{"id":19363,"date":"2026-05-27T23:59:49","date_gmt":"2026-05-27T14:59:49","guid":{"rendered":"https:\/\/setouchi.by-onko-chishin.com\/faq\/"},"modified":"2026-09-19T20:31:03","modified_gmt":"2026-09-19T11:31:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/setouchi.by-onko-chishin.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\">FAQ<\/h1><\/div><div class=\"fusion-text fusion-text-1\"><!-- \u702c\u6238\u5185\u30ea\u30c8\u30ea\u30fc\u30c8 \u9752\u51ea FAQ en\uff08okcs-faq \u51fa\u529b 2026-09-29\uff09 -->\n<style>\n.okfaq{max-width:960px;margin:0 auto;line-height:1.8}\n.okfaq *{box-sizing:border-box}\n.okfaq h2.okfaq-h{margin:0 0 16px}\n.okfaq .okfaq-group{margin:0 0 28px}\n.okfaq h3.okfaq-cath{margin:0 0 4px;padding:0 0 8px;font-weight:600;border-bottom:2px solid #333}\n.okfaq .okfaq-group details:first-of-type{border-top:0}\n.okfaq details{border-top:1px solid #e3e3e3}\n.okfaq details:last-of-type{border-bottom:1px solid #e3e3e3}\n.okfaq summary{list-style:none;cursor:pointer;display:flex;align-items:flex-start;gap:12px;padding:16px 8px}\n.okfaq summary::-webkit-details-marker{display:none}\n.okfaq summary:hover{background:#fafafa}\n.okfaq .okfaq-q,.okfaq .okfaq-al{flex:0 0 auto;font-weight:700}\n.okfaq .okfaq-qt{flex:1}\n.okfaq .okfaq-chev{flex:0 0 12px;width:12px;height:12px;margin-top:8px;border-right:1.5px solid #999;border-bottom:1.5px solid #999;transform:rotate(45deg);transition:transform .2s}\n.okfaq details[open]>summary .okfaq-chev{transform:rotate(-135deg);margin-top:12px}\n.okfaq .okfaq-a{display:flex;gap:12px;padding:0 8px 18px 8px}\n.okfaq .okfaq-at p{margin:0 0 8px}\n.okfaq .okfaq-at p:last-child{margin:0}\n.okfaq .okfaq-all{margin-top:32px;border:1px solid #ddd}\n.okfaq .okfaq-all>summary{justify-content:center;font-weight:600;letter-spacing:.06em;padding:14px}\n.okfaq .okfaq-all>summary .okfaq-chev{margin-top:6px}\n.okfaq .okfaq-all[open]>summary{border-bottom:1px solid #ddd}\n.okfaq .okfaq-cat{border:0;margin:0 12px}\n.okfaq .okfaq-cat>summary{font-weight:600;padding:14px 8px;background:#f6f5f2;margin-top:10px}\n.okfaq .okfaq-cat>summary .okfaq-n{font-weight:400;color:#888;font-size:.85em;margin-left:auto;margin-right:8px}\n.okfaq .okfaq-cat .okfaq-item{margin:0 4px}\n.okfaq .okfaq-cat:last-of-type{margin-bottom:12px}\n@media (max-width:640px){.okfaq summary{padding:13px 4px}.okfaq .okfaq-a{padding-left:4px}}\n<\/style>\n<div class=\"okfaq\">\n<section class=\"okfaq-top\"><div class=\"okfaq-group\"><h3 class=\"okfaq-cath\">01. General Information<\/h3><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you have staff members who speak English, Chinese, or Korean?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We have several staff members who are able to assist you in English.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are there any convenience stores nearby?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Nearby stores are as follows:<\/p><p>Convenience Store<br>Lawson Matsuyama Hakuzuidai: Approx. 15 minutes by car (9 km)<\/p><p>Supermarket<br>Fuji Natsume: Approx. 20 minutes by car (11.5 km)<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is there a curfew for the entrance?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>There is no curfew; however, the main entrance closes at 23:00. We will unlock the door upon your return, so kindly inform us of your expected arrival time in advance.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you tell me about sightseeing spots in the area?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>There are several recommended spots for sightseeing and outings in the surrounding area.<br>For details, please visit the &quot;Sightseeing&quot; page on our official website.<\/p><\/div><\/div><\/details><\/div><div class=\"okfaq-group\"><h3 class=\"okfaq-cath\">02. Guest Rooms<\/h3><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What is the maximum occupancy for each room type?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>The maximum capacity for each room type is as follows: - THE AONAGI Suite: Up to 4 guests - Semi-open Hot Spring Suite: Up to 4 guests - Garden Suite: Up to 3 guests - 4-Bed Suite: Up to 5 guests. All of our 7 rooms are luxury suites.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Where is the smoking area located?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>The designated smoking area is located by the outdoor pool on the 2nd floor of the Main Building.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you please provide details regarding the smoking policy?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Guests staying in guest rooms with balconies (excluding the Semi-Open-Air Hot Spring Suite Panoramic View) may smoke on their balcony. Please let us know if you require an ashtray.<\/p><p>Additionally, a designated smoking area is located on the 2nd floor of the Main Building, by the outdoor poolside.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What room amenities and facilities are provided?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>[Room Amenities] Shampoo, Conditioner, Body wash, Body lotion, Cleansing products, Toothbrush set, Green tea, Coffee, Black tea. [Room Equipment] Hair dryer, Electric kettle, Refrigerator, Wireless TV, Ballpoint pen &amp; Memo pad, Clothes brush, Shoehorn, Deodorant spray, Bidet toilet, Bluetooth speaker, Nightwear, Bathrobe.<\/p><\/div><\/div><\/details><\/div><div class=\"okfaq-group\"><h3 class=\"okfaq-cath\">03. Dining<\/h3><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you offer plans that include dinner?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Yes, we offer accommodation plans that include dinner.<br>Please check the &quot;Rates &amp; Reservations&quot; page for details.