102\" aria-labelledby=\"faq_1-26102\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you would like to have your booking confirmation email resent, please contact us directly by phone or email. Please note that we recommend using an email address other than a mobile carrier email when making your reservation.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26100 03-dining \"><span class=\"entry-title rich-snippet-hidden\">I want to eat Japanese cuisine<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:14:43+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26100\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26100\" href=\"#collapse-1-26100\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I want to eat Japanese cuisine<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26100\" aria-labelledby=\"faq_1-26100\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We serve Japanese cuisine.<br \/>\u2022 Dinner: Enjoy Kaiseki courses featuring Setouchi seafood and mountain delicacies. We focus on local production for local consumption, emphasizing the essential aromas and seasonality of Japanese cuisine.<br \/>\u2022 Breakfast: A gentle Japanese-style breakfast set featuring seasonal ingredients, served with Ehime Prefecture rice cooked in a traditional clay pot.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26117 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Do you offer plans that include breakfast?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:14:42+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26117\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26117\" href=\"#collapse-1-26117\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer plans that include breakfast?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26117\" aria-labelledby=\"faq_1-26117\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Breakfast-included plans are available.<br \/>Please check the \u201c<a href=\"https:\/\/booking.by-onko-chishin.com\/booking\/result?code=0197d371-d273-73d2-9af1-4e3b7f3283ae\" target=\"_blank\" rel=\"noopener\">Reservations &#038; Rates<\/a>\u201d page.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26114 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">Could you tell me about the invoice system?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:14:42+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26114\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26114\" href=\"#collapse-1-26114\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Could you tell me about the invoice system?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26114\" aria-labelledby=\"faq_1-26114\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you settle your bill directly at the hotel (cash\/credit card), we will issue an itemized receipt. If you would like a specific name on the receipt, please let us know at check-in.<br \/>If you do not settle your bill directly at the hotel (online card payment \/ already paid to a travel agency), we are unable to issue a receipt at the hotel. If you require a receipt, please contact the booking source. If you settle any additional charges at the hotel, we can issue a receipt for that amount.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26136 01-basic-information \"><span class=\"entry-title rich-snippet-hidden\">Which company operates the hotel?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:14:14+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26136\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26136\" href=\"#collapse-1-26136\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Which company operates the hotel?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26136\" aria-labelledby=\"faq_1-26136\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The operating company is Onko Chishin Co., Ltd.<br \/>Please visit our website for more details.<br \/><a href=\"https:\/\/by-onko-chishin.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26128 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">Can you arrange a taxi for me?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:14:14+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26128\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26128\" href=\"#collapse-1-26128\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can you arrange a taxi for me?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26128\" aria-labelledby=\"faq_1-26128\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We can arrange a taxi for you. Due to our location, it may take some time for the vehicle to arrive, so please let us know in advance.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26122 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">About Matsuyama Castle<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:14:14+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26122\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26122\" href=\"#collapse-1-26122\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">About Matsuyama Castle<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26122\" aria-labelledby=\"faq_1-26122\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Matsuyama Castle<br \/>\u25ce One of only 12 castles in Japan with an original keep dating back to the Edo period<br \/>As one of the 12 remaining castles in Japan with an original Edo-period keep, it is also designated as one of Japan&#8217;s Top 100 Castles. Perched atop a hill, the keep offers panoramic views of the city and the Seto Inland Sea. Construction was initiated by Kato Yoshiaki. At the Matsuyama Castle Ninomaru Historical Garden, performances such as Takigino (open-air torchlight Noh), which was beloved by the feudal lords, are held, and the gardens bustle with beauty throughout the four seasons.<\/p>\n<p>\u25ce Reach the summit via ropeway or chairlift<br \/>Standing on a hill, the castle keep provides a sweeping view of the city and the Seto Inland Sea. It is a 5-minute walk from the Iyo Railway &#8220;Okaido&#8221; tram stop, followed by a 3-minute ropeway ride or a 6-minute chairlift ride. You can also experience the charm of Matsuyama&#8217;s sightseeing spots aboard the retro Botchan Train, a restored Meiji-era steam locomotive that runs through the city.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26120 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">Which credit cards can I use?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:14:14+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26120\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26120\" href=\"#collapse-1-26120\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Which credit cards can I use?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26120\" aria-labelledby=\"faq_1-26120\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The following credit cards are accepted:<br \/>VISA \/ MasterCard \/ JCB \/ AMEX \/ Diners \/ UnionPay \/ Discover<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26135 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Do you have a phone charger?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:14:13+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26135\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26135\" href=\"#collapse-1-26135\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have a phone charger?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26135\" aria-labelledby=\"faq_1-26135\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We can lend you a charging cable. Please ask at the front desk.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26156 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Is the property wheelchair accessible?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:13:45+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26156\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26156\" href=\"#collapse-1-26156\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is the property wheelchair accessible?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26156\" aria-labelledby=\"faq_1-26156\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not offer any accessible room types. Wheelchair access is available throughout the property.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26155 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">What is your cancellation policy?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:13:45+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26155\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26155\" href=\"#collapse-1-26155\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is your cancellation policy?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26155\" aria-labelledby=\"faq_1-26155\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check the cancellation policy on the site where you made your reservation.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26148 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Do you sell cigarettes?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:13:45+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26148\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26148\" href=\"#collapse-1-26148\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you sell cigarettes?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26148\" aria-labelledby=\"faq_1-26148\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not sell cigarettes.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26142 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">Can you issue a receipt?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:13:45+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26142\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26142\" href=\"#collapse-1-26142\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can you issue a receipt?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26142\" aria-labelledby=\"faq_1-26142\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you pay on-site, we will provide you with a receipt.<br \/>If you would like the receipt made out to a specific name, please let us know on the day.<br \/>*If you paid in advance, please check with the place where you made your booking.<br \/>*As a rule, we cannot reissue receipts in the event of loss, etc.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26140 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Do you offer hair straightener rentals?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:13:45+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26140\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26140\" href=\"#collapse-1-26140\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer hair straightener rentals?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26140\" aria-labelledby=\"faq_1-26140\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We regret that hair straighteners are not available for loan.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26177 05-check-in-check-out \"><span class=\"entry-title rich-snippet-hidden\">Is early check-in available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:13:18+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26177\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26177\" href=\"#collapse-1-26177\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is early check-in available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26177\" aria-labelledby=\"faq_1-26177\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>**Early check-in**<br \/>Unfortunately, we are unable to accommodate this.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26169 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Can I request a brochure or other materials?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:13:18+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26169\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26169\" href=\"#collapse-1-26169\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I request a brochure or other materials?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26169\" aria-labelledby=\"faq_1-26169\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, we would be happy to send you a brochure.<br \/>Please contact us via email with your request and your mailing address.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26162 01-basic-information \"><span class=\"entry-title rich-snippet-hidden\">Please tell us the opening date and background of the property.