{"id":19363,"date":"2026-05-27T23:59:49","date_gmt":"2026-05-27T14:59:49","guid":{"rendered":"https:\/\/setouchi.by-onko-chishin.com\/faq\/"},"modified":"2026-05-28T01:47:13","modified_gmt":"2026-05-27T16:47:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/setouchi.by-onko-chishin.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\">FAQ<\/h1><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:#e0dede; }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: #e0dede; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 13px;width: 13px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-1 .panel-title a{font-size:18px;font-family:\"Noto Serif\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"Marcellus\";font-style:normal;font-weight:regular;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: #333333 !important;border-color: #333333 !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: rgba(33,33,33,0.69);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: rgba(33,33,33,0.69);}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: rgba(33,33,33,0.69)!important;border-color: rgba(33,33,33,0.69)!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><ul role=\"menu\" class=\"fusion-filters clearfix\"><li role=\"presentation\" class=\"fusion-filter fusion-filter-all fusion-active\"><a role=\"menuitem\" data-filter=\"*\" href=\"#\">All<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".01-basic-information\" href=\"#\">01. Basic Information<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".02-guest-rooms\" href=\"#\">02. Guest Rooms<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".03-dining\" href=\"#\">03. Dining<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".04-booking-accommodation-terms\" href=\"#\">04. Booking Accommodation Terms<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".05-check-in-check-out\" href=\"#\">05. Check-in \/ Check-out<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".06-in-house-services\" href=\"#\">06. In-House Services<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".07-on-site-facilities\" href=\"#\">07. On-site Facilities<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".08-rates-payment\" href=\"#\">08. Rates Payment<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".09-access-transportation\" href=\"#\">09. Access Transportation<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".10-membership-program\" href=\"#\">10. Membership Program<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28512 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Can I send my luggage to the hotel in advance?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:38:05+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28512\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28512\" href=\"#collapse-1-28512\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I send my luggage to the hotel in advance?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28512\" aria-labelledby=\"faq_1-28512\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>When shipping luggage to the hotel, please ensure the check-in date and the guest&#8217;s full name are included on the shipping label.<\/p>\n<address>\n<p>794-1 Yanaidani-machi, Matsuyama, Ehime 790-2641 View Map<br \/>\nTEL: 089-977-9500<br \/>\nSETOUCHI RETREAT by Onko Chishin<br \/>\nc\/o Front Desk<\/p>\n<p>*We cannot accept items requiring temperature control, hazardous materials, or valuables.<br \/>\n*We do not accept C.O.D. (Cash on Delivery) shipments.<\/p><\/address>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28509 01-basic-information \"><span class=\"entry-title rich-snippet-hidden\">Do you have staff who speak English, Chinese, or Korean?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-20T00:29:26+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28509\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28509\" href=\"#collapse-1-28509\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have staff who speak English, Chinese, or Korean?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28509\" aria-labelledby=\"faq_1-28509\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We have several English-speaking staff members.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28398 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Is free Wi-Fi available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:38:04+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28398\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28398\" href=\"#collapse-1-28398\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is free Wi-Fi available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28398\" aria-labelledby=\"faq_1-28398\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Free Wi-Fi is available in all guest rooms.<br \/>\nPlease ask our staff on the day of your stay if you have any questions regarding the connection.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28500 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Can the windows in the guest rooms be opened?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:37:43+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28500\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28500\" href=\"#collapse-1-28500\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can the windows in the guest rooms be opened?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28500\" aria-labelledby=\"faq_1-28500\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Windows can be opened and closed, except in guest rooms without balconies.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28426 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Can I ship luggage from the hotel?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:37:43+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28426\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28426\" href=\"#collapse-1-28426\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I ship luggage from the hotel?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28426\" aria-labelledby=\"faq_1-28426\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We can arrange luggage shipping at the front desk. Both prepaid and cash-on-delivery shipping labels are available.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28496 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Is there a microwave available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:37:42+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28496\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28496\" href=\"#collapse-1-28496\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a microwave available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28496\" aria-labelledby=\"faq_1-28496\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We do not have a microwave for guest use, but our dining staff will be happy to heat items for you upon request.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28493 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Can I order food delivery, such as pizza?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:37:42+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28493\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28493\" href=\"#collapse-1-28493\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I order food delivery, such as pizza?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28493\" aria-labelledby=\"faq_1-28493\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>When using third-party delivery services not affiliated with the hotel, please inform us in advance and collect your order at the reception. Please note that some establishments may not deliver to this area.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28489 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Do you have pajamas for children?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:37:42+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28489\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28489\" href=\"#collapse-1-28489\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have pajamas for children?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28489\" aria-labelledby=\"faq_1-28489\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We provide slippers and toothbrushes for children. However, pajamas are not available.<br \/>\nThe following rental items are available:<br \/>\n\u30fbBed guard (for ages 18 months to 60 months)<br \/>\n\u30fbBouncer<br \/>\n\u30fbDiaper disposal bin<br \/>\n\u30fbBaby crib (additional \u00a55,500)<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28485 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">How can I check my membership points?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:37:19+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28485\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28485\" href=\"#collapse-1-28485\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I check my membership points?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28485\" aria-labelledby=\"faq_1-28485\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check here.<br \/>\n<a href=\"https:\/\/membership.by-onko-chishin.com\/auth\/login\/\">https:\/\/membership.by-onko-chishin.com\/auth\/login\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28477 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Is body soap provided?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:37:18+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28477\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28477\" href=\"#collapse-1-28477\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is body soap provided?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28477\" aria-labelledby=\"faq_1-28477\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Shampoo, conditioner, body soap, body lotion, and skincare amenities are provided in your room.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28474 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">If the member is a companion rather than the person making the reservation, how will points be awarded?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:37:18+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28474\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28474\" href=\"#collapse-1-28474\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">If the member is a companion rather than the person making the reservation, how will points be awarded?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28474\" aria-labelledby=\"faq_1-28474\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check here.<br \/>\n<a href=\"https:\/\/by-onko-chishin.com\/destination-club#FAQ\">https:\/\/by-onko-chishin.com\/destination-club#FAQ<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28410 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Do membership card points have an expiration date?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:37:18+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28410\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28410\" href=\"#collapse-1-28410\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do membership card points have an expiration date?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28410\" aria-labelledby=\"faq_1-28410\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There is no expiration date. For details, please see here.<br \/>\n<a href=\"https:\/\/by-onko-chishin.com\/destination-club#\u4f1a\u54e1\u30e9\u30f3\u30af\">https:\/\/by-onko-chishin.com\/destination-club#\u4f1a\u54e1\u30e9\u30f3\u30af<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28369 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">Will a cancellation fee be charged if I cancel my reservation due to a natural disaster or public transportation disruption?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:37:18+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28369\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28369\" href=\"#collapse-1-28369\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Will a cancellation fee be charged if I cancel my reservation due to a natural disaster or public transportation disruption?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28369\" aria-labelledby=\"faq_1-28369\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>As we cannot verify your reservation status via the chatbot, please contact us by phone if you wish to cancel due to a natural disaster or public transportation disruption.<br \/>\nWe will provide you with further details regarding cancellation fees and other policies.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28467 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">How can I cancel my membership?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:36:55+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28467\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28467\" href=\"#collapse-1-28467\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I cancel my membership?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28467\" aria-labelledby=\"faq_1-28467\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please proceed via the &#8220;Cancel Membership&#8221; section within your account page.<br \/>\n<a href=\"https:\/\/membership.by-onko-chishin.com\/auth\/login\/\">https:\/\/membership.by-onko-chishin.com\/auth\/login\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28406 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">What can I watch on the TV? (Channels\/streaming services\/pay TV)<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:36:55+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28406\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28406\" href=\"#collapse-1-28406\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What can I watch on the TV? (Channels\/streaming services\/pay TV)<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28406\" aria-labelledby=\"faq_1-28406\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In the guest rooms, the TV only supports terrestrial digital broadcasting.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28380 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Do I need to register as a member to use the service?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:36:55+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28380\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28380\" href=\"#collapse-1-28380\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do I need to register as a member to use the service?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28380\" aria-labelledby=\"faq_1-28380\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Membership registration is required to access benefits and other features.<br \/>\n<a href=\"https:\/\/membership.by-onko-chishin.com\/auth\/signup\/\">https:\/\/membership.by-onko-chishin.com\/auth\/signup\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28463 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Corporate Membership<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:36:54+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28463\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28463\" href=\"#collapse-1-28463\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Corporate Membership<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28463\" aria-labelledby=\"faq_1-28463\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Registration under a corporate name is not available.<br \/>\n<a href=\"https:\/\/by-onko-chishin.com\/destination-club#FAQ\">https:\/\/by-onko-chishin.com\/destination-club#FAQ<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28461 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Unable to register as a new member<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:36:54+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28461\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28461\" href=\"#collapse-1-28461\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Unable to register as a new member<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28461\" aria-labelledby=\"faq_1-28461\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please contact us using the form below.<br \/>\n<a href=\"https:\/\/by-onko-chishin.com\/destination-club\/contact-us\">https:\/\/by-onko-chishin.com\/destination-club\/contact-us<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28456 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Are there any membership benefits for the restaurants?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:36:31+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28456\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28456\" href=\"#collapse-1-28456\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there any membership benefits for the restaurants?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28456\" aria-labelledby=\"faq_1-28456\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Select restaurants are also eligible. Please check here for details:<br \/>\n<a href=\"https:\/\/by-onko-chishin.com\/destination-club\">https:\/\/by-onko-chishin.com\/en\/destination-club<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28400 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">What are the membership terms and conditions?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:36:31+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28400\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28400\" href=\"#collapse-1-28400\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the membership terms and conditions?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28400\" aria-labelledby=\"faq_1-28400\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check here.<br \/>\n<a href=\"https:\/\/by-onko-chishin.com\/destination-club\/terms-and-conditions\">https:\/\/by-onko-chishin.com\/destination-club\/terms-and-conditions<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28363 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">When will my membership rank be upgraded?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:36:31+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28363\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28363\" href=\"#collapse-1-28363\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">When will my membership rank be upgraded?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28363\" aria-labelledby=\"faq_1-28363\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check here.<br \/>\n<a href=\"https:\/\/by-onko-chishin.com\/destination-club\">https:\/\/by-onko-chishin.com\/destination-club<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28453 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Are reservations made through third-party online booking sites eligible for the membership program?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:36:30+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28453\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28453\" href=\"#collapse-1-28453\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are reservations made through third-party online booking sites eligible for the membership program?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28453\" aria-labelledby=\"faq_1-28453\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please see here for details.<br \/>\n<a href=\"https:\/\/by-onko-chishin.com\/destination-club#FAQ\">https:\/\/by-onko-chishin.com\/destination-club#FAQ<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28452 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Can I combine multiple points, such as those from family members, into one membership account?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:36:30+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28452\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28452\" href=\"#collapse-1-28452\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I combine multiple points, such as those from family members, into one membership account?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28452\" aria-labelledby=\"faq_1-28452\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Points cannot be combined. For details, please see here.<br \/>\n<a href=\"https:\/\/by-onko-chishin.com\/destination-club#FAQ\">https:\/\/by-onko-chishin.com\/destination-club#FAQ<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28450 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Can my membership status be downgraded?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:36:08+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28450\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28450\" href=\"#collapse-1-28450\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can my membership status be downgraded?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28450\" aria-labelledby=\"faq_1-28450\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check here.<br \/>\n<a href=\"https:\/\/by-onko-chishin.com\/destination-club#FAQ\">https:\/\/by-onko-chishin.com\/destination-club#FAQ<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28445 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can I book by phone?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:36:08+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28445\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28445\" href=\"#collapse-1-28445\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I book by phone?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28445\" aria-labelledby=\"faq_1-28445\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For plans other than online-only offers, reservations can also be made by phone.