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are there plans that include breakfast?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Yes, we offer plans that include breakfast.<br>Please check the &quot;Reservations &amp; Rates&quot; page for details.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What is available on the room service menu?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Our room service menu offers a selection of alcoholic beverages, including champagne, white wine, and red wine.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can you accommodate dietary allergies?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We will do our utmost to accommodate your dietary needs. Please inform us of any allergies when making your reservation.<\/p><\/div><\/div><\/details><\/div><div class=\"okfaq-group\"><h3 class=\"okfaq-cath\">04. Reservations &amp; Policies<\/h3><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What is your cancellation policy?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>The cancellation policy varies depending on the reservation site used. Kindly check the policy details on the website where you made your booking.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">How should I enter the number of children when making a reservation?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please enter only the number of adult guests in the main guest count field. For children of primary school age and younger, kindly specify their ages along with your requests for extra meals or bedding in the additional details field. Please note that children are welcome to stay exclusively in the &quot;Semi-Open-Air Hot Spring Suite Panorama View&quot;.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can I change my room type after completing a reservation?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>If there is availability on your requested dates, you may change your room type. Please contact us directly by phone or email. Please note that additional charges may apply depending on the room price difference.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can children share a bed with adults?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We welcome children of primary school age and under for up to one group per day. This offer is exclusively available in one room: the &quot;Partial Open-Air Bath Suite Panorama View.&quot; - With meals &amp; bedding: \u00a515,950 - With meals \/ Bed-sharing (no extra bedding): \u00a57,150 - No meals \/ Bed-sharing (no extra bedding): Free - Extra bed: \u00a58,800 - Baby cot: \u00a55,500 If sharing a bed with an adult, up to two children may share the bed per room. Please note that children of junior high school age and older are considered adults for accommodation purposes.<\/p><\/div><\/div><\/details><\/div><div class=\"okfaq-group\"><h3 class=\"okfaq-cath\">05. Check-in &amp; Check-out<\/h3><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you please explain the check-in and check-out procedures?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>[Check-in]<br>Our staff will guide you at the Check-in Lounge.<\/p><p>[Check-out]<br>Please bring your room key and luggage to the reception desk on the 1st floor of the Main Building.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you offer early check-in?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>**Early Check-in**<br>Regrettably, we do not accept early check-in requests.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is early check-in or late check-in\/out available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>\u25a0 Early Check-in<br>We regret that we are unable to accept early check-in requests.<\/p><p>\u25a0 Late Check-out<br>If you wish to extend your check-out time, we can accommodate you until 12:00 PM for \u00a511,000. Please contact us in advance by phone or email. Kindly note that this service may not be available depending on room availability.<br>In addition, stay extensions are subject to availability, and dinner may not be provided depending on the circumstances.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What are the check-in and check-out times?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Check-in: From 15:00 (Latest check-in: 19:30)<br>Check-out: Until 11:00<br>*Times may vary depending on your accommodation plan.<\/p><\/div><\/div><\/details><\/div><div class=\"okfaq-group\"><h3 class=\"okfaq-cath\">06. Services<\/h3><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">May I send my luggage to the hotel in advance?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>When sending your luggage to the hotel, please ensure that your check-in date and the name of the registered guest are clearly stated on the shipping label.<\/p><p>&lt; Shipping Address &gt;<\/p><p>Address: 794-1 Yanagidani-machi, Matsuyama-shi, Ehime 790-2641, Japan<br>TEL: +81-89-977-9500<br>Setouchi Retreat Aonagi by Onco Chishin<br>c\/o Front Desk<\/p><p>* Please note that we are unable to store items requiring temperature control, hazardous materials, or valuables.<br>* We cannot accept cash-on-delivery (C.O.D.) or payment-on-delivery shipments.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can I send luggage from the hotel?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Luggage delivery service is available at the Front Desk. Both prepaid and cash-on-delivery slips are available.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can I order food delivery, such as delivery pizza?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>If you wish to use external delivery services not affiliated with the hotel, please inform us in advance and receive your delivery at the Reception. Please note that some stores may not include the hotel in their delivery area.