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:13:18+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26162\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26162\" href=\"#collapse-1-26162\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please tell us the opening date and background of the property.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26162\" aria-labelledby=\"faq_1-26162\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>This property was designed by renowned architect Tadao Ando and has been transformed from a partially public art museum into a small luxury hotel overlooking the Seto Inland Sea.<\/p>\n<p>Among its accolades, the property received the &#8220;Inspired Design Hotel&#8221; award at the Boutique Hotel Awards in 2018 and was featured as a 5 Red Pavilion\u2014the highest rating\u2014in the Michelin Guide Hiroshima  Ehime 2018 Special Edition. It has also been listed as &#8220;1 Michelin Key&#8221; in the Michelin Keys 2024, and continues to receive prestigious international awards each year.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26161 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Please tell me about the room service menu.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:13:18+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26161\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26161\" href=\"#collapse-1-26161\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please tell me about the room service menu.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26161\" aria-labelledby=\"faq_1-26161\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer a selection of alcoholic beverages, including champagne, white wine, and red wine, via room service.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26174 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Could you provide information regarding closing dates and current operating status?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:13:17+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26174\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26174\" href=\"#collapse-1-26174\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Could you provide information regarding closing dates and current operating status?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26174\" aria-labelledby=\"faq_1-26174\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Information regarding closing dates and the latest operating status is available under &#8220;News.&#8221;<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26183 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you have private baths?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:12:54+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26183\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26183\" href=\"#collapse-1-26183\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have private baths?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26183\" aria-labelledby=\"faq_1-26183\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not have private baths or family baths.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26196 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Is there a cold plunge pool?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:12:53+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26196\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26196\" href=\"#collapse-1-26196\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a cold plunge pool?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26196\" aria-labelledby=\"faq_1-26196\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not have a cold plunge pool available.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26195 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Do you provide shampoo and conditioner?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:12:53+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26195\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26195\" href=\"#collapse-1-26195\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you provide shampoo and conditioner?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26195\" aria-labelledby=\"faq_1-26195\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Shampoo, conditioner, body soap, body lotion, and skincare amenities are provided in your room.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26189 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">How much is the hot spring tax?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:12:53+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26189\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26189\" href=\"#collapse-1-26189\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How much is the hot spring tax?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26189\" aria-labelledby=\"faq_1-26189\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>A hot spring tax of 150 JPY per adult (junior high school students and older) per night is required only for guest rooms with hot springs. No tax applies to children of elementary school age or younger.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26180 05-check-in-check-out \"><span class=\"entry-title rich-snippet-hidden\">Can I use the pool before check-in or after check-out?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:12:53+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26180\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26180\" href=\"#collapse-1-26180\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I use the pool before check-in or after check-out?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26180\" aria-labelledby=\"faq_1-26180\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The pool has scheduled maintenance hours. Please contact us in advance if you wish to use it before check-in or after check-out.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26208 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Do you offer accommodation plans for special occasions?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:12:29+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26208\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26208\" href=\"#collapse-1-26208\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer accommodation plans for special occasions?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26208\" aria-labelledby=\"faq_1-26208\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check the \u201c<a href=\"https:\/\/booking.by-onko-chishin.com\/booking\/result?code=0197d371-d273-73d2-9af1-4e3b7f3283ae\" target=\"_blank\" rel=\"noopener\">Reservations &#038; Rates<\/a>\u201d page for plans currently available.<br \/>We also offer anniversary options, so please feel free to take advantage of them.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26203 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">How should I count children when making a reservation?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:12:29+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26203\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26203\" href=\"#collapse-1-26203\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How should I count children when making a reservation?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26203\" aria-labelledby=\"faq_1-26203\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please enter only the number of adults for the number of guests. For children in elementary school or younger, please include their age and your preferences regarding additional dining and bedding in the details section. Please note that children can only stay in the &#8220;Semi Open-Air Hot Spring Suite Panorama View&#8221; room.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26200 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">About how much should I budget for dinner?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:12:29+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26200\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26200\" href=\"#collapse-1-26200\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">About how much should I budget for dinner?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26200\" aria-labelledby=\"faq_1-26200\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Dinner price: \u00a520,350 per person<br \/>Drinks are charged separately from Dining. To complement our seasonal cuisine, we offer a wide selection, including local sake and wine, as well as beer and non-alcoholic options.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26217 01-basic-information \"><span class=\"entry-title rich-snippet-hidden\">Please provide your fax number.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:12:28+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26217\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26217\" href=\"#collapse-1-26217\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please provide your fax number.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26217\" aria-labelledby=\"faq_1-26217\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Our fax number is 089-907-9970.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26214 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">This isn\u2019t a spa-included accommodation plan\u2014can I still use the spa?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:12:28+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26214\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26214\" href=\"#collapse-1-26214\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">This isn\u2019t a spa-included accommodation plan\u2014can I still use the spa?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26214\" aria-labelledby=\"faq_1-26214\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Guests not on a spa-included plan may also use the spa. Please contact the property for availability.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26229 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can I change my room type after booking?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:12:03+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26229\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26229\" href=\"#collapse-1-26229\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I change my room type after booking?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26229\" aria-labelledby=\"faq_1-26229\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If there is availability on your dates, you can change your room type. Please contact us directly by phone or email. Depending on the situation, you may need to pay the difference.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26223 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">Tell me about yoga.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:12:03+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26223\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26223\" href=\"#collapse-1-26223\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Tell me about yoga.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26223\" aria-labelledby=\"faq_1-26223\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yoga mats can be loaned to your room. Please let us know if you would like one.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26221 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">What facilities and services are available to non-guests?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:12:03+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26221\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26221\" href=\"#collapse-1-26221\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What facilities and services are available to non-guests?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26221\" aria-labelledby=\"faq_1-26221\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The SPA is also available to non-hotel guests. For availability and reservations, please contact us directly via the dedicated spa page.<br \/><a href=\"https:\/\/setouchi.by-onko-chishin.com\/spa\/\" target=\"_blank\" rel=\"noopener\">https:\/\/setouchi.by-onko-chishin.com\/en\/spa\/<\/a><\/p>\n<p>Please note that other facilities within the hotel are reserved exclusively for staying guests.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26237 05-check-in-check-out \"><span class=\"entry-title rich-snippet-hidden\">Can I store my luggage before check-in or after check-out?