<br \/>\nPlease contact us by phone.<br \/>\nTEL: 089-977-9500<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28365 01-basic-information \"><span class=\"entry-title rich-snippet-hidden\">Is there a curfew for the main entrance?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:36:08+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28365\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28365\" href=\"#collapse-1-28365\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a curfew for the main entrance?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28365\" aria-labelledby=\"faq_1-28365\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There is no curfew; however, the entrance closes at 23:00. Please inform us in advance so we can unlock it for your return.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28359 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">From when is the total number of basic member points accumulated?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:36:08+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28359\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28359\" href=\"#collapse-1-28359\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">From when is the total number of basic member points accumulated?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28359\" aria-labelledby=\"faq_1-28359\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check here.<br \/>\n<a href=\"https:\/\/by-onko-chishin.com\/destination-club#FAQ\">https:\/\/by-onko-chishin.com\/destination-club#FAQ<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28308 01-basic-information \"><span class=\"entry-title rich-snippet-hidden\">Are there any convenience stores nearby?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:36:08+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28308\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28308\" href=\"#collapse-1-28308\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there any convenience stores nearby?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28308\" aria-labelledby=\"faq_1-28308\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Nearby stores are as follows:<br \/>\nConvenience Store<br \/>\nLawson Matsuyama Hakusuidai: Approx. 15 min by car (9 km)<\/p>\n<p>Supermarket<br \/>\nFuji Natsume: Approx. 20 min by car (11.5 km)<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28414 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">How are lost items handled?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:35:43+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28414\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28414\" href=\"#collapse-1-28414\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How are lost items handled?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28414\" aria-labelledby=\"faq_1-28414\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please contact us by phone.<\/p>\n<p>TEL 089-977-9500<\/p>\n<p>Items are kept for approximately 3 months.<br \/>\n*Opened food and beverages will be disposed of on the same day<br \/>\nProviding the following information will help expedite the process:<\/p>\n<p>\u30fbName<br \/>\n\u30fbDates of stay (room number if remembered)<br \/>\n\u30fbDetails of lost item (as specific as possible)<br \/>\n\u30fbContact information<br \/>\n*Shipping of lost items is available within Japan only.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28342 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Do you have a crib?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:35:43+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28342\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28342\" href=\"#collapse-1-28342\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have a crib?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28342\" aria-labelledby=\"faq_1-28342\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We have cribs available for loan. Please contact us in advance.<br \/>\nFee: \u00a55,500<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28298 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Do you have makeup remover?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:35:43+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28298\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28298\" href=\"#collapse-1-28298\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have makeup remover?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28298\" aria-labelledby=\"faq_1-28298\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We have makeup remover available.<\/p>\n<p>This is ALL THAT SPA cleansing oil, available at the spa.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28321 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Can I add breakfast on the day?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:35:42+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28321\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28321\" href=\"#collapse-1-28321\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I add breakfast on the day?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28321\" aria-labelledby=\"faq_1-28321\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we cannot accept same-day additions. If you would like to add meals or change to a plan with meals included, please let us know at least 3 days in advance.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28287 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Are there any hot springs near the hotel?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:35:42+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28287\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28287\" href=\"#collapse-1-28287\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there any hot springs near the hotel?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28287\" aria-labelledby=\"faq_1-28287\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Dogo Onsen Honkan, known as Japan&#8217;s oldest hot spring, is located approximately 30 minutes by car from the hotel.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28411 05-check-in-check-out \"><span class=\"entry-title rich-snippet-hidden\">How do I check in and check out?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:35:19+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28411\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28411\" href=\"#collapse-1-28411\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I check in and check out?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28411\" aria-labelledby=\"faq_1-28411\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>[Check-in]<br \/>\nOur staff will assist you at the Check-in Lounge.<\/p>\n<p>[Check-out]<br \/>\nPlease bring your room key and luggage to the Reception on the 1st floor of the Main Building.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28399 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">I haven&#8217;t received my reservation confirmation email.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:35:19+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28399\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28399\" href=\"#collapse-1-28399\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I haven&#8217;t received my reservation confirmation email.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28399\" aria-labelledby=\"faq_1-28399\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you have not received a confirmation email, the following factors may be the cause:<\/p>\n<p>\u30fbIncorrect email address registered<br \/>\n\u30fbSpam folder or email reception settings <\/p>\n<p>If you would like to confirm your reservation, please contact us directly by phone. <\/p>\n<p>Phone: TEL 089-977-9500<\/p>\n<p>*For reservations made through booking sites other than our official website, it may take time for the reservation notification to reach us.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28276 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Please tell me about the bedding in the guest rooms.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:35:19+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28276\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28276\" href=\"#collapse-1-28276\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please tell me about the bedding in the guest rooms.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28276\" aria-labelledby=\"faq_1-28276\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Beds are 120 cm wide (140 cm only in the \u201cTHE AONAGI Suite\u201d) and come with Sealy mattresses.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28388 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Is there an air purifier?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:35:18+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28388\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28388\" href=\"#collapse-1-28388\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there an air purifier?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28388\" aria-labelledby=\"faq_1-28388\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Air purifiers are provided in each room<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28381 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can I book a stay on the day of arrival?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:35:18+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28381\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28381\" href=\"#collapse-1-28381\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I book a stay on the day of arrival?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28381\" aria-labelledby=\"faq_1-28381\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If we have availability, we can accept same-day bookings. Please check availability on our official website or other booking sites, or contact us by phone.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28368 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Do you provide skincare items (toner, facial cleanser, makeup remover)?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:34:56+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28368\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28368\" href=\"#collapse-1-28368\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you provide skincare items (toner, facial cleanser, makeup remover)?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28368\" aria-labelledby=\"faq_1-28368\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Skincare amenities are provided in your room.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28349 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you have a spa salon?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:34:56+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28349\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28349\" href=\"#collapse-1-28349\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have a spa salon?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28349\" aria-labelledby=\"faq_1-28349\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer seasonal treatments at our hotel spa.<br \/>\nYou can view the menu on the following page. If you have any requests, please contact us by phone or email.<br \/>\n<a href=\"https:\/\/setouchi.by-onko-chishin.com\/spa\/\">https:\/\/setouchi.by-onko-chishin.com\/spa\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28284 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Is membership registration\/joining paid?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:37:27+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28284\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28284\" href=\"#collapse-1-28284\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is membership registration\/joining paid?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28284\" aria-labelledby=\"faq_1-28284\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Registration is complimentary. For details, please visit:<br \/>\n<a href=\"https:\/\/by-onko-chishin.com\/destination-club#\u4f1a\u54e1\u767b\u9332\">https:\/\/by-onko-chishin.com\/en\/destination-club#\u4f1a\u54e1\u767b\u9332<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28339 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Do the rooms have a bath?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:34:55+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28339\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28339\" href=\"#collapse-1-28339\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do the rooms have a bath?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28339\" aria-labelledby=\"faq_1-28339\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>All rooms have a bath.<\/p>\n<p>There is no public bath, so if you would like hot spring water, please choose one of the two room types below.<\/p>\n<p>Semi-open-air Hot Spring Suite \u2013 Panorama View<br \/>\nSemi-open-air Hot Spring Suite \u2013 Forest View<\/p>\n<p>Baths in all other rooms use heated water.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28330 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Are there rooms available for children?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:37:04+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28330\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28330\" href=\"#collapse-1-28330\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there rooms available for children?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28330\" aria-labelledby=\"faq_1-28330\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We accept children in elementary school age and younger, limited to one family per day.<br \/>\nThe room is limited to one Semi Open-Air Hot Spring Suite Panorama View.<\/p>\n<p>Please note this is not exclusively a family room,<br \/>\nand is also available for adult-only stays.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28326 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Could you tell me about the spring quality of the communal baths?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:34:33+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28326\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28326\" href=\"#collapse-1-28326\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Could you tell me about the spring quality of the communal baths?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28326\" aria-labelledby=\"faq_1-28326\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We apologize, but there are no communal baths on the premises.<\/p>\n<p>Hot spring baths can be enjoyed within the &#8220;Semi-Open-Air Hot Spring Suite Panorama View&#8221; and &#8220;Semi-Open-Air Hot Spring Suite Forest View&#8221; guest rooms.<\/p>\n<p>The spring is a hypotonic, mildly alkaline cold mineral spring, characterized by its gentle and soft feel on the skin.<br \/>\nPlease enjoy a relaxing soak.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28312 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Is there a pool for children and infants?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:34:33+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28312\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28312\" href=\"#collapse-1-28312\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a pool for children and infants?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28312\" aria-labelledby=\"faq_1-28312\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We apologize, but we do not have a dedicated children&#8217;s pool.<\/p>\n<p>Pool use is limited to children who are potty-trained.<\/p>\n<p>Pool depths are as follows:<br \/>\n\u30fbOutdoor Infinity Pool: approximately 1.12 m<br \/>\n\u30fbUnderground Private Pool: approximately 1.27 m<\/p>\n<p>We have a limited number of floatation devices available for children, so we recommend bringing your own if needed.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28306 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Can I use the pool if I have tattoos?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:34:33+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28306\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28306\" href=\"#collapse-1-28306\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I use the pool if I have tattoos?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28306\" aria-labelledby=\"faq_1-28306\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Guests with tattoos are welcome to use the pool.<br \/>\nWe have two pools at our property.<br \/>\nBoth the indoor private pool and outdoor infinity pool (summer season only) have no restrictions.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28303 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">How many baths are in the public bath area?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:36:30+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28303\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28303\" href=\"#collapse-1-28303\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How many baths are in the public bath area?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28303\" aria-labelledby=\"faq_1-28303\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We do not have a public bath area.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28270 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Are towels provided?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:34:33+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28270\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28270\" href=\"#collapse-1-28270\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are towels provided?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28270\" aria-labelledby=\"faq_1-28270\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Imabari towels are provided in your room and at the private pool. Please contact our staff if you require additional sets.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28294 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Do you offer plans with dinner included?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:34:09+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28294\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28294\" href=\"#collapse-1-28294\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer plans with dinner included?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28294\" aria-labelledby=\"faq_1-28294\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Plans with dinner are available.<br \/>\nPlease check the &#8220;<a href=\"https:\/\/booking.by-onko-chishin.com\/booking\/result?code=0197d371-d273-73d2-9af1-4e3b7f3283ae\">Reservations &#038; Rates<\/a>&#8221; page.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28290 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">What are the local taxi fares?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:34:09+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28290\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28290\" href=\"#collapse-1-28290\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the local taxi fares?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28290\" aria-labelledby=\"faq_1-28290\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For staying guests, we offer preferred rates with our partner taxi service.<\/p>\n<p>Preferred rates apply only for transfers to and from the following locations:<\/p>\n<p>\u2022 Matsuyama Airport: \u00a54,500<br \/>\n\u2022 Matsuyama Tourist Port: \u00a54,500<br \/>\n\u2022 JR Matsuyama Station: \u00a53,500<br \/>\n\u2022 Dogo Onsen Station: \u00a53,500<br \/>\n\u2022 Matsuyama Castle Ropeway Station: \u00a53,500<\/p>\n<p>If you would like to use this service, please let us know at least 3 days before your stay.<br \/>\n*Rates are per vehicle.<br \/>\nPlease feel free to let us know if you would like to arrange this.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28286 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Can we set off fireworks nearby?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:34:09+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28286\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28286\" href=\"#collapse-1-28286\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can we set off fireworks nearby?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28286\" aria-labelledby=\"faq_1-28286\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We kindly ask that you refrain from fireworks.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28275 01-basic-information \"><span class=\"entry-title rich-snippet-hidden\">Please let us know the local weather information.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:34:09+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28275\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28275\" href=\"#collapse-1-28275\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please let us know the local weather information.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28275\" aria-labelledby=\"faq_1-28275\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Local weather conditions vary from day to day.<br \/>\nFor the latest weather updates, please check a weather forecast website.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28231 05-check-in-check-out \"><span class=\"entry-title rich-snippet-hidden\">Can I reserve a dinner time?