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are swimwear rentals available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Complimentary swimwear rentals are available for adults only. However, as sizes and quantities are limited, we kindly recommend bringing your own swimwear.<\/p><\/div><\/div><\/details><\/div><div class=\"okfaq-group\"><h3 class=\"okfaq-cath\">07. Facilities<\/h3><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is the pool available for day use?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret to inform you that day use or non-stay access to the pool is not available.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is the communal bath a hot spring?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>The hotel does not have a communal bath. However, guests in select rooms can enjoy hot spring water (heated, diluted, and recirculated) in their private guest room baths.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are the hot springs and public baths available for day use?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret to inform you that we do not offer day-use access to our hot springs or public baths.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you have a communal bath?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret to inform you that we do not have a public communal bath. For guests who wish to enjoy hot springs, please select one of the following room types featuring a private hot spring bath: - Partial Open-Air Hot Spring Suite Panorama View - Partial Open-Air Hot Spring Suite Forest View. Other room types are equipped with private baths with heated water.<\/p><\/div><\/div><\/details><\/div><div class=\"okfaq-group\"><h3 class=\"okfaq-cath\">08. Rates &amp; Payment<\/h3><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Which credit cards do you accept?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We accept the following credit cards:<br>VISA \/ Mastercard \/ JCB \/ AMEX \/ Diners Club \/ UnionPay \/ Discover<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can you issue a receipt?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>For payments made on-site, we will issue a receipt upon departure. Please inform us of your preferred addressee name on the day of your stay.<br>*For advance online payments, please check with the booking channel through which you made your reservation.<br>*As a rule, we are unable to reissue receipts in the event of loss.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">If paying on-site, when will the payment be processed?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Payment for accommodation charges is requested upon check-out. If you have any specific preferences regarding the timing of payment, please feel free to consult the reception in advance or upon arrival.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What payment methods are accepted for room charges?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We accept payment by cash and major credit cards.<\/p><\/div><\/div><\/details><\/div><div class=\"okfaq-group\"><h3 class=\"okfaq-cath\">09. Access &amp; Transportation<\/h3><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What is the access between the nearest airport and the hotel?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>From Matsuyama Airport, it takes approximately 50 minutes (30 km) by car.<br>In addition, taxi arrangements at a special discount rate are available for hotel guests. (\u00a54,500 one-way \/ reservation required at least 3 days in advance)<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you tell me how to reach the hotel from the train station?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>The hotel is approximately a 35-minute drive (18 km) from JR Matsuyama Station.<br>Please take Prefectural Route 20 and follow the signs for Elleair Golf Club Matsuyama.<br>We can also arrange a taxi at a preferential rate exclusively for hotel guests (3,500 JPY one way \/ reservation required at least 3 days in advance).<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is parking available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please park your vehicle in the outdoor parking area located in front of the entrance. There are no vehicle height or size restrictions (no reservation required, complimentary). Additionally, two Electric Vehicle (EV) chargers are available in the parking area. If you wish to use them, kindly contact us in advance.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you provide a shuttle service?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret to inform you that we do not offer a shuttle bus service. However, we can arrange taxi transfers at special discounted rates to and from the following 5 locations (reservation required at least 3 days in advance):<br>\u30fbMatsuyama Airport: JPY 4,500<br>\u30fbMatsuyama Sightseeing Port: JPY 4,500<br>\u30fbJR Matsuyama Station: JPY 3,500<br>\u30fbDogo Onsen Station: JPY 3,500<br>\u30fbMatsuyama Castle Ropeway Station: JPY 3,500<\/p><\/div><\/div><\/details><\/div><div class=\"okfaq-group\"><h3 class=\"okfaq-cath\">10. Membership Program<\/h3><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is member registration required to use the services?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Member registration is required to enjoy membership benefits. <a href=\"https:\/\/membership.by-onko-chishin.com\/auth\/signup\/\" target=\"_blank\" rel=\"noopener\">https:\/\/membership.by-onko-chishin.com\/auth\/signup\/<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What should I do if I am unable to complete new member registration?