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:12:02+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26237\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26237\" href=\"#collapse-1-26237\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I store my luggage before check-in or after check-out?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26237\" aria-labelledby=\"faq_1-26237\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Luggage storage is available from the day of your stay. After check-out, we can store your luggage until your departure that day.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26235 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">Could you tell me about nearby sightseeing spots?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:12:02+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26235\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26235\" href=\"#collapse-1-26235\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Could you tell me about nearby sightseeing spots?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26235\" aria-labelledby=\"faq_1-26235\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There are recommended spots nearby for sightseeing and outings.<br \/>For details, please see the &#8220;Nearby Attractions&#8221; page on our official website.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26242 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">When paying on-site, when is payment due?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:11:38+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26242\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26242\" href=\"#collapse-1-26242\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">When paying on-site, when is payment due?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26242\" aria-labelledby=\"faq_1-26242\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Payment for your stay is due at checkout.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26241 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Please specify the bed size.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:11:38+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26241\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26241\" href=\"#collapse-1-26241\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please specify the bed size.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26241\" aria-labelledby=\"faq_1-26241\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Beds are 120 cm wide (140 cm only in the \u201cTHE AONAGI Suite\u201d) and come with Sealy mattresses.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26257 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">How many guest rooms are there?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:11:37+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26257\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26257\" href=\"#collapse-1-26257\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How many guest rooms are there?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26257\" aria-labelledby=\"faq_1-26257\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer 7 all-suite guest rooms.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26254 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Are there elevators or escalators?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:11:37+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26254\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26254\" href=\"#collapse-1-26254\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there elevators or escalators?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26254\" aria-labelledby=\"faq_1-26254\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Elevators are available<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26249 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">How do I get between the nearest airport and the hotel?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:11:37+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26249\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26249\" href=\"#collapse-1-26249\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I get between the nearest airport and the hotel?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26249\" aria-labelledby=\"faq_1-26249\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The hotel is approximately 50 minutes (30 km) by car from Matsuyama Airport.<br \/>We can also arrange a taxi at a special rate for hotel guests. (4,500 JPY one way \/ Reservation required 3 days in advance)<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26276 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">I would like to change my membership registration information (email address and password).<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:11:13+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26276\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26276\" href=\"#collapse-1-26276\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I would like to change my membership registration information (email address and password).<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26276\" aria-labelledby=\"faq_1-26276\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please do so via &#8220;Edit Member Information&#8221; within your Member My Page.<br \/><a href=\"https:\/\/membership.by-onko-chishin.com\/auth\/login\/\" target=\"_blank\" rel=\"noopener\">https:\/\/membership.by-onko-chishin.com\/auth\/login\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26275 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you have any photos of the bath?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:11:13+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26275\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26275\" href=\"#collapse-1-26275\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have any photos of the bath?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26275\" aria-labelledby=\"faq_1-26275\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Photos of the in-room bath are available on the official website\u2019s \u201cGuest Rooms\u201d page.<br \/>Each room\u2019s floor plan also shows the bathroom location and type, so please use it as a reference.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26269 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Are there EV charging stations available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:11:13+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26269\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26269\" href=\"#collapse-1-26269\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there EV charging stations available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26269\" aria-labelledby=\"faq_1-26269\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We have two electric vehicle (EV) chargers in our parking area. Please contact us in advance for seamless assistance.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26262 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can minors stay without an adult?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:11:13+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26262\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26262\" href=\"#collapse-1-26262\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can minors stay without an adult?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26262\" aria-labelledby=\"faq_1-26262\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We regret that we cannot accommodate minors without adult supervision.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-26260 05-check-in-check-out \"><span class=\"entry-title rich-snippet-hidden\">Is late check-out available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:11:13+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-26260\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-26260\" href=\"#collapse-1-26260\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is late check-out available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-26260\" aria-labelledby=\"faq_1-26260\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Late check-out until 12:00 is available for \u00a511,000. Please contact us in advance by phone or email. Please note this may not be available on certain dates.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25688 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can I change my plan after booking?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:10:48+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25688\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25688\" href=\"#collapse-1-25688\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I change my plan after booking?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25688\" aria-labelledby=\"faq_1-25688\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>To modify or cancel your reservation, please proceed through the same channel where you made your booking. If you have any questions, please contact us by phone or email.<br \/>*Room and guest number changes are subject to availability and may not be accommodated.<br \/>*Price differences may apply depending on the changes made.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25683 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Can I add meals?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:10:48+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25683\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25683\" href=\"#collapse-1-25683\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I add meals?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25683\" aria-labelledby=\"faq_1-25683\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You may add dinner and breakfast. Please let us know at least 3 days before your reservation date.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25680 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Is there a florist on-site?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:10:48+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25680\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25680\" href=\"#collapse-1-25680\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a florist on-site?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25680\" aria-labelledby=\"faq_1-25680\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There is no florist at the hotel.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25696 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">Please let us know the breakfast price.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:10:47+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25696\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25696\" href=\"#collapse-1-25696\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please let us know the breakfast price.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25696\" aria-labelledby=\"faq_1-25696\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Breakfast can be added for \u00a54,400 per person.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25695 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Please tell me about breakfast.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:10:47+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25695\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25695\" href=\"#collapse-1-25695\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please tell me about breakfast.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25695\" aria-labelledby=\"faq_1-25695\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Breakfast is served as a Japanese set meal featuring local ingredients.<br \/>Hours: Every 15 minutes from 8:00 to 9:30<br \/>Price: \u00a54,400 per person<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25676 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">There is an issue with in-room amenities (the refrigerator isn\u2019t cooling, the lights won\u2019t turn on, there\u2019s no hot water, etc.).<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:10:22+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25676\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25676\" href=\"#collapse-1-25676\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">There is an issue with in-room amenities (the refrigerator isn\u2019t cooling, the lights won\u2019t turn on, there\u2019s no hot water, etc.).