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T16:34:09+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28231\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28231\" href=\"#collapse-1-28231\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I reserve a dinner time?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28231\" aria-labelledby=\"faq_1-28231\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Dinner start times are available from 6:00 PM to 7:30 PM in 30-minute intervals. We will confirm your preference at check-in, but advance reservations are also available.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28269 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Do you have family rooms?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:55:28+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28269\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28269\" href=\"#collapse-1-28269\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have family rooms?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28269\" aria-labelledby=\"faq_1-28269\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We do not have family rooms. <\/p>\n<p>For guests with children of elementary school age or younger, we limit bookings to one group per day, specifically in the Semi-Open Air Spring Suite Panorama View.<br \/>\nThis room features two permanent beds, one extra bed, and an optional sofa bed upon request. <\/p>\n<p>For groups consisting only of adults (junior high school age and older), we recommend the 4-Bed Suite Ocean View.<br \/>\nIt features four permanent beds and can accommodate up to five guests with an additional sofa bed.<br \/>\nWhile this room does not include a hot spring, it offers exceptional views.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28257 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Do you sell gift vouchers for accommodation?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:55:28+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28257\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28257\" href=\"#collapse-1-28257\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you sell gift vouchers for accommodation?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28257\" aria-labelledby=\"faq_1-28257\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Onko Chishin Gift Vouchers are available.<br \/>\nSETOUCHI RETREAT is an eligible property for use.<\/p>\n<p><a href=\"https:\/\/shop.okcs.co.jp\/products\/onko-chishin002?utm_source=from_okcs_hp_selection&#038;utm_medium=from_okcs_hp_selection&#038;utm_campaign=from_okcs_hp_selection&#038;utm_id=from_okcs_hp_selection&#038;_gl=1*wm04ay*_gcl_au*MzM0MjkwOTgwLjE3NzY0MTI1MTU.\">https:\/\/shop.okcs.co.jp\/products\/onko-chishin002?utm_source=from_okcs_hp_selection&#038;utm_medium=from_okcs_hp_selection&#038;utm_campaign=from_okcs_hp_selection&#038;utm_id=from_okcs_hp_selection&#038;_gl=1*wm04ay*_gcl_au*MzM0MjkwOTgwLjE3NzY0MTI1MTU.<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28204 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Could you resend my booking confirmation email?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:55:28+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28204\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28204\" href=\"#collapse-1-28204\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Could you resend my booking confirmation email?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28204\" aria-labelledby=\"faq_1-28204\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you would like to have your booking confirmation email resent, please contact us directly by phone or email. Please note that we recommend using an email address other than a mobile carrier email when making your reservation.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28250 03-dining \"><span class=\"entry-title rich-snippet-hidden\">I want to eat Japanese cuisine<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:55:27+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28250\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28250\" href=\"#collapse-1-28250\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I want to eat Japanese cuisine<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28250\" aria-labelledby=\"faq_1-28250\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer Japanese cuisine for both dinner and breakfast.<br \/>\n\u2022 Dinner: We serve kaiseki cuisine that showcases the bounty of the Seto Inland Sea and the mountains. Committed to local production for local consumption, we cherish the aromas and seasonality that are essential to Japanese cuisine.<br \/>\n\u2022 Breakfast: We offer a gentle Japanese set meal made with carefully selected seasonal ingredients, featuring Ehime-grown rice cooked in a traditional clay pot.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28241 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Are there any rooms with a view of the runway?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:55:27+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28241\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28241\" href=\"#collapse-1-28241\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there any rooms with a view of the runway?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28241\" aria-labelledby=\"faq_1-28241\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Our hotel is located one hour by car from the airport, and we do not have rooms with a view of the runway.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28237 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Is crab served?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:55:05+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28237\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28237\" href=\"#collapse-1-28237\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is crab served?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28237\" aria-labelledby=\"faq_1-28237\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Depending on the season and the daily menu, crab may be served as part of the meal.<\/p>\n<p>However, we do not offer crab-centric courses or specialized crab kaiseki menus.<br \/>\nCrab is served as one of the individual dishes within our traditional kaiseki cuisine.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28222 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Could you tell me about alcohol service?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:55:04+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28222\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28222\" href=\"#collapse-1-28222\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Could you tell me about alcohol service?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28222\" aria-labelledby=\"faq_1-28222\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Our restaurant offers a wide selection of alcoholic beverages.<br \/>\nWe also offer pairings to complement your Dining experience.<br \/>\nIf you bring alcoholic beverages into the restaurant, a corkage fee will apply.<\/p>\n<p>Unfortunately, our hotel does not have a bar.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28210 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">About using the Manga Corner<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:55:04+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28210\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28210\" href=\"#collapse-1-28210\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">About using the Manga Corner<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28210\" aria-labelledby=\"faq_1-28210\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We sincerely apologize, but we do not have a Manga Corner at our property.<\/p>\n<p>Instead, you are welcome to enjoy our<br \/>\nArt Lounge, where you can relax in a quiet setting.<br \/>\nWe have a selection of books on architecture and art.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28200 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Do you offer a welcome drink?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:55:04+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28200\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28200\" href=\"#collapse-1-28200\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer a welcome drink?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28200\" aria-labelledby=\"faq_1-28200\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We provide a welcome drink upon check-in.<\/p>\n<p>We serve Ehime citrus juice and sparkling wine.<br \/>\nPlease relax and enjoy your welcome drink.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28183 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Can I bring a hot plate or gas stove?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:55:04+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28183\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28183\" href=\"#collapse-1-28183\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I bring a hot plate or gas stove?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28183\" aria-labelledby=\"faq_1-28183\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We sincerely apologize, but for safety reasons,<br \/>\nbringing in or using heating cooking appliances, including gas stoves and hot plates, is<br \/>\nnot permitted.<\/p>\n<p>We appreciate your understanding.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28194 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Do you offer services for seniors?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:54:42+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28194\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28194\" href=\"#collapse-1-28194\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer services for seniors?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28194\" aria-labelledby=\"faq_1-28194\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We do not offer age-specific services.<\/p>\n<p>However, if you have any health concerns or special requests regarding your stay,<br \/>\nplease feel free to contact us regardless of age.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28190 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Can the dinner menu be changed for consecutive nights?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:54:42+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28190\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28190\" href=\"#collapse-1-28190\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can the dinner menu be changed for consecutive nights?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28190\" aria-labelledby=\"faq_1-28190\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For consecutive stays, we will prepare your Dining with a different menu.<br \/>\nOur hotel has Japanese cuisine chefs only.<br \/>\nWe serve kaiseki cuisine for dinner and a Japanese set meal for breakfast.<br \/>\nWhile it will still be Japanese cuisine, from the second night onward we will vary the ingredients and menu.<\/p>\n<p>Unfortunately, we do not offer lunch.<br \/>\nOn the days between your consecutive nights, guests typically go sightseeing and either dine in the downtown area or bring something in.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28184 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Please tell me about consecutive-night stays.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:54:42+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28184\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28184\" href=\"#collapse-1-28184\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please tell me about consecutive-night stays.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28184\" aria-labelledby=\"faq_1-28184\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Subject to availability, you may continue your stay in the same room type,<br \/>\nor change things up and stay consecutive nights in a different room type.<br \/>\nWe will assist with moving your luggage.<\/p>\n<p>Our hotel has Japanese cuisine chefs only.<br \/>\nWe offer kaiseki for dinner and a Japanese set meal for breakfast.<br \/>\nFrom the second night onward, we will vary the ingredients and menu.<\/p>\n<p>Unfortunately, we do not offer lunch.<br \/>\nOn the day between nights of your stay, guests typically go sightseeing and dine in the downtown area, or bring something in.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28172 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Which hotels in Kyoto have guest rooms with washing machines?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:54:41+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28172\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28172\" href=\"#collapse-1-28172\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Which hotels in Kyoto have guest rooms with washing machines?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28172\" aria-labelledby=\"faq_1-28172\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not have any group properties in Kyoto.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28167 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you have a washing machine?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:54:41+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28167\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28167\" href=\"#collapse-1-28167\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have a washing machine?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28167\" aria-labelledby=\"faq_1-28167\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not offer a laundry service.<br \/>\nWe also do not have laundry facilities available for guests to use themselves.<br \/>\nAs we are located on a mountain, there are no coin laundries in the surrounding area.<\/p>\n<p>We sincerely apologize, but as we only have a domestic washing machine on site,<br \/>\nwe are unable to accept delicate items or garments that require special care.<\/p>\n<p>We can only accept items that can be washed at home as usual, such as T-shirts and casual wear.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28169 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Do you offer plans that include breakfast?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:54:08+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28169\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28169\" href=\"#collapse-1-28169\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer plans that include breakfast?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28169\" aria-labelledby=\"faq_1-28169\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Plans with breakfast are available.<br \/>\nPlease check the &#8220;<a href=\"https:\/\/booking.by-onko-chishin.com\/booking\/result?code=0197d371-d273-73d2-9af1-4e3b7f3283ae\">Reservations &#038; Rates<\/a>&#8221; page.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28162 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">Modifying or Canceling Reservations Paid by Credit Card Online<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:54:08+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28162\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28162\" href=\"#collapse-1-28162\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Modifying or Canceling Reservations Paid by Credit Card Online<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28162\" aria-labelledby=\"faq_1-28162\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Policies vary by booking site.<\/p>\n<p>Modifications<br \/>\nRegardless of whether you chose pay-on-site or prepaid credit card, the scope of modifications allowed for online bookings is limited.<br \/>\nAs this depends on the booking site, please contact the hotel directly for assistance.<\/p>\n<p>Cancellations<br \/>\nUpon cancellation, the booking system will notify the credit card company,<br \/>\nand the card payment will be automatically voided.<br \/>\nWhile the cancellation instruction is processed immediately, the timing of your refund depends on your credit card issuer.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28151 01-basic-information \"><span class=\"entry-title rich-snippet-hidden\">About Matsuyama Castle<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:54:08+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28151\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28151\" href=\"#collapse-1-28151\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">About Matsuyama Castle<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28151\" aria-labelledby=\"faq_1-28151\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Matsuyama Castle<br \/>\n\u25ce One of only 12 castles in Japan with an original Edo-period keep still standing<br \/>\nOne of only 12 castles nationwide with an original keep built in the Edo period, and selected as one of Japan\u2019s Top 100 Castles. Perched atop a small hill, the keep offers sweeping views over the city and the Seto Inland Sea. Construction was begun by Yoshiaki Kato. At the Matsuyama Castle Ninomaru Historic Garden, performances such as takigi noh\u2014beloved by the domain lord\u2014are held, and the garden draws visitors in every season.<\/p>\n<p>\u25ce Reach the summit by ropeway or lift<br \/>\nSet on a small hill, the keep commands panoramic views of the city and the Seto Inland Sea. From Iyotetsu\u2019s \u201cOkaido\u201d stop, it\u2019s a 5-minute walk plus a 3-minute ropeway ride, or a 6-minute lift ride. You can also enjoy Matsuyama\u2019s sights aboard the retro Botchan Train, a restored Meiji-era steam locomotive that runs through the city.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28150 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">Could you tell me about the invoice system?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:54:08+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28150\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28150\" href=\"#collapse-1-28150\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Could you tell me about the invoice system?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28150\" aria-labelledby=\"faq_1-28150\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you settle your bill directly at the hotel (cash\/credit card), we will issue an itemized receipt. If you would like a specific name on the receipt, please let us know at check-in.<br \/>\nIf you do not settle directly at the hotel (online card payment\/payment already made to a travel agency), we are unable to issue a receipt at the hotel. If you require a receipt, please contact your booking provider. If you settle any additional charges at the hotel, we can issue a receipt for that amount.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28145 01-basic-information \"><span class=\"entry-title rich-snippet-hidden\">Are there any spots at the hotel to view the sunrise or sunset?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:54:08+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28145\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28145\" href=\"#collapse-1-28145\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there any spots at the hotel to view the sunrise or sunset?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28145\" aria-labelledby=\"faq_1-28145\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There are no locations within the building to view the sunrise.<\/p>\n<p>The sunset can be viewed from certain guest rooms.<\/p>\n<p>You can also watch the sun set over the Seto Inland Sea from the outdoor Infinity Pool; if the weather is clear, the view is truly spectacular.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28140 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">Which credit cards can I use?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:53:45+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28140\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28140\" href=\"#collapse-1-28140\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Which credit cards can I use?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28140\" aria-labelledby=\"faq_1-28140\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The following credit cards are accepted:<br \/>\nVISA \/ MasterCard \/ JCB \/ AMEX \/ Diners \/ UnionPay \/ Discover<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28138 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">Do you have wheelchairs available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:53:45+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28138\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28138\" href=\"#collapse-1-28138\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have wheelchairs available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28138\" aria-labelledby=\"faq_1-28138\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We have one wheelchair available.<\/p>\n<p>You can move around the public spaces and to your guest room without using stairs.<\/p>\n<p>Please note that the bathrooms in the guest rooms are not equipped with accessibility features or barrier-free specifications.<br \/>\nThe bathtubs and washing areas do not have handrails or other accessibility equipment, so please be aware of this in advance.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28129 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">Can you arrange a taxi for me?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:53:45+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28129\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28129\" href=\"#collapse-1-28129\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can you arrange a taxi for me?