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please contact us using the inquiry form below. <a href=\"https:\/\/by-onko-chishin.com\/destination-club\/contact-us\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club\/contact-us<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are reservations made through third-party booking websites eligible for the membership program?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please refer to the following link for detailed information.<br><a href=\"https:\/\/by-onko-chishin.com\/destination-club#FAQ\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club#FAQ<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is there a fee for membership registration?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Registration is free of charge. Please check the link below for details.<br><a href=\"https:\/\/by-onko-chishin.com\/destination-club#\u4f1a\u54e1\u767b\u9332\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club#\u4f1a\u54e1\u767b\u9332<\/a><\/p><\/div><\/div><\/details><\/div><\/section>\n<details class=\"okfaq-all\"><summary><span class=\"okfaq-qt\" style=\"flex:0 1 auto\">View all questions (207)<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><details class=\"okfaq-cat\"><summary><span class=\"okfaq-qt\">01. General Information<\/span><span class=\"okfaq-n\">16<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you have staff members who speak English, Chinese, or Korean?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We have several staff members who are able to assist you in English.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are there any convenience stores nearby?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Nearby stores are as follows:<\/p><p>Convenience Store<br>Lawson Matsuyama Hakuzuidai: Approx. 15 minutes by car (9 km)<\/p><p>Supermarket<br>Fuji Natsume: Approx. 20 minutes by car (11.5 km)<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is there a curfew for the entrance?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>There is no curfew; however, the main entrance closes at 23:00. We will unlock the door upon your return, so kindly inform us of your expected arrival time in advance.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you please provide information on the local weather?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Local weather conditions vary from day to day.<br>We kindly invite you to check the latest forecasts on a dedicated weather forecast website.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you tell me about Matsuyama Castle?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Matsuyama Castle<br>One of Japan's 12 original castle keeps constructed in the Edo period that still survive today, and designated as one of Japan's Top 100 Castles. Perched atop a hill, its main keep offers panoramic views of Matsuyama city and the Seto Inland Sea. Construction was initiated by Kato Yoshiaki. At the Matsuyama Castle Ninomaru Historical Garden, traditional Takigi-Noh performances\u2014much loved by former feudal lords\u2014are held, and the garden bustles with life across the four seasons.<\/p><p>Accessing the Summit via Ropeway or Chairlift<br>Situated on a lush hill, the castle keep commands an expansive view of the city and the Seto Inland Sea. It is a 5-minute walk from the Okaido tram stop on the Iyo Railway, followed by a 3-minute ropeway ride or a 6-minute chairlift ride. You can also enjoy visiting local sightseeing spots aboard the retro Botchan Train, a restored Meiji-era steam locomotive that runs through Matsuyama city.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are there locations within the hotel where guests can view the sunrise or sunset?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>There are no locations inside the building to view the sunrise.<\/p><p>As for the sunset, it can be viewed from select guest rooms.<\/p><p>In addition, you can enjoy the sunset dipping into the Seto Inland Sea from our outdoor infinity pool. Weather permitting, you can look forward to a truly stunning view.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Which company operates the hotel?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>The hotel is operated by Onko Chishin Co., Ltd.<br>For more details, please visit our official website:<br><a href=\"https:\/\/by-onko-chishin.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is it possible to request brochures or informational materials?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Yes, we are pleased to send brochures upon request.<br>Kindly contact us by email with your request along with your mailing address.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">I am unable to reach you by phone.<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We sincerely apologize for keeping you waiting.<br>Our regular telephone hours are from 10:00 AM to 7:00 PM.<br>Please note that even during business hours, we do not have dedicated phone operators, which may make it difficult to get through.<br>We kindly ask that you try calling back after a short while, or feel free to contact us by email at:<br>Main Email Address: setouchi@okcs.co.jp<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is there an operator available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We do not have dedicated phone operators. When you call our main line (+81-89-977-9500), your call will be answered directly by our staff rather than an automated system. Please note that we may not be able to answer calls during early morning or late night hours. Our front desk is staffed, and each guest room is equipped with a phone connected directly to the front desk. Should you require any assistance during your stay, please feel free to contact us at any time.