<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25676\" aria-labelledby=\"faq_1-25676\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We apologize for the inconvenience. If there is an issue with amenities in your guest rooms, please let Reception know.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25675 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can I use the pool for a day visit?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:10:22+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25675\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25675\" href=\"#collapse-1-25675\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I use the pool for a day visit?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25675\" aria-labelledby=\"faq_1-25675\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not offer day visits or day use.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25668 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Is there a fitness gym?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:10:22+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25668\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25668\" href=\"#collapse-1-25668\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a fitness gym?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25668\" aria-labelledby=\"faq_1-25668\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not have a fitness gym.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25663 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">How is housekeeping handled for consecutive stays?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:10:22+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25663\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25663\" href=\"#collapse-1-25663\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How is housekeeping handled for consecutive stays?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25663\" aria-labelledby=\"faq_1-25663\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We will provide housekeeping for your guest rooms at your convenience, such as while you are out or having lunch.<br \/>Service hours: 9:30 AM \u2013 2:00 PM<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25660 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Could I see some photos of the rooms?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:10:22+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25660\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25660\" href=\"#collapse-1-25660\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Could I see some photos of the rooms?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25660\" aria-labelledby=\"faq_1-25660\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Photos of our guest rooms are available on the &#8220;Guest Rooms&#8221; page of our official website.<br \/>Floor plans for each room are also provided for your reference.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25717 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">What are the pool&#8217;s operating hours?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:09:56+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25717\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25717\" href=\"#collapse-1-25717\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the pool&#8217;s operating hours?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25717\" aria-labelledby=\"faq_1-25717\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Pool hours are as follows:<br \/>\u2022 Infinity Pool: Open during the summer season from early morning until sunset.<br \/>2025 Swimming Period:<br \/>July 1 \u2013 September 7 (06:00 to sunset)<br \/>\u2022 Private Pool  Sauna: A heated pool available for private use year-round.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25714 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">Can I use a Furusato Nozei accommodation voucher?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:09:56+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25714\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25714\" href=\"#collapse-1-25714\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I use a Furusato Nozei accommodation voucher?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25714\" aria-labelledby=\"faq_1-25714\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Gift vouchers issued by us and select Furusato Nozei tickets can be used.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25708 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Can I move around the property in the in-room wear (yukata) or slippers?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:09:56+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25708\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25708\" href=\"#collapse-1-25708\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I move around the property in the in-room wear (yukata) or slippers?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25708\" aria-labelledby=\"faq_1-25708\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In-room wear is for use within guest rooms only. Footwear for use throughout the property is provided in guest rooms for all guests.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25703 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Are towels available at the pool?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:09:56+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25703\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25703\" href=\"#collapse-1-25703\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are towels available at the pool?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25703\" aria-labelledby=\"faq_1-25703\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Towels, swimwear, and amenities are provided in the locker rooms.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25700 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Are swim rings available at the pool?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:09:56+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25700\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25700\" href=\"#collapse-1-25700\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are swim rings available at the pool?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25700\" aria-labelledby=\"faq_1-25700\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We do not provide swim rings, so please bring your own. As the Private Pool is for exclusive use, there are no restrictions on using swim rings. When using them in the Infinity Pool, we kindly ask for your consideration toward other guests.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25728 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Can you accommodate food allergies?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:09:32+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25728\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25728\" href=\"#collapse-1-25728\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can you accommodate food allergies?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25728\" aria-labelledby=\"faq_1-25728\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We will accommodate to the best of our ability. Please inform us at the time of booking.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25723 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Do you have accommodation plans suitable for proposals?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:09:32+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25723\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25723\" href=\"#collapse-1-25723\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have accommodation plans suitable for proposals?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25723\" aria-labelledby=\"faq_1-25723\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check the <a href=\"https:\/\/booking.by-onko-chishin.com\/booking\/result?code=0197d371-d273-73d2-9af1-4e3b7f3283ae\" target=\"_blank\" rel=\"noopener\">Reservations &#038; Rates<\/a> page for available plans.<br \/>Anniversary options are also available, perfect for your proposal.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25720 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">I would like to confirm my reservation.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:09:32+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25720\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25720\" href=\"#collapse-1-25720\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I would like to confirm my reservation.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25720\" aria-labelledby=\"faq_1-25720\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can review your reservation details in the confirmation email sent automatically upon booking. To modify or cancel your reservation, please proceed through the original booking channel. If you have any questions, please contact us by phone or email.<br \/>*Changes to rooms or the number of guests are subject to availability.<br \/>*Price differences may apply depending on the changes made.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25736 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">What are the views from the rooms like?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:09:31+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25736\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25736\" href=\"#collapse-1-25736\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the views from the rooms like?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25736\" aria-labelledby=\"faq_1-25736\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The view from your room depends on the specific room type.<br \/>\u2022 THE AONAGI Suite: Enjoy a breathtaking panoramic view of the Setouchi islands.<br \/>\u2022 Semi-Open-Air Hot Spring Suite: Rooms on the 1st, 2nd, and 3rd floors offer forest views, while the 4th floor features a panoramic view.<br \/>\u2022 Garden Suite: Features a wood balcony where vibrant greenery fills the view from your window.<br \/>\u2022 4-Bed Suite: Floor-to-ceiling windows offer stunning views of the Setouchi landscape and the sunset.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25735 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Is the pool outdoors?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:09:31+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25735\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25735\" href=\"#collapse-1-25735\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is the pool outdoors?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25735\" aria-labelledby=\"faq_1-25735\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer an indoor heated pool open year-round and an outdoor pool open during the summer season.<br \/>\u25a0 Private Pool (Exclusive use \/ Reservation required)<br \/>Reservations: Reception<br \/>Hours: 6:00 AM \u2013 11:00 PM (Last entry 10:00 PM)<\/p>\n<p>\u25a0 Infinity Pool (No reservation required)<br \/>Hours: 6:00 AM \u2013 Sunset<br \/>2025 Swimming Season:<br \/>July 1 \u2013 September 7 (6:00 AM to sunset)<br \/>During the winter season, guests are welcome to visit the pool area for sightseeing and photography.<\/p>\n<p>\u3010Important Notes\u3011<br \/>For public health and hygiene reasons, children who are not yet toilet-trained are not permitted to use the pools or Jacuzzis.<br \/>This policy applies even if the child is wearing swim diapers or swim pants.<br \/>Children who are toilet-trained and guests under the age of 18 must be supervised by a parent or guardian at all times.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25757 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">What accommodation plans are available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:09:07+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25757\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25757\" href=\"#collapse-1-25757\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What accommodation plans are available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25757\" aria-labelledby=\"faq_1-25757\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check the &#8220;<a href=\"https:\/\/booking.by-onko-chishin.com\/booking\/result?code=0197d371-d273-73d2-9af1-4e3b7f3283ae\" target=\"_blank\" rel=\"noopener\">Reservations &#038; Rates<\/a>&#8221; page for available plans.