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28129\" aria-labelledby=\"faq_1-28129\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We can arrange a taxi for you. Due to our location, it may take some time for the vehicle to arrive, so please let us know in advance.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28120 01-basic-information \"><span class=\"entry-title rich-snippet-hidden\">Which company operates the hotel?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:53:45+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28120\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28120\" href=\"#collapse-1-28120\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Which company operates the hotel?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28120\" aria-labelledby=\"faq_1-28120\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The operating company is Onko Chishin Co., Ltd.<br \/>\nPlease visit our website for more details.<br \/>\n<a href=\"https:\/\/by-onko-chishin.com\/\">https:\/\/by-onko-chishin.com\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28109 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Do you have a phone charger?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:53:44+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28109\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28109\" href=\"#collapse-1-28109\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have a phone charger?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28109\" aria-labelledby=\"faq_1-28109\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We can lend you a charging cable. Please ask at the front desk.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28135 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Room Requests (High Floor\/Adjacent Rooms\/Corner Rooms)<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:53:23+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28135\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28135\" href=\"#collapse-1-28135\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Room Requests (High Floor\/Adjacent Rooms\/Corner Rooms)<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28135\" aria-labelledby=\"faq_1-28135\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>As our hotel features one room per floor, there are no adjacent rooms.<\/p>\n<p>Among our 7 rooms across 5 types, only the Semi Open-Air Hot Spring Suite Forest View<br \/>\nhas 3 rooms of the same type.<br \/>\nThese are located on floors 1-3 of the annex building, but unfortunately we cannot accommodate floor requests.<br \/>\nFloor assignments are confirmed the day before or on the day of arrival.<\/p>\n<p>All other room types have only one room each, so their floors are predetermined.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28105 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">Can you issue a receipt?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:53:22+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28105\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28105\" href=\"#collapse-1-28105\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can you issue a receipt?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28105\" aria-labelledby=\"faq_1-28105\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you pay on-site, we will provide you with a receipt.<br \/>\nIf you would like the receipt made out to a specific name, please let us know on the day.<br \/>\n*If you paid in advance, please check with the place where you made your booking.<br \/>\n*As a rule, we cannot reissue receipts in the event of loss, etc.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28098 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Do you offer hair straightener rentals?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:53:22+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28098\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28098\" href=\"#collapse-1-28098\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer hair straightener rentals?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28098\" aria-labelledby=\"faq_1-28098\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Hair irons are available for loan in limited quantities. Please contact the reception for assistance.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28093 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you sell cigarettes?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:53:22+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28093\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28093\" href=\"#collapse-1-28093\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you sell cigarettes?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28093\" aria-labelledby=\"faq_1-28093\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not sell cigarettes.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28089 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Is in-room dining available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:53:22+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28089\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28089\" href=\"#collapse-1-28089\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is in-room dining available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28089\" aria-labelledby=\"faq_1-28089\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer plans that include in-room dining.<br \/>\nPlease note that this is limited to only one specific room type.<\/p>\n<p>To enjoy this service, please select THE AONAGI Suite<br \/>\nand choose the Premium Private Stay plan.<\/p>\n<p>We invite you to spend a special moment in the comfort of a more private space.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28086 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Is the property wheelchair accessible?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:52:59+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28086\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28086\" href=\"#collapse-1-28086\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is the property wheelchair accessible?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28086\" aria-labelledby=\"faq_1-28086\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not offer any accessible room types. Wheelchair access is available throughout the property.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28081 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">What is your cancellation policy?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:52:59+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28081\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28081\" href=\"#collapse-1-28081\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is your cancellation policy?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28081\" aria-labelledby=\"faq_1-28081\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Cancellation policies vary by booking site. Please check the site where you made your reservation.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28082 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Please tell us the opening date and background of the property.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:52:58+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28082\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28082\" href=\"#collapse-1-28082\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please tell us the opening date and background of the property.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28082\" aria-labelledby=\"faq_1-28082\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Designed by architect Tadao Ando, this building was renovated from a space that had been partially open to the public as an art museum and reborn as a small luxury hotel overlooking the Seto Inland Sea.<\/p>\n<p>In terms of awards, it received the \u201cInspired Design Hotel\u201d honor at the 2018 Boutique Hotel Awards, and was featured in the MICHELIN Guide Hiroshima\/Ehime 2018 Special Edition with the highest rating of Five Red Pavilions. It has also been listed as \u201c1 MICHELIN Key\u201d in MICHELIN Key 2024, among other prestigious international awards received each year.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28068 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Please tell me about the room service menu.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:52:58+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28068\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28068\" href=\"#collapse-1-28068\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please tell me about the room service menu.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28068\" aria-labelledby=\"faq_1-28068\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer a selection of alcoholic beverages, including champagne, white wine, and red wine, via room service.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28064 01-basic-information \"><span class=\"entry-title rich-snippet-hidden\">Can I request a brochure or other materials?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:52:58+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28064\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28064\" href=\"#collapse-1-28064\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I request a brochure or other materials?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28064\" aria-labelledby=\"faq_1-28064\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, we would be happy to send you a brochure.<br \/>\nPlease contact us via email with your request and your mailing address.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28074 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can I visit for a tour without staying overnight?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:52:35+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28074\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28074\" href=\"#collapse-1-28074\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I visit for a tour without staying overnight?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28074\" aria-labelledby=\"faq_1-28074\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Our hotel is an exclusive facility for registered guests only.<br \/>\nAs we value a private setting, we are unable to offer tours.<\/p>\n<p>Only our in-house spa treatments are available for day use without an overnight stay.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28061 05-check-in-check-out \"><span class=\"entry-title rich-snippet-hidden\">Is early check-in available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:52:35+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28061\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28061\" href=\"#collapse-1-28061\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is early check-in available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28061\" aria-labelledby=\"faq_1-28061\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>**Early Check-in**<br \/>\nUnfortunately, we do not accept early check-ins.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28058 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Is the large public bath barrier-free?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:52:35+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28058\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28058\" href=\"#collapse-1-28058\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is the large public bath barrier-free?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28058\" aria-labelledby=\"faq_1-28058\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not have a large public bath.<\/p>\n<p>For guests wishing to enjoy hot springs, please select<br \/>\nthe Semi Open-Air Hot Spring Suite Panorama View or the Semi Open-Air Hot Spring Suite Forest View.<\/p>\n<p>While the facility is wheelchair accessible, unfortunately our guest rooms are not barrier-free.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28049 05-check-in-check-out \"><span class=\"entry-title rich-snippet-hidden\">Can I use the pool before check-in or after check-out?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:52:35+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28049\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28049\" href=\"#collapse-1-28049\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I use the pool before check-in or after check-out?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28049\" aria-labelledby=\"faq_1-28049\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The pool has scheduled maintenance hours. Please contact us in advance if you wish to use it before check-in or after check-out.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28036 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Are there any recommended events at the hotel?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:52:35+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28036\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28036\" href=\"#collapse-1-28036\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there any recommended events at the hotel?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28036\" aria-labelledby=\"faq_1-28036\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>As a general rule, we do not host seasonal festivities or regular scheduled events at our hotel.<\/p>\n<p>With only seven guest rooms, we offer a quiet sanctuary where you can fully immerse yourself in the views of the Seto Inland Sea, art, hot springs, and dining at your own pace.<\/p>\n<p>While we may occasionally host special projects or events, these are held on an irregular basis.<br \/>\nInformation regarding past projects is available on our official website for your reference.<br \/>\n<a href=\"https:\/\/setouchi.by-onko-chishin.com\/news\/\">https:\/\/setouchi.by-onko-chishin.com\/news\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28029 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Is there a cold plunge pool?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:52:13+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28029\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28029\" href=\"#collapse-1-28029\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a cold plunge pool?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28029\" aria-labelledby=\"faq_1-28029\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not have a cold plunge pool available.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28027 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">How much is the hot spring tax?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:52:13+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28027\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28027\" href=\"#collapse-1-28027\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How much is the hot spring tax?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28027\" aria-labelledby=\"faq_1-28027\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>A hot spring tax of 150 JPY per adult (junior high school students and older) per night is required only for guest rooms with hot springs. No tax applies to children of elementary school age or younger.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28023 01-basic-information \"><span class=\"entry-title rich-snippet-hidden\">The phone is not connecting.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:52:13+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28023\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28023\" href=\"#collapse-1-28023\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The phone is not connecting.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28023\" aria-labelledby=\"faq_1-28023\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We apologize for keeping you waiting.<br \/>\nOur telephone service hours are typically from 10:00 AM to 7:00 PM.<br \/>\nEven during business hours, we may not have a phone operator available, which may result in difficulty connecting.<br \/>\nWe kindly ask that you try calling again after a short while, or contact us via email.<br \/>\nMain email address: setouchi@okcs.co.jp<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28022 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Do you provide shampoo and conditioner?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:52:13+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28022\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28022\" href=\"#collapse-1-28022\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you provide shampoo and conditioner?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28022\" aria-labelledby=\"faq_1-28022\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Shampoo, conditioner, body soap, body lotion, and skincare amenities are provided in your room.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28007 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">How should I count children when making a reservation?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:52:13+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28007\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28007\" href=\"#collapse-1-28007\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How should I count children when making a reservation?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28007\" aria-labelledby=\"faq_1-28007\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please enter only the number of adults for the number of guests. For children in elementary school or younger, please include their age and your preferences regarding additional dining and bedding in the details section. Please note that children can only stay in the &#8220;Semi Open-Air Hot Spring Suite Panorama View&#8221; room.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28041 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Do you offer accommodation plans for special occasions?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:51:49+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28041\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28041\" href=\"#collapse-1-28041\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer accommodation plans for special occasions?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28041\" aria-labelledby=\"faq_1-28041\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check the \u201c<a href=\"https:\/\/booking.by-onko-chishin.com\/booking\/result?code=0197d371-d273-73d2-9af1-4e3b7f3283ae\">Reservations &#038; Rates<\/a>\u201d page for plans currently on sale.<br \/>\nAnniversary options are also available\u2014please feel free to use them.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28035 01-basic-information \"><span class=\"entry-title rich-snippet-hidden\">Is there no operator?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:51:49+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28035\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28035\" href=\"#collapse-1-28035\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there no operator?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28035\" aria-labelledby=\"faq_1-28035\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We do not have a dedicated phone operator.<br \/>\nIf you call our main number, your call will be answered by our staff, not an automated voice system.<\/p>\n<p>Phone: 089-977-9500 (We may be unable to respond early in the morning or late at night.)<\/p>\n<p>Front desk staff are on site.<br \/>\nYour room has a phone that connects to the front desk.<br \/>\nIf you need anything during your stay, please let us know at any time.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-28002 01-basic-information \"><span class=\"entry-title rich-snippet-hidden\">Please provide your fax number.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:51:49+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-28002\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-28002\" href=\"#collapse-1-28002\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please provide your fax number.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-28002\" aria-labelledby=\"faq_1-28002\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Our fax number is 089-907-9970.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27999 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">This isn\u2019t a spa-included accommodation plan\u2014can I still use the spa?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:51:49+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27999\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27999\" href=\"#collapse-1-27999\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">This isn\u2019t a spa-included accommodation plan\u2014can I still use the spa?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27999\" aria-labelledby=\"faq_1-27999\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Guests not on a spa-included plan may also use the spa. Please contact the property for availability.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27993 01-basic-information \"><span class=\"entry-title rich-snippet-hidden\">Year-End and New Year<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:51:49+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27993\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27993\" href=\"#collapse-1-27993\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Year-End and New Year<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27993\" aria-labelledby=\"faq_1-27993\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There are no special events during the year-end and New Year period.