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What is your fax number?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Our fax number is +81-89-907-9970.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you tell me about the Year-end and New Year period?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>While we do not host special events during the Year-end and New Year period, we serve exclusive seasonal menus for both dinner and breakfast. As an intimate retreat with only seven guest rooms, Setouchi Retreat Aonagi offers a peaceful escape from the hustle and bustle, allowing you to welcome the New Year in quiet relaxation.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you tell me about yoga options?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Yoga mats are available for loan to your room upon request. Please let our staff know if you would like one.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you tell me about sightseeing spots in the area?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>There are several recommended spots for sightseeing and outings in the surrounding area.<br>For details, please visit the &quot;Sightseeing&quot; page on our official website.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you please provide information regarding closed days and current operating status?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Information regarding closure dates and the latest operational status is available under the &quot;News&quot; section on our website.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">How can I contact the hotel?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Our contact details are as follows:<\/p><p>Setouchi Retreat Aonagi by Onko Chishin<br>Address: 794-1 Yanaidani-cho, Matsuyama-shi, Ehime 790-2641, Japan<br>TEL: +81-89-977-9500<br>FAX: +81-89-907-9970<\/p><\/div><\/div><\/details><\/details><details class=\"okfaq-cat\"><summary><span class=\"okfaq-qt\">02. Guest Rooms<\/span><span class=\"okfaq-n\">40<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is complimentary Wi-Fi available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Complimentary Wi-Fi is available in all guest rooms. If you have any questions regarding the connection, please ask our staff on the day of your stay.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can the guest room windows be opened?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Windows can be opened, except in guest rooms without balconies.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is body wash provided in the room?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Shampoo, conditioner, body wash, body lotion, and skincare amenities are available in your room.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What can I watch on the television? (Channels \/ Streaming services \/ Pay-TV)<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Televisions in the guest rooms receive terrestrial digital broadcasting only.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are baby cribs available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Baby cribs are available for rental. Please feel free to contact us in advance.<br>Fee: JPY 5,500<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you provide makeup remover?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Yes, makeup remover is available.<\/p><p>We provide cleansing oil from &quot;ALL THAT SPA,&quot; the brand featured in our spa treatments.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you tell me about the bedding in the guest rooms?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Our guest rooms feature Sealy mattresses with a bed width of 120 cm (140 cm in THE AONAGI Suite only).<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is there an air purifier in the room?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Air purifiers are provided in all guest rooms.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are skincare products (lotion, facial wash, makeup remover) provided?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Skincare amenities are provided in your room.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do the guest rooms have private baths?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>All guest rooms are equipped with private baths.<\/p><p>Please note that we do not have a communal public bath. Guests wishing to enjoy natural hot spring water are kindly requested to select one of the following two suite types:<br>- Semi-open-air Hot Spring Suite Panorama View<br>- Semi-open-air Hot Spring Suite Forest View<\/p><p>The baths in room types other than those listed above utilize heated tap water.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are towels provided?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Imabari towels are provided in your room and at the private pool. Should you require additional towels, please feel free to inform our staff.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">How many baths are in the public bath area?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret to inform you that we do not have a public bath.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you have family rooms available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We do not have dedicated family rooms.<\/p><p>For guests traveling with children of primary school age or younger, reservations are limited to one group per day, exclusively in our Partial Open-Air Hot Spring Suite Panorama View.<br>This room features two standard beds, with one additional extra bed and, upon request, one sofa bed available.