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25755 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Can I bring my own food and drinks?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:09:07+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25755\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25755\" href=\"#collapse-1-25755\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I bring my own food and drinks?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25755\" aria-labelledby=\"faq_1-25755\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You are welcome to bring your own food and drinks without restriction.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25748 03-dining \"><span class=\"entry-title rich-snippet-hidden\">I would like to request a menu change for certain foods I dislike.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:09:07+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25748\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25748\" href=\"#collapse-1-25748\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I would like to request a menu change for certain foods I dislike.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25748\" aria-labelledby=\"faq_1-25748\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We will do our best to accommodate requests regarding dietary preferences. Please let us know when making your reservation.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25743 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">I would like to inquire about wedding and reception venues.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:09:07+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25743\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25743\" href=\"#collapse-1-25743\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I would like to inquire about wedding and reception venues.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25743\" aria-labelledby=\"faq_1-25743\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For more details regarding weddings, please contact our partner planning team.<br \/><a href=\"https:\/\/setouchiwedding.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/setouchiwedding.com\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25740 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">Best Rate Guarantee<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:09:07+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25740\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25740\" href=\"#collapse-1-25740\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Best Rate Guarantee<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25740\" aria-labelledby=\"faq_1-25740\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>This guarantee applies if a third-party rate for the same plan is lower than the rate offered on the official hotel website or via telephone. However, this is based on the selling price before any third-party specific points or discounts are applied.<\/p>\n<p>[Example 1]<br \/>Official Website Rate: 100,000 yen<br \/>Third-party Site: 110,000 yen reduced by 15% during a flash sale (93,500 yen)<br \/>\u25b6\ufe0e The Best Rate will be 93,500 yen<\/p>\n<p>[Example 2]<br \/>Official Website Rate: 100,000 yen<br \/>Third-party Site: 110,000 yen reduced to 90,000 yen by using personal points<br \/>\u25b6\ufe0e The Best Rate will be 100,000 yen<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25776 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Can I bring visitors to my room?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:08:42+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25776\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25776\" href=\"#collapse-1-25776\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I bring visitors to my room?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25776\" aria-labelledby=\"faq_1-25776\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For security reasons, guests who are not registered to stay are not permitted to enter guest rooms. Please use the reception lounge for visits.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25775 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">What payment methods are available for accommodation?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:08:42+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25775\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25775\" href=\"#collapse-1-25775\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What payment methods are available for accommodation?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25775\" aria-labelledby=\"faq_1-25775\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We accept cash and credit cards.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25769 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">What is the maximum occupancy for the guest rooms?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:08:42+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25769\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25769\" href=\"#collapse-1-25769\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the maximum occupancy for the guest rooms?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25769\" aria-labelledby=\"faq_1-25769\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The guest rooms&#8217; capacities are as follows:<br \/>\u2022 THE AONAGI Suite: Up to 4 guests<br \/>\u2022 Semi-Open-Air Hot Spring Suite: Up to 4 guests<br \/>\u2022 Garden Suite: Up to 3 guests<br \/>\u2022 4-Bed Suite: Up to 5 guests<br \/>All 7 guest rooms are suites.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25762 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Do you offer laundry service or coin-operated laundry?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:08:42+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25762\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25762\" href=\"#collapse-1-25762\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer laundry service or coin-operated laundry?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25762\" aria-labelledby=\"faq_1-25762\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not offer laundry facilities or laundry service.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25761 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Are there any restaurants in the hotel open for lunch?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:08:42+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25761\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25761\" href=\"#collapse-1-25761\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there any restaurants in the hotel open for lunch?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25761\" aria-labelledby=\"faq_1-25761\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not offer lunch. We recommend dining in the city or bringing your own.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25796 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Are there televisions available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:08:18+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25796\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25796\" href=\"#collapse-1-25796\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there televisions available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25796\" aria-labelledby=\"faq_1-25796\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Small portable TVs are provided in the guest rooms. Large TVs are also available for loan upon request (subject to availability); please feel free to ask.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25795 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Is the restaurant available to non-guests?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:08:18+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25795\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25795\" href=\"#collapse-1-25795\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is the restaurant available to non-guests?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25795\" aria-labelledby=\"faq_1-25795\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The restaurant is not available to non-guests alone; however, they may join guests staying at the hotel. Please consult with us in advance.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25789 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Do you provide pajamas?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:08:18+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25789\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25789\" href=\"#collapse-1-25789\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you provide pajamas?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25789\" aria-labelledby=\"faq_1-25789\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Two-piece loungewear and bathrobes are provided in every room.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25782 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Is there a restaurant on-site?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:08:18+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25782\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25782\" href=\"#collapse-1-25782\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a restaurant on-site?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25782\" aria-labelledby=\"faq_1-25782\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The restaurant is not available to non-guests alone; however, they may join guests staying at the hotel. Please consult with us in advance.<\/p>\n<p>Please note that there are no dining options within walking distance of the hotel.<br \/>The Dogo Onsen area is a 20-minute drive away, and downtown Matsuyama is a 30-minute drive away.<br \/>Please contact our staff for further information.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25781 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">What types of rooms are available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:08:18+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25781\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25781\" href=\"#collapse-1-25781\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What types of rooms are available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25781\" aria-labelledby=\"faq_1-25781\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer 7 all-suite guest rooms in 4 types: THE AONAGI Suite, Semi Open-Air Hot Spring Suite, Garden Suite, and 4-Bed Suite. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25808 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">About Guest Room Pools<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:07:54+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25808\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25808\" href=\"#collapse-1-25808\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">About Guest Room Pools<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25808\" aria-labelledby=\"faq_1-25808\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There are no pools within the guest rooms.<\/p>\n<p>The following pool facilities are available:<br \/>\u2022 Infinity Pool: An iconic 30m outdoor pool where the water&#8217;s surface appears to blend into the Seto Inland Sea.<br \/>\u2022 Private Pool  Sauna: An indoor heated pool featuring a hot spring jacuzzi and a sauna with a garden view. <\/p>\n<p>*The outdoor pool is typically open for swimming from early July to early September, while the indoor pool is available for private use throughout the year.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25802 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Is there a hot spring bath?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:07:54+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25802\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25802\" href=\"#collapse-1-25802\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a hot spring bath?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25802\" aria-labelledby=\"faq_1-25802\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We do not have a communal bath. Some guest rooms feature hot spring baths (heated, diluted, and circulated).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25801 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Are the pool and hot spring reservation-based?