<br \/>\nDining features special menus for both dinner and breakfast.<\/p>\n<p>With only 7 guest rooms, our intimate retreat offers a tranquil escape from the bustle,<br \/>\nwhere you can welcome the year&#8217;s end and New Year in peaceful serenity.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27988 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">[Spa] Can children use the facilities?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:51:29+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27988\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27988\" href=\"#collapse-1-27988\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">[Spa] Can children use the facilities?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27988\" aria-labelledby=\"faq_1-27988\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We do not offer a children\u2019s menu.<br \/>\nGuests in junior high school and older can be accommodated with the same menu as adults.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27983 01-basic-information \"><span class=\"entry-title rich-snippet-hidden\">Tell me about yoga.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:51:29+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27983\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27983\" href=\"#collapse-1-27983\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Tell me about yoga.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27983\" aria-labelledby=\"faq_1-27983\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yoga mats can be loaned to your room. Please let us know if you would like one.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27975 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">What facilities and services are available to non-guests?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:51:29+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27975\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27975\" href=\"#collapse-1-27975\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What facilities and services are available to non-guests?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27975\" aria-labelledby=\"faq_1-27975\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Non-guests may also use the SPA. For availability and reservations, please contact us directly via the spa page.<br \/>\n<a href=\"https:\/\/setouchi.by-onko-chishin.com\/spa\/\">https:\/\/setouchi.by-onko-chishin.com\/spa\/<\/a><\/p>\n<p>Please note that all other on-site facilities are available to guests only.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27978 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can I change my room type after booking?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:51:28+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27978\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27978\" href=\"#collapse-1-27978\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I change my room type after booking?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27978\" aria-labelledby=\"faq_1-27978\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If there is availability on your dates, you can change your room type. Please contact us directly by phone or email. Depending on the situation, you may need to pay the difference.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27965 05-check-in-check-out \"><span class=\"entry-title rich-snippet-hidden\">Can I store my luggage before check-in or after check-out?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:51:28+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27965\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27965\" href=\"#collapse-1-27965\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I store my luggage before check-in or after check-out?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27965\" aria-labelledby=\"faq_1-27965\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Luggage storage is available from the day of your stay. After check-out, we can store your luggage until your departure that day.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27957 01-basic-information \"><span class=\"entry-title rich-snippet-hidden\">Could you tell me about nearby sightseeing spots?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:51:07+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27957\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27957\" href=\"#collapse-1-27957\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Could you tell me about nearby sightseeing spots?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27957\" aria-labelledby=\"faq_1-27957\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There are recommended spots nearby for sightseeing and outings.<br \/>\nFor details, please see the &#8220;Nearby Attractions&#8221; page on our official website.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27960 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">When paying on-site, when is payment due?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:51:06+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27960\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27960\" href=\"#collapse-1-27960\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">When paying on-site, when is payment due?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27960\" aria-labelledby=\"faq_1-27960\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Accommodation charges are payable at check-out. If you have a preferred time for settlement, please consult the reception in advance or on the day.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27953 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">How do I get between the nearest airport and the hotel?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:51:06+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27953\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27953\" href=\"#collapse-1-27953\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I get between the nearest airport and the hotel?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27953\" aria-labelledby=\"faq_1-27953\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>It is about a 50-minute drive (30 km) from Matsuyama Airport.<br \/>\nWe can also arrange a taxi at a preferred rate for hotel guests. (\u00a54,500 one way \/ reservation required at least 3 days in advance)<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27952 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Please specify the bed size.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:51:06+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27952\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27952\" href=\"#collapse-1-27952\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please specify the bed size.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27952\" aria-labelledby=\"faq_1-27952\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Beds are 120 cm wide (140 cm only in the \u201cTHE AONAGI Suite\u201d) and come with Sealy mattresses.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27938 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">How many guest rooms are there?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:51:06+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27938\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27938\" href=\"#collapse-1-27938\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How many guest rooms are there?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27938\" aria-labelledby=\"faq_1-27938\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer 7 all-suite guest rooms.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27945 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Are there age restrictions for pool use?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:50:42+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27945\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27945\" href=\"#collapse-1-27945\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there age restrictions for pool use?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27945\" aria-labelledby=\"faq_1-27945\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For both the Private Pool and Infinity Pool,<br \/>\nchildren in diapers are not permitted for hygiene reasons.<br \/>\nSwim diapers are also prohibited.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27933 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can minors stay without an adult?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:50:42+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27933\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27933\" href=\"#collapse-1-27933\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can minors stay without an adult?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27933\" aria-labelledby=\"faq_1-27933\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We regret that we cannot accommodate minors without adult supervision.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27930 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Are there elevators or escalators?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:50:42+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27930\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27930\" href=\"#collapse-1-27930\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there elevators or escalators?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27930\" aria-labelledby=\"faq_1-27930\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Elevators are available<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27925 05-check-in-check-out \"><span class=\"entry-title rich-snippet-hidden\">Is late check-out available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:50:42+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27925\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27925\" href=\"#collapse-1-27925\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is late check-out available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27925\" aria-labelledby=\"faq_1-27925\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Late check-out until 12:00 is available for \u00a511,000. Please contact us in advance by phone or email. Please note this may not be available on certain dates.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27921 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">Are there EV charging stations available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:50:42+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27921\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27921\" href=\"#collapse-1-27921\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there EV charging stations available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27921\" aria-labelledby=\"faq_1-27921\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We have two electric vehicle (EV) chargers in our parking area. Please contact us in advance for seamless assistance.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27916 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Are there drinks available in the guest room refrigerator?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:50:19+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27916\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27916\" href=\"#collapse-1-27916\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there drinks available in the guest room refrigerator?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27916\" aria-labelledby=\"faq_1-27916\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The guest room refrigerators are stocked with beverages.<br \/>\nWater, tea (persimmon leaf tea), citrus juice, carbonated drinks, and beer.<\/p>\n<p>Contents may vary depending on the season.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27912 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">I would like to change my membership registration information (email address and password).<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:50:19+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27912\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27912\" href=\"#collapse-1-27912\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I would like to change my membership registration information (email address and password).<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27912\" aria-labelledby=\"faq_1-27912\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please do so via &#8220;Edit Member Information&#8221; within your Member My Page.<br \/>\n<a href=\"https:\/\/membership.by-onko-chishin.com\/auth\/login\/\">https:\/\/membership.by-onko-chishin.com\/auth\/login\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27902 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Do you have any photos of the bath?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:50:19+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27902\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27902\" href=\"#collapse-1-27902\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have any photos of the bath?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27902\" aria-labelledby=\"faq_1-27902\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Photos of the in-room bath are available on the official website\u2019s \u201cGuest Rooms\u201d page.<br \/>\nEach room\u2019s floor plan also shows the bathroom location and type, so please use it as a reference.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27898 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you have private baths?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:50:19+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27898\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27898\" href=\"#collapse-1-27898\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have private baths?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27898\" aria-labelledby=\"faq_1-27898\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not have private baths or family baths.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27895 01-basic-information \"><span class=\"entry-title rich-snippet-hidden\">Could you provide information regarding closing dates and current operating status?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:50:19+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27895\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27895\" href=\"#collapse-1-27895\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Could you provide information regarding closing dates and current operating status?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27895\" aria-labelledby=\"faq_1-27895\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Information regarding closing dates and the latest operating status is available under &#8220;News.&#8221;<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27890 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Can I add meals?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:49:56+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27890\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27890\" href=\"#collapse-1-27890\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I add meals?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27890\" aria-labelledby=\"faq_1-27890\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You may add dinner and breakfast. Please let us know at least 3 days before your reservation date.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27886 03-dining \"><span class=\"entry-title rich-snippet-hidden\">About how much should I budget for dinner?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:49:56+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27886\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27886\" href=\"#collapse-1-27886\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">About how much should I budget for dinner?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27886\" aria-labelledby=\"faq_1-27886\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Dinner fee: \u00a520,350 per person<br \/>\nDrinks are charged separately from Dining. To complement our seasonal cuisine, we offer a wide selection, including local sake and wine, as well as beer and non-alcoholic options.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27883 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Are there private dining rooms in the hotel restaurant?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:49:56+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27883\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27883\" href=\"#collapse-1-27883\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there private dining rooms in the hotel restaurant?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27883\" aria-labelledby=\"faq_1-27883\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The restaurant does not have private rooms.<br \/>\n Counter and table seating are available.<\/p>\n<p>For guests requesting a private space,<br \/>\n please select the Semi-Open Air Hot Spring Suite Panorama View room type<br \/>\n and book the Premium Private Stay (Private Dining) plan.<br \/>\n We will provide your Dining in the Art Lounge, which will be reserved exclusively for your breakfast and dinner.<\/p>\n<p> This allows you to relax in a more private setting.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27879 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can I change my plan after booking?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:49:56+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27879\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27879\" href=\"#collapse-1-27879\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I change my plan after booking?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27879\" aria-labelledby=\"faq_1-27879\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please modify or cancel your reservation through the original booking channel. If you have any questions, please contact us by phone or email.<br \/>\n*Changes to rooms or the number of guests are subject to availability.<br \/>\n*Price differences may apply depending on the changes made.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27878 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Is there a florist on-site?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:49:56+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27878\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27878\" href=\"#collapse-1-27878\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a florist on-site?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27878\" aria-labelledby=\"faq_1-27878\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There is no florist at the hotel.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27871 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">Please let us know the breakfast price.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:49:35+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27871\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27871\" href=\"#collapse-1-27871\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please let us know the breakfast price.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27871\" aria-labelledby=\"faq_1-27871\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Breakfast can be added for \u00a54,400 per person.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27866 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">How is housekeeping handled for consecutive stays?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:49:35+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27866\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27866\" href=\"#collapse-1-27866\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How is housekeeping handled for consecutive stays?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27866\" aria-labelledby=\"faq_1-27866\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Guest room cleaning is available at a time that suits you, such as while you\u2019re out or exploring the property.<br \/>\nService hours: 10:00\u201314:00<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27863 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Could you tell me about the all-inclusive options?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:49:35+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27863\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27863\" href=\"#collapse-1-27863\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Could you tell me about the all-inclusive options?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27863\" aria-labelledby=\"faq_1-27863\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Our hotel is not an all-inclusive establishment.<\/p>\n<p>Accommodation rates include the Dining and services specified in your reservation plan; however, additional charges apply for beverages, spa treatments, and private pool usage.<\/p>\n<p>Please feel free to contact us if you have any questions regarding your reservation details.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27851 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Please tell me about breakfast.