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:07:54+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25801\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25801\" href=\"#collapse-1-25801\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are the pool and hot spring reservation-based?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25801\" aria-labelledby=\"faq_1-25801\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer an indoor heated pool open year-round and an outdoor pool open during the summer season.<br \/>\u25a0 Private Pool (Exclusive use \/ Reservation required)<br \/>Reservations: Reception<br \/>Hours: 6:00 AM \u2013 11:00 PM (Last entry 10:00 PM)<\/p>\n<p>\u25a0 Infinity Pool (No reservation required)<br \/>Hours: 6:00 AM \u2013 Sunset<br \/>2025 Swimming Season:<br \/>July 1 \u2013 September 7 (6:00 AM to sunset)<br \/>During the winter season, guests are welcome to visit the pool area for sightseeing and photography.<\/p>\n<p>\u3010Important Notes\u3011<br \/>For public health and hygiene reasons, children who are not yet toilet-trained are not permitted to use the pools or Jacuzzis.<br \/>This policy applies even if the child is wearing swim diapers or swim pants.<br \/>Children who are toilet-trained and guests under the age of 18 must be supervised by a parent or guardian at all times.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25816 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">I want to cancel my reservation<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:07:53+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25816\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25816\" href=\"#collapse-1-25816\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I want to cancel my reservation<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25816\" aria-labelledby=\"faq_1-25816\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>To modify or cancel your reservation, please proceed through the same channel where you made your booking. If you have any questions, please contact us by phone or email.<br \/>Cancellation fees may vary depending on the plan and booking method. Please check the plan details for confirmation.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25814 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">What items are available for loan?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:07:53+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25814\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25814\" href=\"#collapse-1-25814\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What items are available for loan?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25814\" aria-labelledby=\"faq_1-25814\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>List of Rental Items<\/p>\n<p>Wine glasses<br \/>Tableware<br \/>Cutlery<br \/>Nail clippers<br \/>Sewing kit<br \/>Smartphone charger<br \/>Ice bucket<br \/>Iron<br \/>Playing cards<br \/>Ironing board<br \/>Humidifier<br \/>DVD player<br \/>Hot water bottle<br \/>Ice pack \/ Water pillow<br \/>Projector<br \/>Blanket<br \/>Makeup remover<br \/>Contact lens care<br \/>(Solution and case)<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25837 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">How do I handle reservations made through travel agencies or other OTAs?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:07:30+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25837\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25837\" href=\"#collapse-1-25837\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I handle reservations made through travel agencies or other OTAs?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25837\" aria-labelledby=\"faq_1-25837\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For changes or cancellations to reservations made via booking sites or travel agencies other than our official website, please complete the procedure through the provider you booked with.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25829 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Is the in-room bath a hot spring?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:07:30+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25829\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25829\" href=\"#collapse-1-25829\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is the in-room bath a hot spring?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25829\" aria-labelledby=\"faq_1-25829\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The baths in the four Semi-Open-Air Hot Spring Suites feature natural hot spring water.<br \/>The baths in the THE AONAGI Suite, 4-Bed Suite, and Garden Suite use heated water; please note that there are no large communal baths on the premises.<\/p>\n<p>Spring Quality: Simple weak radioactive cold mineral spring<br \/>Indications: Chronic pain or stiffness in muscles or joints (chronic stages of rheumatoid arthritis, osteoarthritis, lower back pain, neuralgia, frozen shoulder, bruises, sprains, etc.), muscle stiffness in motor paralysis, sensitivity to cold, peripheral circulatory disorders, gastrointestinal dysfunction (heavy stomach, gas, etc.), mild hypertension, impaired glucose tolerance (diabetes), mild hypercholesterolemia, mild asthma or emphysema, pain, autonomic nervous system instability, stress-related symptoms (sleep disorders, depression, etc.), convalescence, fatigue recovery, health promotion, hyperuricemia (gout), rheumatoid arthritis, ankylosing spondylitis<br \/>etc.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25822 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">How do I get to the hotel from the station?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:07:30+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25822\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25822\" href=\"#collapse-1-25822\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I get to the hotel from the station?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25822\" aria-labelledby=\"faq_1-25822\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Approximately 35 minutes (18 km) by car from JR Matsuyama Station.<br \/>Take Prefectural Route 20 and follow the signs for Elleair Golf Club Matsuyama.<br \/>Taxi service is also available at a special rate for hotel guests (\u00a53,500 one way \/ reservation required at least 3 days in advance).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25821 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Is room service available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:07:30+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25821\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25821\" href=\"#collapse-1-25821\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is room service available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25821\" aria-labelledby=\"faq_1-25821\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer a selection of alcoholic beverages, including champagne, white wine, and red wine, via room service.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25834 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can I use the hot spring and public bath for a day visit?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:07:29+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25834\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25834\" href=\"#collapse-1-25834\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I use the hot spring and public bath for a day visit?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25834\" aria-labelledby=\"faq_1-25834\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not offer day visits or day use.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25849 05-check-in-check-out \"><span class=\"entry-title rich-snippet-hidden\">Can I request early check-in or late check-in\/out?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:07:05+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25849\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25849\" href=\"#collapse-1-25849\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I request early check-in or late check-in\/out?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25849\" aria-labelledby=\"faq_1-25849\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>\u25a0 Early check-in<br \/>Unfortunately, we are unable to accommodate this.<\/p>\n<p>\u25a0 Late check-out<br \/>If you would like to extend your check-out, we can accommodate you until 12:00 for \u00a511,000. Please contact us in advance by phone or email. Please note that we may not be able to accommodate your request depending on the date.<br \/>In addition, extended stays may be available depending on availability, but we may not be able to provide dinner.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25842 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Is there a dress code?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:07:05+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25842\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25842\" href=\"#collapse-1-25842\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a dress code?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25842\" aria-labelledby=\"faq_1-25842\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There is no formal dress code for the restaurant; casual attire is welcome. We kindly ask that you refrain from wearing excessive perfume.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25840 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Where is the smoking area?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:07:05+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25840\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25840\" href=\"#collapse-1-25840\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where is the smoking area?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25840\" aria-labelledby=\"faq_1-25840\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The on-site smoking area is located poolside at the outdoor pool on the 2nd floor of the Main Building.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25857 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can I stay solo?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:07:04+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25857\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25857\" href=\"#collapse-1-25857\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I stay solo?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25857\" aria-labelledby=\"faq_1-25857\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Stays are available from 1 guest. However, depending on the date, we may not be able to accommodate your request.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25854 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Could you tell me what member benefits are included?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:07:04+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25854\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25854\" href=\"#collapse-1-25854\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Could you tell me what member benefits are included?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25854\" aria-labelledby=\"faq_1-25854\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please visit our website for details on the membership program.<br \/><a href=\"https:\/\/by-onko-chishin.com\/destination-club\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25876 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you offer swimwear rentals?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:06:40+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25876\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25876\" href=\"#collapse-1-25876\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer swimwear rentals?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25876\" aria-labelledby=\"faq_1-25876\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Complimentary rental swimwear is available (adults only). However, as sizes and quantities are limited, we recommend bringing your own.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25868 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Do you offer day-use plans?