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:49:35+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27851\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27851\" href=\"#collapse-1-27851\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please tell me about breakfast.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27851\" aria-labelledby=\"faq_1-27851\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Breakfast is a Japanese set meal made with local ingredients.<br \/>\nHours: Every 15 minutes from 8:00 to 9:30<br \/>\nPrice: \u00a54,400 per person<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27848 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Could I see some photos of the rooms?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:49:35+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27848\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27848\" href=\"#collapse-1-27848\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Could I see some photos of the rooms?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27848\" aria-labelledby=\"faq_1-27848\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Photos of our guest rooms are available on the &#8220;Guest Rooms&#8221; page of our official website.<br \/>\nFloor plans for each room are also provided.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27842 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">There is an issue with in-room amenities (the refrigerator isn\u2019t cooling, the lights won\u2019t turn on, there\u2019s no hot water, etc.).<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:49:12+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27842\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27842\" href=\"#collapse-1-27842\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">There is an issue with in-room amenities (the refrigerator isn\u2019t cooling, the lights won\u2019t turn on, there\u2019s no hot water, etc.).<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27842\" aria-labelledby=\"faq_1-27842\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We apologize for any inconvenience.<br \/>\nIf there are any issues with guest room amenities, please contact reception.<br \/>\nFront desk is available 24 hours at extension &#8220;9&#8221;.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27841 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Is there a fitness gym?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:49:12+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27841\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27841\" href=\"#collapse-1-27841\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a fitness gym?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27841\" aria-labelledby=\"faq_1-27841\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not have a fitness gym.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27838 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Do you have extra beds?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:49:12+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27838\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27838\" href=\"#collapse-1-27838\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have extra beds?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27838\" aria-labelledby=\"faq_1-27838\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For rooms with 3 or more guests, we will provide additional beds.<br \/>\nThe type of extra bed varies depending on the room type.<\/p>\n<p>Additional beds beyond the number of permanent beds will be provided as follows:<br \/>\nTHE AONAGI Suite: 3 guests: 1 sofa bed; 4 guests: 2 sofa beds<br \/>\n4-Bed Suite: 5 guests: 1 sofa bed<br \/>\nSemi-Open-Air Hot Spring Suite: 3 guests: 1 extra bed; 4 guests: 1 sofa bed<br \/>\nGarden Suite: 3 guests: 1 extra bed<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27832 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Are towels available at the pool?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:49:12+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27832\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27832\" href=\"#collapse-1-27832\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are towels available at the pool?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27832\" aria-labelledby=\"faq_1-27832\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Towels, swimwear, and amenities are provided in the locker rooms.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27829 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Can I use the pool for a day visit?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:49:12+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27829\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27829\" href=\"#collapse-1-27829\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I use the pool for a day visit?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27829\" aria-labelledby=\"faq_1-27829\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not offer day visits or day use.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27822 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Can I move around the property in the in-room wear (yukata) or slippers?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:48:50+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27822\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27822\" href=\"#collapse-1-27822\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I move around the property in the in-room wear (yukata) or slippers?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27822\" aria-labelledby=\"faq_1-27822\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Robes are for in-room use only. Slippers for use within the property are provided for each guest in your room.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27819 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Are swim rings available at the pool?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:48:50+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27819\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27819\" href=\"#collapse-1-27819\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are swim rings available at the pool?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27819\" aria-labelledby=\"faq_1-27819\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We do not provide swim rings, so please bring your own. As the Private Pool is for exclusive use, there are no restrictions on using swim rings. When using them in the Infinity Pool, we kindly ask for your consideration toward other guests.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27814 05-check-in-check-out \"><span class=\"entry-title rich-snippet-hidden\">What are the pool&#8217;s operating hours?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:48:50+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27814\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27814\" href=\"#collapse-1-27814\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the pool&#8217;s operating hours?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27814\" aria-labelledby=\"faq_1-27814\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Pool operating hours are as follows.<br \/>\n\u2022 Infinity Pool: Open during summer season, swimming hours are from early morning until sunset.<br \/>\n2026 swimming period:<br \/>\nJuly 1\u2013September 13 (06:00 until sunset)<br \/>\n\u2022 Private Pool &#038; Sauna: Heated pool available year-round for private use.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27807 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">I would like to confirm my reservation.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:48:50+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27807\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27807\" href=\"#collapse-1-27807\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I would like to confirm my reservation.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27807\" aria-labelledby=\"faq_1-27807\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can confirm your reservation details from the automated email sent when your booking was confirmed. To modify or cancel your reservation, please proceed through the platform where you made your booking. If you have any questions, please contact us by phone or email.<br \/>\n*Room and guest number changes may not be available depending on room availability.<br \/>\n*Price differences may apply based on the changes made.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27806 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can I use a Furusato Nozei accommodation voucher?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:48:50+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27806\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27806\" href=\"#collapse-1-27806\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I use a Furusato Nozei accommodation voucher?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27806\" aria-labelledby=\"faq_1-27806\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Gift certificates issued by our company and select Furusato Nozei (Hometown Tax) vouchers are accepted. Reservations can be made via our official website or by phone.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27802 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">What are the views from the rooms like?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:48:30+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27802\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27802\" href=\"#collapse-1-27802\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the views from the rooms like?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27802\" aria-labelledby=\"faq_1-27802\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The view from your room depends on the specific room type.<br \/>\n\u2022 THE AONAGI Suite: Enjoy a breathtaking panoramic view of the Setouchi islands.<br \/>\n\u2022 Semi-Open-Air Hot Spring Suite: Rooms on the 1st, 2nd, and 3rd floors offer forest views, while the 4th floor features a panoramic view.<br \/>\n\u2022 Garden Suite: Features a wood balcony where vibrant greenery fills the view from your window.<br \/>\n\u2022 4-Bed Suite: Floor-to-ceiling windows offer stunning views of the Setouchi landscape and the sunset.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27799 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Can you accommodate food allergies?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:48:30+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27799\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27799\" href=\"#collapse-1-27799\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can you accommodate food allergies?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27799\" aria-labelledby=\"faq_1-27799\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We will accommodate to the best of our ability. Please inform us at the time of booking.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27794 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Is the pool outdoors?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:48:29+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27794\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27794\" href=\"#collapse-1-27794\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is the pool outdoors?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27794\" aria-labelledby=\"faq_1-27794\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer an indoor heated pool open year-round and an outdoor pool open during the summer season.<br \/>\n\u25a0 Private Pool (Reservation required)<br \/>\nReservations: Reception<br \/>\nHours: 6:00 AM \u2013 11:00 PM (Last entry 10:00 PM)<\/p>\n<p>\u25a0 Infinity Pool (No reservation required)<br \/>\nHours: 6:00 AM \u2013 Sunset<br \/>\n2026 Swimming Season:<br \/>\nJuly 1 \u2013 September 13 (6:00 AM to Sunset)<br \/>\nThe pool area remains open for sightseeing and photography during the winter.<\/p>\n<p>\u3010Important Notes\u3011<br \/>\nFor public health reasons, children who are not yet toilet-trained are not permitted to use the pools or Jacuzzis.<br \/>\nThis policy applies even if the child is wearing swim diapers or swim pants.<br \/>\nChildren who are toilet-trained and guests under the age of 18 must be supervised by a guardian at all times.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27783 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Best Rate Guarantee<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:48:29+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27783\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27783\" href=\"#collapse-1-27783\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Best Rate Guarantee<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27783\" aria-labelledby=\"faq_1-27783\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>&#8220;This applies when the rate offered by another company for an identical plan is lower than the rate quoted on the hotel&#8217;s official website or by phone. However, the selling price before deduction of third-party exclusive points, etc. is applicable.<\/p>\n<p>\u3010Example \u2460\u3011<br \/>\nOfficial website rate: \u00a5100,000<br \/>\nThird-party site: \u00a5110,000 sold at 15% OFF (\u00a593,500) during a time sale, etc.<br \/>\n\u25b6\ufe0e\u00a593,500 becomes the best rate<\/p>\n<p>\u3010Example \u2461\u3011<br \/>\nOfficial website rate: \u00a5100,000<br \/>\nThird-party site: \u00a5110,000 becomes \u00a590,000 when using your points<br \/>\n\u25b6\ufe0e\u00a5100,000 becomes the best rate<br \/>\n&#8220;<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27780 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">I would like to inquire about wedding and reception venues.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:48:29+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27780\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27780\" href=\"#collapse-1-27780\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I would like to inquire about wedding and reception venues.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27780\" aria-labelledby=\"faq_1-27780\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For more details regarding weddings, please contact our partner planning team.<br \/>\n<a href=\"https:\/\/setouchiwedding.com\/\">https:\/\/setouchiwedding.com\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27775 03-dining \"><span class=\"entry-title rich-snippet-hidden\">I would like to request a menu change for certain foods I dislike.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:48:08+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27775\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27775\" href=\"#collapse-1-27775\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I would like to request a menu change for certain foods I dislike.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27775\" aria-labelledby=\"faq_1-27775\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We will do our best to accommodate requests regarding dietary preferences. Please let us know when making your reservation.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27769 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Do you have accommodation plans suitable for proposals?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:48:08+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27769\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27769\" href=\"#collapse-1-27769\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have accommodation plans suitable for proposals?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27769\" aria-labelledby=\"faq_1-27769\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check the &#8220;<a href=\"https:\/\/booking.by-onko-chishin.com\/booking\/result?code=0197d371-d273-73d2-9af1-4e3b7f3283ae\">Reservations &#038; Rates<\/a>&#8221; page for available plans.<br \/>\nWe also accept special requests.<br \/>\nAnniversary options are available, perfect for proposals.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27770 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Can I bring my own food and drinks?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:48:07+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27770\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27770\" href=\"#collapse-1-27770\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I bring my own food and drinks?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27770\" aria-labelledby=\"faq_1-27770\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You are welcome to bring your own food and drinks without restriction.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27760 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">What is the maximum occupancy for the guest rooms?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:48:07+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27760\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27760\" href=\"#collapse-1-27760\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the maximum occupancy for the guest rooms?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27760\" aria-labelledby=\"faq_1-27760\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The maximum occupancy for each guest room is as follows:<br \/>\n\u2022 THE AONAGI Suite: Up to 4 guests<br \/>\n\u2022 Semi Open-Air Hot Spring Suite: Up to 4 guests<br \/>\n\u2022 Garden Suite: Up to 3 guests<br \/>\n\u2022 4 Bed Suite: Up to 5 guests<br \/>\nAll 7 rooms are suite-style accommodations.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27758 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you offer laundry service or coin-operated laundry?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:48:07+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27758\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27758\" href=\"#collapse-1-27758\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer laundry service or coin-operated laundry?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27758\" aria-labelledby=\"faq_1-27758\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not offer laundry facilities or laundry service.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27752 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">What payment methods are available for accommodation?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:47:46+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27752\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27752\" href=\"#collapse-1-27752\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What payment methods are available for accommodation?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27752\" aria-labelledby=\"faq_1-27752\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We accept cash and credit cards.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27746 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Can I bring visitors to my room?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:47:46+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27746\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27746\" href=\"#collapse-1-27746\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I bring visitors to my room?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27746\" aria-labelledby=\"faq_1-27746\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For security reasons, guests who are not registered to stay are not permitted to enter guest rooms. Please use the reception lounge for visits.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27743 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">What accommodation plans are available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:47:46+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27743\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27743\" href=\"#collapse-1-27743\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What accommodation plans are available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27743\" aria-labelledby=\"faq_1-27743\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check the &#8220;<a href=\"https:\/\/booking.by-onko-chishin.com\/booking\/result?code=0197d371-d273-73d2-9af1-4e3b7f3283ae\">Reservations &#038; Rates<\/a>&#8221; page for available plans.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27739 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">What types of rooms are available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:47:46+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27739\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27739\" href=\"#collapse-1-27739\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What types of rooms are available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27739\" aria-labelledby=\"faq_1-27739\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer 7 all-suite guest rooms in 4 types: THE AONAGI Suite, Semi Open-Air Hot Spring Suite, Garden Suite, and 4-Bed Suite. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27738 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Is there a restaurant on-site?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:47:46+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27738\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27738\" href=\"#collapse-1-27738\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a restaurant on-site?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27738\" aria-labelledby=\"faq_1-27738\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We have a restaurant available for our guests.<br \/>\nWhile we do not accept restaurant-only reservations for non-guests, you may accompany a guest who is staying with us. Please contact us in advance.<\/p>\n<p>Please note there are no dining establishments within walking distance of the hotel.<br \/>\nDogo Onsen area is 20 minutes by car, and Matsuyama city center is 30 minutes by car.<br \/>\nPlease contact our staff for inquiries.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27731 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Do you provide pajamas?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:47:25+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27731\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27731\" href=\"#collapse-1-27731\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you provide pajamas?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27731\" aria-labelledby=\"faq_1-27731\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Two-piece loungewear and bathrobes are provided in every room.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27727 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Is the restaurant available to non-guests?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:47:25+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27727\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27727\" href=\"#collapse-1-27727\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is the restaurant available to non-guests?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27727\" aria-labelledby=\"faq_1-27727\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The restaurant is not available to non-guests alone; however, they may join guests staying at the hotel. Please consult with us in advance.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27724 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Are there any restaurants in the hotel open for lunch?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:47:25+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27724\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27724\" href=\"#collapse-1-27724\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there any restaurants in the hotel open for lunch?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27724\" aria-labelledby=\"faq_1-27724\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not offer lunch. We recommend dining in the city or bringing your own.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27721 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Are there televisions available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:47:25+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27721\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27721\" href=\"#collapse-1-27721\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there televisions available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27721\" aria-labelledby=\"faq_1-27721\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Small portable TVs are provided in the guest rooms. Large TVs are also available for loan upon request (subject to availability); please feel free to ask.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27714 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Is there a hot spring bath?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:47:25+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27714\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27714\" href=\"#collapse-1-27714\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a hot spring bath?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27714\" aria-labelledby=\"faq_1-27714\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We do not have a communal bath. Some guest rooms feature hot spring baths (heated, diluted, and circulated).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27720 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Are the pool and hot spring reservation-based?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:47:03+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27720\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27720\" href=\"#collapse-1-27720\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are the pool and hot spring reservation-based?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27720\" aria-labelledby=\"faq_1-27720\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer a year-round indoor heated pool and a seasonal outdoor pool.<br \/>\n\u25a0 Private Pool (exclusive private use \/ reservation required)<br \/>\nReservations: Reception<br \/>\nHours: 6:00\u201323:00 (last entry 22:00)<\/p>\n<p>\u25a0 Infinity Pool (no reservation required)<br \/>\nHours: 6:00 AM\u2013sunset<br \/>\n2026 swimming season:<br \/>\nJuly 1\u2013September 13 (6:00 AM\u2013sunset)<br \/>\nEven in winter, you are welcome to enjoy viewing and taking photos.<\/p>\n<p>[Important Notes]<br \/>\nFor public health reasons, children who are not toilet trained are not permitted to use the pool or jacuzzi.<br \/>\nThis applies even if wearing swim diapers or diaper-style swim pants.<br \/>\nToilet-trained children and guests under 18 may use the facilities under the supervision of a parent or guardian.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27706 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Lounge Information<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:47:03+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27706\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27706\" href=\"#collapse-1-27706\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Lounge Information<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27706\" aria-labelledby=\"faq_1-27706\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer an art lounge exclusively for overnight guests.<br \/>\nWe have a curated selection of books, primarily focused on architecture and art.<br \/>\nComplimentary beverages are available, so please enjoy at your leisure.<\/p>\n<p>Please refer to the Art Lounge section under Facilities Information.<br \/>\n<a href=\"https:\/\/setouchi.by-onko-chishin.com\/facilities\/\">https:\/\/setouchi.by-onko-chishin.com\/facilities\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27703 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">I want to cancel my reservation<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:47:03+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27703\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27703\" href=\"#collapse-1-27703\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I want to cancel my reservation<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27703\" aria-labelledby=\"faq_1-27703\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please modify or cancel your reservation through the original booking channel. If you have any questions, please contact us by phone or email.<br \/>\nCancellation fees may vary depending on the plan and booking method. Please be sure to check the plan details.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27597 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">About Guest Room Pools<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:47:03+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27597\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27597\" href=\"#collapse-1-27597\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">About Guest Room Pools<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27597\" aria-labelledby=\"faq_1-27597\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There are no pools within the guest rooms.<\/p>\n<p>The following pool facilities are available:<br \/>\n\u2022 Infinity Pool: An iconic 30m outdoor pool where the water&#8217;s edge meets the Seto Inland Sea<br \/>\n\u2022 Private Pool &#038; Sauna: An indoor heated pool with hot spring jacuzzi and sauna overlooking the garden<\/p>\n<p>*The outdoor pool is typically open for swimming from early July to early September. The indoor pool is available for private use year-round.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27694 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">What items are available for loan?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:47:02+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27694\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27694\" href=\"#collapse-1-27694\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What items are available for loan?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27694\" aria-labelledby=\"faq_1-27694\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>List of Rental Items<\/p>\n<p>Wine glasses<br \/>\nTableware<br \/>\nCutlery<br \/>\nNail clippers<br \/>\nSewing kit<br \/>\nSmartphone charger<br \/>\nIce bucket<br \/>\nIron<br \/>\nPlaying cards<br \/>\nIroning board<br \/>\nHumidifier<br \/>\nDVD player<br \/>\nHot water bottle<br \/>\nIce pack \/ Water pillow<br \/>\nProjector<br \/>\nBlanket<br \/>\nMakeup remover<br \/>\nContact lens care<br \/>\n(Solution and case)<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27690 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Is room service available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:46:41+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27690\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27690\" href=\"#collapse-1-27690\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is room service available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27690\" aria-labelledby=\"faq_1-27690\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer a selection of alcoholic beverages via room service, including beer, champagne, white wine, and red wine. No Dining is available.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27689 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">How do I get to the hotel from the station?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:46:41+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27689\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27689\" href=\"#collapse-1-27689\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I get to the hotel from the station?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27689\" aria-labelledby=\"faq_1-27689\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>It is approximately 35 minutes (18 km) by car from JR Matsuyama Station.<br \/>\n Please take Prefectural Road 20 and follow the signs for Elleair Golf Club Matsuyama.<br \/>\n We can also arrange a taxi at a special rate for hotel guests. (\u00a53,500 one way \/ Reservation required 3 days in advance)<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27684 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">How do I handle reservations made through travel agencies or other OTAs?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:46:41+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27684\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27684\" href=\"#collapse-1-27684\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I handle reservations made through travel agencies or other OTAs?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27684\" aria-labelledby=\"faq_1-27684\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For changes or cancellations to reservations made via booking sites or travel agencies other than our official website, please complete the procedure through the provider you booked with.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27683 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Is the in-room bath a hot spring?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:46:41+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27683\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27683\" href=\"#collapse-1-27683\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is the in-room bath a hot spring?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27683\" aria-labelledby=\"faq_1-27683\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The baths in the four Semi-Open-Air Hot Spring Suites are fed by natural hot spring water.<br \/>\nThe baths in THE AONAGI Suite, 4 Bed Suite, and Garden Suite are heated water baths, and there is no large communal bath on the premises.<\/p>\n<p>Hot Spring Quality: Simple weak radioactive cold mineral spring<br \/>\nHot Spring Benefits: Chronic muscle or joint pain or stiffness (rheumatoid arthritis, osteoarthritis, lower back pain, neuralgia, frozen shoulder, chronic stage of bruises and sprains, etc.), muscle stiffness from motor paralysis, sensitivity to cold, peripheral circulation disorders, decreased gastrointestinal function (stomach heaviness, intestinal gas, etc.), mild hypertension, impaired glucose tolerance (diabetes), mild hypercholesterolemia, mild asthma or emphysema, pain, autonomic nervous system instability, stress-related symptoms (sleep disorders, depression, etc.), post-illness recovery, fatigue recovery, health promotion, hyperuricemia (gout), rheumatoid arthritis, ankylosing spondylitis, etc.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27677 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Can I use the hot spring and public bath for a day visit?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:46:41+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27677\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27677\" href=\"#collapse-1-27677\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I use the hot spring and public bath for a day visit?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27677\" aria-labelledby=\"faq_1-27677\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not offer day visits or day use.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27675 05-check-in-check-out \"><span class=\"entry-title rich-snippet-hidden\">Can I request early check-in or late check-in\/out?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:46:20+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27675\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27675\" href=\"#collapse-1-27675\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I request early check-in or late check-in\/out?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27675\" aria-labelledby=\"faq_1-27675\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>\u25a0Early Check-in<br \/>\nUnfortunately, we are unable to accommodate early check-in requests.<\/p>\n<p>\u25a0Late Check-out<br \/>\nIf you wish to extend your check-out time, we can accommodate this until 12:00 PM for \u00a511,000. Please contact us in advance by phone or email. Please note that availability may vary depending on the date.<br \/>\nExtended stays may be available depending on reservation status, however dinner service may not be available.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27670 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Is there a dress code?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:46:20+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27670\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27670\" href=\"#collapse-1-27670\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a dress code?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27670\" aria-labelledby=\"faq_1-27670\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There is no formal dress code for the restaurant; casual attire is welcome. We kindly ask that you refrain from wearing excessive perfume.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27669 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Could you tell me what member benefits are included?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:46:20+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27669\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27669\" href=\"#collapse-1-27669\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Could you tell me what member benefits are included?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27669\" aria-labelledby=\"faq_1-27669\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please visit our website for details on the membership program.<br \/>\n<a href=\"https:\/\/by-onko-chishin.com\/destination-club\">https:\/\/by-onko-chishin.com\/destination-club<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27561 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can I stay solo?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:46:20+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27561\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27561\" href=\"#collapse-1-27561\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I stay solo?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27561\" aria-labelledby=\"faq_1-27561\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Stays are available from 1 guest. However, depending on the date, we may not be able to accommodate your request.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27656 03-dining \"><span class=\"entry-title rich-snippet-hidden\">What are the restaurant menus?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:46:19+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27656\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27656\" href=\"#collapse-1-27656\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the restaurant menus?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27656\" aria-labelledby=\"faq_1-27656\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For dinner, we offer kaiseki cuisine that showcases Setouchi seafood and the blessings of the mountains.<br \/>\nIngredients vary by season, so please feel free to contact us.<\/p>\n<p>Sample dinner menu:<br \/>\n\u2022 Assorted appetizers<br \/>\n\u2022 Seasonal sashimi of fresh fish<br \/>\n\u2022 Pan-seared splendid alfonsino<br \/>\n\u2022 Live wild spiny lobster (served as sashimi or grilled)<br \/>\n\u2022 Ehime wagyu steak<br \/>\n\u2022 Sea bream rice<\/p>\n<p>For breakfast, we serve a gentle Japanese set meal made with carefully selected seasonal ingredients, featuring Ehime-grown rice cooked in a traditional clay pot.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27658 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Do you offer day-use plans?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:45:58+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27658\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27658\" href=\"#collapse-1-27658\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer day-use plans?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27658\" aria-labelledby=\"faq_1-27658\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not offer day-use plans.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27649 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Where is the smoking area?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:45:57+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27649\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27649\" href=\"#collapse-1-27649\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where is the smoking area?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27649\" aria-labelledby=\"faq_1-27649\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The on-site smoking area is located poolside at the outdoor pool on the 2nd floor of the Main Building.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27646 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Do you have accessible rooms?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:45:57+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27646\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27646\" href=\"#collapse-1-27646\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have accessible rooms?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27646\" aria-labelledby=\"faq_1-27646\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not offer any accessible room types. Wheelchair access is available throughout the property.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27595 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Do you offer swimwear rentals?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:45:57+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27595\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27595\" href=\"#collapse-1-27595\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer swimwear rentals?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27595\" aria-labelledby=\"faq_1-27595\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Complimentary rental swimwear is available (adults only). However, as sizes and quantities are limited, we recommend bringing your own.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27554 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">How do I sign up for a membership?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:45:57+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27554\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27554\" href=\"#collapse-1-27554\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I sign up for a membership?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27554\" aria-labelledby=\"faq_1-27554\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Register for membership here<br \/>\n<a href=\"https:\/\/membership.by-onko-chishin.com\/auth\/signup\/\">https:\/\/membership.by-onko-chishin.com\/auth\/signup\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27645 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can I stay with a baby under one year old?