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:06:40+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25868\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25868\" href=\"#collapse-1-25868\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer day-use plans?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25868\" aria-labelledby=\"faq_1-25868\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not offer day-use plans.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25863 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you have accessible rooms?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:06:40+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25863\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25863\" href=\"#collapse-1-25863\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have accessible rooms?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25863\" aria-labelledby=\"faq_1-25863\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not offer any accessible room types. Wheelchair access is available throughout the property.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25860 03-dining \"><span class=\"entry-title rich-snippet-hidden\">What are the restaurant menus?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:06:40+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25860\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25860\" href=\"#collapse-1-25860\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the restaurant menus?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25860\" aria-labelledby=\"faq_1-25860\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For dinner, we serve Kaiseki cuisine that highlights the fresh seafood of the Seto Inland Sea and the seasonal bounties of the mountains.<\/p>\n<p>A sample dinner menu:<br \/>\u2022 Sea bream rice with plum pulp and shiso leaf<br \/>\u2022 Sashimi of seasonal fresh fish<br \/>\u2022 Po\u00eal\u00e9 of Splendid Alfonsino with milt &#8220;Awayuki&#8221; foam<br \/>\u2022 Yuzu-gama (grilled in a yuzu citrus shell)<br \/>\u2022 Fresh wild-caught Japanese spiny lobster (served as sashimi or grilled)<br \/>\u2022 Ehime Wagyu beef steak<\/p>\n<p>For breakfast, we offer a delicate Japanese set meal featuring seasonal ingredients, including Ehime rice cooked in a traditional clay pot.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25875 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">How do I sign up for a membership?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:06:39+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25875\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25875\" href=\"#collapse-1-25875\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I sign up for a membership?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25875\" aria-labelledby=\"faq_1-25875\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Register for membership here<br \/><a href=\"https:\/\/membership.by-onko-chishin.com\/auth\/signup\/\" target=\"_blank\" rel=\"noopener\">https:\/\/membership.by-onko-chishin.com\/auth\/signup\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25882 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">What are the smoking restrictions?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:06:16+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25882\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25882\" href=\"#collapse-1-25882\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the smoking restrictions?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25882\" aria-labelledby=\"faq_1-25882\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Guest rooms with balconies (excluding Semi Open-Air Hot Spring Suite Panorama View) allow smoking on the balcony. Please request an ashtray if needed.<br \/>Additionally, a smoking area is located poolside on the 2nd floor of the main building.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25880 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can I stay with a baby under one year old?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:06:16+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25880\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25880\" href=\"#collapse-1-25880\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I stay with a baby under one year old?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25880\" aria-labelledby=\"faq_1-25880\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Children of elementary school age and younger can stay with us, limited to one pair per day.<br \/>This offer applies only to the Semi-Open-Air Bath Suite Panorama View.<\/p>\n<ul>\n<li>With meals \/ With bedding: 15,950 yen<\/li>\n<li>With meals \/ Co-sleeping (no bedding): 7,150 yen<\/li>\n<li>No meals \/ Co-sleeping (no bedding): Free<\/li>\n<li>Extra bed: 8,800 yen<\/li>\n<li>Crib: 5,500 yen<\/li>\n<\/ul>\n<p>When sharing a bed with an adult, a maximum of two children are allowed to co-sleep.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25897 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Is there a sauna?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:06:15+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25897\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25897\" href=\"#collapse-1-25897\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a sauna?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25897\" aria-labelledby=\"faq_1-25897\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>A dry sauna is available within the private pool facility.<br \/>The private pool is exclusively available for private use and requires a reservation.<br \/>Usage fee: \u00a511,000 \/ 60 minutes<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25894 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can I check room availability?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:06:15+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25894\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25894\" href=\"#collapse-1-25894\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I check room availability?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25894\" aria-labelledby=\"faq_1-25894\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Availability is subject to change. Please check the booking page on our official website for the latest information.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25888 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">When can I make a reservation?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:06:15+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25888\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25888\" href=\"#collapse-1-25888\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">When can I make a reservation?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25888\" aria-labelledby=\"faq_1-25888\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>General reservations are accepted from 7 months prior to the desired month of stay. Additionally, we offer an early booking privilege for our returning guests, allowing reservations from 11 months in advance.<\/p>\n<p>For availability from October 2025 onward, please contact us by telephone.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25917 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">I would like to make a reservation.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:05:49+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25917\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25917\" href=\"#collapse-1-25917\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I would like to make a reservation.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25917\" aria-labelledby=\"faq_1-25917\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please use the availability search on our official website to book.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25914 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Can you help with a surprise?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:05:49+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25914\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25914\" href=\"#collapse-1-25914\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can you help with a surprise?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25914\" aria-labelledby=\"faq_1-25914\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer anniversary options to help you create a memorable surprise.<\/p>\n<p>Specifically, the following options are available:<br \/>\u2022 Cake<br \/>\u2022 Dinner dessert plate arrangement<br \/>\u2022 Flower gift<br \/>\u2022 Custom-made gift<br \/>(Details <a href=\"https:\/\/www.ricca-owk.com\/aonagilimk\" target=\"_blank\" rel=\"noopener\">here<\/a>)<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25909 03-dining \"><span class=\"entry-title rich-snippet-hidden\">What time is breakfast served?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:05:49+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25909\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25909\" href=\"#collapse-1-25909\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What time is breakfast served?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25909\" aria-labelledby=\"faq_1-25909\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You may choose a breakfast start time between 8:00 and 9:30, in 15-minute intervals.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25902 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you offer massage services?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:05:49+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25902\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25902\" href=\"#collapse-1-25902\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer massage services?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25902\" aria-labelledby=\"faq_1-25902\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer seasonal treatments at our hotel spa.<br \/>You can view the menu on the following page. If you have any requests, please contact us by phone or email.<br \/><a href=\"https:\/\/setouchi.by-onko-chishin.com\/spa\/\" target=\"_blank\" rel=\"noopener\">https:\/\/setouchi.by-onko-chishin.com\/spa\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25901 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Please tell me more about dinner.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:05:49+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25901\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25901\" href=\"#collapse-1-25901\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please tell me more about dinner.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25901\" aria-labelledby=\"faq_1-25901\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Dinner is a Japanese course meal made with local ingredients. No \u00e0 la carte menu is available.<br \/>Time: Choose a start time from 18:00 to 19:30 in 30-minute intervals.<br \/>Price: \u00a520,350 per person<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25923 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you have a spa or bathhouse?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:05:25+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25923\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25923\" href=\"#collapse-1-25923\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have a spa or bathhouse?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25923\" aria-labelledby=\"faq_1-25923\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not have a large public bath.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25938 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">What amenities and facilities are available in the guest rooms?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:05:24+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25938\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25938\" href=\"#collapse-1-25938\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What amenities and facilities are available in the guest rooms?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25938\" aria-labelledby=\"faq_1-25938\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Guest room amenities<\/p>\n<p>Shampoo<br \/>Conditioner<br \/>Body soap<br \/>Ballpoint pen<br \/>Toothbrush<br \/>Razor<br \/>Clothes brush<br \/>Shoehorn<br \/>Deodorizer<br \/>Japanese tea<br \/>Coffee<br \/>Black tea<br \/>Memo pad<\/p>\n<p>Guest room equipment<\/p>\n<p>Bathrobe<br \/>Hair dryer<br \/>Electric kettle<br \/>Refrigerator<br \/>Wireless TV<br \/>Bidet toilet<br \/>Bluetooth speaker<br \/>Nightwear<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25934 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you have a large bathroom?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:05:24+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25934\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25934\" href=\"#collapse-1-25934\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have a large bathroom?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25934\" aria-labelledby=\"faq_1-25934\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer a hotel spa by reservation. Please visit the link for details.<br \/><a href=\"https:\/\/setouchi.by-onko-chishin.com\/spa\/\" target=\"_blank\" rel=\"noopener\">https:\/\/setouchi.by-onko-chishin.com\/en\/spa\/<\/a><\/p>\n<p>Reservations can be made through the form below.<br \/><a href=\"https:\/\/inquiry.talkappi.com\/?f=setouchi-aonagi-hp&#038;id=f1a7187655039cae\" target=\"_blank\" rel=\"noopener\">https:\/\/inquiry.talkappi.com\/?f=setouchi-aonagi-hp&#038;id=f1a7187655039cae<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25928 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can children share a bed?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:05:24+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25928\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25928\" href=\"#collapse-1-25928\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can children share a bed?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25928\" aria-labelledby=\"faq_1-25928\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We welcome children of elementary school age and younger, limited to one group per day. This offer is exclusively available for our &#8220;Semi-Open-Air Bath Suite Panorama View&#8221; room.<\/p>\n<ul>\n<li>With meals \/ With bedding: 15,950 yen<\/li>\n<li>With meals \/ Co-sleeping (no bedding): 7,150 yen<\/li>\n<li>No meals \/ Co-sleeping (no bedding): Free<\/li>\n<li>Extra bed: 8,800 yen<\/li>\n<li>Crib: 5,500 yen<\/li>\n<\/ul>\n<p>When sharing a bed with an adult, a maximum of two children are allowed to co-sleep.<\/p>\n<p>Children in junior high school or older will be charged at the adult rate.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25920 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Do you have a drinks menu?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:05:24+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25920\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25920\" href=\"#collapse-1-25920\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have a drinks menu?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25920\" aria-labelledby=\"faq_1-25920\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Beverages are available for your enjoyment.<\/p>\n<p>\u2022 Art Lounge: Guests can enjoy complimentary beverages, including wine and juice, at any time. Operating hours are from 6:00 AM to 12:00 AM, though availability may vary depending on the day.<br \/>\u2022 Dinner (Kaiseki): We offer a curated selection of unique local sake from Ehime and premium wines from around the world, specifically paired to complement our Japanese cuisine.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25949 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">Is there parking available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:04:57+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25949\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25949\" href=\"#collapse-1-25949\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there parking available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25949\" aria-labelledby=\"faq_1-25949\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please park in the parking area in front of the entrance. The parking lot is outdoors. There are no vehicle restrictions. (No reservation required, complimentary)<br \/>Two electric vehicle (EV) chargers are available in the parking lot. Please contact us in advance if you wish to use them.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25943 03-dining \"><span class=\"entry-title rich-snippet-hidden\">What are the dinner hours?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:04:57+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25943\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25943\" href=\"#collapse-1-25943\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the dinner hours?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25943\" aria-labelledby=\"faq_1-25943\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Dinner is available from 6:00 PM to 7:30 PM, with seating times every 30 minutes.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25941 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can I stay with my pet?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:04:57+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25941\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25941\" href=\"#collapse-1-25941\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I stay with my pet?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25941\" aria-labelledby=\"faq_1-25941\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not allow guests to stay with pets.<br \/>*Service dogs, including guide dogs and hearing dogs, are welcome. However, as the areas where they can accompany you for Dining are limited, please contact the hotel in advance.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25956 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">What are your room rates?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:04:56+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25956\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25956\" href=\"#collapse-1-25956\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are your room rates?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25956\" aria-labelledby=\"faq_1-25956\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Room rates vary depending on the plan and availability.<br \/>The latest plan information can be found on the reservations page of our official website.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25955 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you have a pool?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:04:56+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25955\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25955\" href=\"#collapse-1-25955\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have a pool?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25955\" aria-labelledby=\"faq_1-25955\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer an indoor heated pool open year-round and an outdoor pool open during the summer season.<br \/>\u25a0 Private Pool (Exclusive use \/ Reservation required)<br \/>Reservations: Reception<br \/>Hours: 6:00 AM \u2013 11:00 PM (Last entry 10:00 PM)<\/p>\n<p>\u25a0 Infinity Pool (No reservation required)<br \/>Hours: 6:00 AM \u2013 Sunset<br \/>2025 Swimming Season:<br \/>July 1 \u2013 September 7 (6:00 AM to sunset)<br \/>During the winter season, guests are welcome to visit the pool area for sightseeing and photography.<\/p>\n<p>\u3010Important Notes\u3011<br \/>For public health and hygiene reasons, children who are not yet toilet-trained are not permitted to use the pools or Jacuzzis.<br \/>This policy applies even if the child is wearing swim diapers or swim pants.<br \/>Children who are toilet-trained and guests under the age of 18 must be supervised by a parent or guardian at all times.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25976 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">What are the accommodation rates for children?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:04:32+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25976\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25976\" href=\"#collapse-1-25976\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the accommodation rates for children?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25976\" aria-labelledby=\"faq_1-25976\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We welcome children of elementary school age and younger, limited to one group per day. This offer is exclusively available for our &#8220;Semi-Open-Air Bath Suite Panorama View&#8221; room.<\/p>\n<ul>\n<li>With meals \/ With bedding: 15,950 yen<\/li>\n<li>With meals \/ Co-sleeping (no bedding): 7,150 yen<\/li>\n<li>No meals \/ Co-sleeping (no bedding): Free<\/li>\n<li>Extra bed: 8,800 yen<\/li>\n<li>Crib: 5,500 yen<\/li>\n<\/ul>\n<p>When sharing a bed with an adult, a maximum of two children are allowed to co-sleep.<\/p>\n<p>Children in junior high school or older will be charged at the adult rate.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25969 05-check-in-check-out \"><span class=\"entry-title rich-snippet-hidden\">What are the check-in and check-out times?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:04:32+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25969\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25969\" href=\"#collapse-1-25969\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the check-in and check-out times?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25969\" aria-labelledby=\"faq_1-25969\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Check-in 15:00 (last check-in: 19:30)<br \/>Check-out 11:00<br \/>.<br \/>*Times may vary depending on the plan.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25962 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Can you arrange a cake for an anniversary?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:04:32+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25962\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25962\" href=\"#collapse-1-25962\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can you arrange a cake for an anniversary?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25962\" aria-labelledby=\"faq_1-25962\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We are pleased to assist with arrangements for cakes and flowers.<br \/>\u3010Cake Pricing\u3011<br \/>SS (9cm\/serves 1-2): \u00a52,200<br \/>S (12cm\/serves 2-4): \u00a52,750<br \/>M (15cm\/serves 4-6): \u00a53,850<br \/>You may specify the timing of service and include a personalized message.<br \/>For flowers, we will arrange based on your budget (from \u00a55,500) and preferences.<br \/>To request, please contact us at the email address below.<br \/>e-mail: setouchi@okcs.co.jp<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25960 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">Do you have a pick-up service?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:04:32+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25960\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25960\" href=\"#collapse-1-25960\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have a pick-up service?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25960\" aria-labelledby=\"faq_1-25960\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>While we do not offer a shuttle bus service, we can arrange taxi transportation at preferential rates to the following five locations (reservation required at least 3 days in advance):<\/p>\n<ul>\n<li>Matsuyama Airport: 4,500 yen<\/li>\n<li>Matsuyama Kanko Port: 4,500 yen<\/li>\n<li>JR Matsuyama Station: 3,500 yen<\/li>\n<li>Dogo Onsen Station: 3,500 yen<\/li>\n<li>Matsuyama Castle Ropeway Station: 3,500 yen<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-25974 01-basic-information \"><span class=\"entry-title rich-snippet-hidden\">Contact<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T02:04:31+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-25974\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-25974\" href=\"#collapse-1-25974\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Contact<\/div><\/a><\/h3><\/div><div id=\"collapse-1-25974\" aria-labelledby=\"faq_1-25974\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Our contact information is as follows.<\/p>\n<p>SETOUCHI RETREAT by Onko Chishin<br \/>Address: 794-1 Yanadanicho, Matsuyama, Ehime 790-2641 View Map<br \/>TEL: 089-977-9500<br \/>FAX: 089-907-9970<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19363","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - SETOUCHI RETREAT by Onko Chishin<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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