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:45:35+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27645\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27645\" href=\"#collapse-1-27645\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I stay with a baby under one year old?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27645\" aria-labelledby=\"faq_1-27645\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We welcome children of elementary school age and younger, limited to one family per day.<br \/>\nThe eligible room is limited to one &#8220;Semi Open-Air Bath Suite Panorama View&#8221; room only.<br \/>\n\u30fbWith meals\/with bedding: \u00a515,950<br \/>\n\u30fbWith meals\/bed sharing without bedding: \u00a57,150<br \/>\n\u30fbWithout meals\/bed sharing without bedding: Free<br \/>\n\u30fbExtra bed: \u00a58,800<br \/>\n\u30fbBaby cot: \u00a55,500<br \/>\nWhen bed sharing with adults, up to two children may share beds.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27639 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">When can I make a reservation?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:45:34+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27639\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27639\" href=\"#collapse-1-27639\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">When can I make a reservation?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27639\" aria-labelledby=\"faq_1-27639\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>General reservations are accepted from 7 months prior to the desired month of stay. Additionally, we offer an early booking privilege for our returning guests, allowing reservations from 11 months in advance.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27631 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Is there a sauna?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:45:34+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27631\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27631\" href=\"#collapse-1-27631\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a sauna?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27631\" aria-labelledby=\"faq_1-27631\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>A dry sauna is available within the private pool facility.<br \/>\nThe private pool is exclusively available for private use and requires a reservation.<br \/>\nUsage fee: \u00a511,000 \/ 60 minutes<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27545 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">What are the smoking restrictions?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:47:22+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27545\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27545\" href=\"#collapse-1-27545\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the smoking restrictions?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27545\" aria-labelledby=\"faq_1-27545\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Smoking is permitted on the balconies of guest rooms with a balcony (excluding the Semi-Open-Air Spring Suite Panorama View). Please let us know if you require an ashtray.<br \/>\nAdditionally, an indoor smoking area is located by the outdoor poolside on the 2nd floor of the Main Building.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27523 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can I check room availability?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:45:34+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27523\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27523\" href=\"#collapse-1-27523\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I check room availability?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27523\" aria-labelledby=\"faq_1-27523\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Availability is subject to change. Please check the booking page on our official website for the latest information.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27637 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you offer massage services?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:45:12+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27637\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27637\" href=\"#collapse-1-27637\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer massage services?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27637\" aria-labelledby=\"faq_1-27637\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer seasonal treatments at the hotel spa.<br \/>\nYou can view the menu on the page below. If you have any requests, please let us know by phone or email.<br \/>\n<a href=\"https:\/\/setouchi.by-onko-chishin.com\/spa\/\">https:\/\/setouchi.by-onko-chishin.com\/en\/spa\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27588 05-check-in-check-out \"><span class=\"entry-title rich-snippet-hidden\">What time is breakfast served?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:45:12+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27588\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27588\" href=\"#collapse-1-27588\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What time is breakfast served?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27588\" aria-labelledby=\"faq_1-27588\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Japanese breakfast is available starting from 8:00 AM to 9:30 AM in 15-minute intervals.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27577 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you have a spa or bathhouse?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:45:12+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27577\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27577\" href=\"#collapse-1-27577\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have a spa or bathhouse?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27577\" aria-labelledby=\"faq_1-27577\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not have a large public bath.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27576 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Please tell me more about dinner.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:47:09+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27576\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27576\" href=\"#collapse-1-27576\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please tell me more about dinner.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27576\" aria-labelledby=\"faq_1-27576\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Dinner is a Japanese course meal featuring local ingredients. No \u00e0 la carte menu is available.<br \/>\nTime: Choose a start time in 30-minute increments from 6:00 PM to 7:30 PM.<br \/>\nPrice: \u00a520,350 per person (tax included)<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27564 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Do you have a drinks menu?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:45:12+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27564\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27564\" href=\"#collapse-1-27564\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have a drinks menu?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27564\" aria-labelledby=\"faq_1-27564\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer a selection of beverages.<\/p>\n<p>\u2022 Dinner (Kaiseki Cuisine): We provide pairings of distinctive local sake from Ehime and carefully selected wines from around the world to complement Japanese cuisine. Non-alcoholic options are also available.<\/p>\n<p>\u2022 Art Lounge: Guests can enjoy complimentary beverages including wine and juice at any time. Available from 6:00 to 24:00, though access may be limited on certain dates.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27557 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">I would like to make a reservation.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:46:37+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27557\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27557\" href=\"#collapse-1-27557\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I would like to make a reservation.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27557\" aria-labelledby=\"faq_1-27557\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please use the availability search on our official website to book.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27555 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Can you help with a surprise?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:44:49+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27555\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27555\" href=\"#collapse-1-27555\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can you help with a surprise?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27555\" aria-labelledby=\"faq_1-27555\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer anniversary options and can help you plan a surprise.<\/p>\n<p>Options include:<br \/>\n\u2022 Cake<br \/>\n\u2022 Dinner dessert plate arrangement<\/p>\n<p>\u2022 Flower gift<br \/>\n\u2022 Custom-made gift<br \/>\n\u25b6 For details, click <a href=\"https:\/\/www.ricca-owk.com\/aonagilimk\">here<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27539 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">What amenities and facilities are available in the guest rooms?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:46:12+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27539\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27539\" href=\"#collapse-1-27539\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What amenities and facilities are available in the guest rooms?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27539\" aria-labelledby=\"faq_1-27539\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>\u25a0Guest room amenities<br \/>\nShampoo<br \/>\nConditioner<br \/>\nBody wash<br \/>\nBody lotion<br \/>\nCleansing oil<br \/>\nToothbrush<br \/>\nJapanese tea<br \/>\nCoffee<br \/>\nBlack tea<\/p>\n<p>\u25a0Guest room equipment<br \/>\nHair dryer<br \/>\nElectric kettle<br \/>\nRefrigerator<br \/>\nWireless TV<br \/>\nBallpoint pen\/Memo pad<br \/>\nClothes brush<br \/>\nShoehorn<br \/>\nDeodorizer spray<br \/>\nBidet toilet<br \/>\nBluetooth speaker<br \/>\nNightwear<br \/>\nBathrobe<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27488 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can children share a bed?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:44:49+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27488\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27488\" href=\"#collapse-1-27488\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can children share a bed?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27488\" aria-labelledby=\"faq_1-27488\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We accept one party per day with children of elementary school age and under. The only eligible room is the \u201cSemi-Open-Air Bath Suite Panorama View\u201d (1 room only).<br \/>\n\u2022 With meals \/ with bedding: \u00a515,950<br \/>\n\u2022 With meals \/ no bedding (co-sleeping): \u00a57,150<br \/>\n\u2022 No meals \/ no bedding (co-sleeping): Free<br \/>\n\u2022 Extra bed: \u00a58,800<br \/>\n\u2022 Baby crib: \u00a55,500<br \/>\nIf co-sleeping with an adult, up to two children may share the bed.<\/p>\n<p>Children in junior high school and above can stay as adults.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27486 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you have a large bathroom?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:44:49+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27486\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27486\" href=\"#collapse-1-27486\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have a large bathroom?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27486\" aria-labelledby=\"faq_1-27486\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not have a large public bath.<br \/>\nIf you would like a hot spring, please choose one of the room types below that include a hot spring bath in the guest room.<br \/>\n\u30fbSemi-open-air hot spring suite (Panorama View)<br \/>\n\u30fbSemi-open-air hot spring suite (Forest View)<\/p>\n<p>All other guest rooms do have a bath, but it is heated water (not hot spring).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27521 04-booking-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can I stay with my pet?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:44:28+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27521\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27521\" href=\"#collapse-1-27521\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I stay with my pet?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27521\" aria-labelledby=\"faq_1-27521\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not allow guests to stay with pets.<br \/>\n*Service dogs, including guide dogs and hearing dogs, are welcome. However, as the areas where they can accompany you for Dining are limited, please contact the hotel in advance.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27520 05-check-in-check-out \"><span class=\"entry-title rich-snippet-hidden\">What are the dinner hours?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:45:52+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27520\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27520\" href=\"#collapse-1-27520\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the dinner hours?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27520\" aria-labelledby=\"faq_1-27520\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Dinner is available from 6:00 PM to 7:30 PM, with seating times every 30 minutes.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27511 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">Is there parking available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:44:28+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27511\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27511\" href=\"#collapse-1-27511\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there parking available?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27511\" aria-labelledby=\"faq_1-27511\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please park in the spaces in front of the entrance. The parking lot is outdoors. There are no vehicle restrictions. (No reservation required, free)<br \/>\nIn addition, two electric vehicle (EV) chargers are available in the parking lot. If you would like to use them, please contact us in advance.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27504 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">What are your room rates?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:44:27+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27504\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27504\" href=\"#collapse-1-27504\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are your room rates?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27504\" aria-labelledby=\"faq_1-27504\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Room rates vary depending on the plan and availability.<br \/>\nThe latest plan information can be found on the reservations page of our official website.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27497 07-on-site-facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you have a pool?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:44:27+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27497\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27497\" href=\"#collapse-1-27497\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have a pool?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27497\" aria-labelledby=\"faq_1-27497\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer a year-round indoor heated pool and a seasonal outdoor pool.<br \/>\n\u25a0 Private Pool (exclusive private use \/ reservation required)<br \/>\nReservations: Reception<br \/>\nHours: 6:00\u201323:00 (last entry 22:00)<\/p>\n<p>\u25a0 Infinity Pool (no reservation required)<br \/>\nHours: 6:00 AM\u2013sunset<br \/>\n2026 swimming season:<br \/>\nJuly 1\u2013September 13 (6:00 AM\u2013sunset)<br \/>\nEven in winter, you are welcome to enjoy viewing and taking photos.<\/p>\n<p>[Important Notes]<br \/>\nFor public health reasons, children who are not toilet trained are not permitted to use the pool or jacuzzi.<br \/>\nThis applies even if wearing swim diapers or diaper-style swim pants.<br \/>\nToilet-trained children and guests under 18 may use the facilities under the supervision of a parent or guardian.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27476 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">Do you have a pick-up service?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:44:03+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27476\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27476\" href=\"#collapse-1-27476\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have a pick-up service?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27476\" aria-labelledby=\"faq_1-27476\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not offer a shuttle bus service; however, we can arrange a taxi at a preferred rate from the five locations below (reservation required at least 3 days in advance).<br \/>\n\u2022 Matsuyama Airport: \u00a54,500<br \/>\n\u2022 Matsuyama Tourist Port: \u00a54,500<br \/>\n\u2022 JR Matsuyama Station: \u00a53,500<br \/>\n\u2022 Dogo Onsen Station: \u00a53,500<br \/>\n\u2022 Matsuyama Castle Ropeway Station: \u00a53,500<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27469 06-in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Can you arrange a cake for an anniversary?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:44:03+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27469\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27469\" href=\"#collapse-1-27469\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can you arrange a cake for an anniversary?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27469\" aria-labelledby=\"faq_1-27469\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We are pleased to assist with arrangements for cakes and flowers.<br \/>\n\u3010Cake Pricing\u3011<br \/>\nSS (9cm\/serves 1-2): \u00a52,200<br \/>\nS (12cm\/serves 2-4): \u00a52,750<br \/>\nM (15cm\/serves 4-6): \u00a53,850<br \/>\nWe can accommodate your preferred timing for serving and include a personalized message.<\/p>\n<p>For flowers, we will arrange them based on your budget (from \u00a55,500) and preferences.<br \/>\nPlease contact us at the email address below to make a request.<br \/>\ne-mail: setouchi@okcs.co.jp<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27468 05-check-in-check-out \"><span class=\"entry-title rich-snippet-hidden\">What are the check-in and check-out times?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:44:03+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27468\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27468\" href=\"#collapse-1-27468\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the check-in and check-out times?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27468\" aria-labelledby=\"faq_1-27468\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Check-in is at 15:00 (Last check-in: 19:30)<br \/>\n and check-out is at 11:00.<\/p>\n<p>*Times may vary depending on your plan.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27460 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">What are the accommodation rates for children?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:44:03+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27460\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27460\" href=\"#collapse-1-27460\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the accommodation rates for children?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27460\" aria-labelledby=\"faq_1-27460\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We welcome children of primary school age and younger for one group per day. This is limited to the &#8220;Semi-Open-Air Hot Spring Suite Panorama View&#8221; room.<br \/>\n\u2022 With meals\/bedding: \u00a515,950<br \/>\n\u2022 With meals\/no bedding (co-sleeping): \u00a57,150<br \/>\n\u2022 No meals\/no bedding (co-sleeping): Free<br \/>\n\u2022 Extra bed: \u00a58,800<br \/>\n\u2022 Crib: \u00a55,500<br \/>\nUp to two children may co-sleep with an adult.<\/p>\n<p>Children in junior high school or older are charged at the adult rate.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-27455 01-basic-information \"><span class=\"entry-title rich-snippet-hidden\">Contact<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/setouchi.by-onko-chishin.com\/en\/author\/wpmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:44:02+09:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27455\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27455\" href=\"#collapse-1-27455\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Contact<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27455\" aria-labelledby=\"faq_1-27455\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Our contact details are as follows.<\/p>\n<p>SETOUCHI RETREAT by Onko Chishin AONAGI<br \/>\nAddress: 794-1 Yanagidani-cho, Matsuyama-shi, Ehime 790-2641 View map<br \/>\nTEL: 089-977-9500<br \/>\nFAX: 089-907-9970<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19363","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - 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