<\/p><p>For groups consisting solely of adults (guests of junior high school age and above), we recommend the 4-Bed Suite Ocean View.<br>This suite includes four standard beds, and with an additional sofa bed, it can accommodate up to five guests. While this room does not feature a private hot spring bath, it offers wonderful, scenic views.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are there any rooms with a view of the airport runway?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Setouchi Retreat Aonagi is located approximately a 1-hour drive from the airport, and we do not have any rooms that offer a view of the runway.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can I request specific room preferences (high floor, adjacent rooms, or corner rooms)?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>As our hotel is designed with only one room per floor, there are no adjacent rooms on the same floor.<\/p><p>Among our 7 rooms across 5 room categories, only the &quot;Semi-Open-Air Hot Spring Suite Forest View&quot; has 3 rooms of the same type. These are located on floors 1 through 3 of the annex, but regretfully, floor assignments cannot be requested in advance. The floor will be finalized either the day before or on the day of your arrival.<\/p><p>All other room categories consist of a single room, so the floor level is fixed.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you have hair straighteners\/curling irons available for loan?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Although quantities are limited, hair irons are available for loan. Please inquire at reception.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is in-room dining available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We offer accommodation plans that include in-room dining. Please note that this service is available for only one specific room.<\/p><p>Please select &quot;THE AONAGI Suite&quot; as your room type and choose the &quot;Premium Private Stay&quot; plan.<\/p><p>We invite you to spend a truly special and memorable time in your private room.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is the hotel barrier-free?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Regrettably, we do not offer barrier-free guest rooms. However, guests using wheelchairs can move smoothly throughout the public areas of the hotel.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is the communal bath barrier-free?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Regrettably, our hotel does not have a communal bath.<\/p><p>Guests wishing to enjoy hot springs are kindly requested to reserve either the &quot;Hot Spring Suite Panorama View&quot; or the &quot;Hot Spring Suite Forest View&quot;.<\/p><p>While wheelchairs can be used smoothly within the public areas of the hotel, please note that guest rooms are regrettably not barrier-free.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are shampoo and conditioner provided?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Shampoo, conditioner, body wash, body lotion, and skincare amenities are provided in all guest rooms.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you please provide details about the bed sizes?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Our beds feature Sealy mattresses with a width of 120 cm (140 cm exclusively in &quot;THE AONAGI Suite&quot;).<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">How many guest rooms are there in total?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Setouchi Retreat Aonagi is an all-suite hotel featuring a total of 7 guest rooms.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are there photos of the bathrooms?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Photos of the bathrooms in our guest rooms are available on the &quot;Rooms&quot; page of our official website.<br>Please refer to the floor plans for each room type, which indicate the location and type of the bathroom.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">May I see photos of the guest rooms?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Photos of our guest rooms are available on the &quot;Rooms&quot; page of our official website. Floor plans for each room type are also provided there.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What should I do if an item in the room is malfunctioning (e.g., refrigerator not cooling, lights not turning on, no hot water)?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We sincerely apologize for any inconvenience. Should you experience any issues with the room amenities or facilities, please contact the reception. You can reach the front desk 24 hours a day by dialing &quot;9&quot; on your room phone.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are extra beds available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>For bookings of 3 or more guests, additional beds will be prepared. The type of additional bed varies depending on the room category. Beyond the standard beds, extra beds are provided as follows: THE AONAGI Suite - 3 guests: 1 sofa bed \/ 4 guests: 2nd sofa bed; 4-Bed Suite - 5 guests: 1 sofa bed; Semi-Open Hot Spring Suite - 3 guests: 1 extra bed \/ 4 guests: 1 sofa bed; Garden Suite - 3 guests: 1 extra bed.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are towels available at the pool?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Towels, swimwear, and amenities are available in the changing rooms.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What kind of views can I expect from the rooms?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>The views from the guest rooms vary depending on the room type:<\/p><p>\u2022 THE AONAGI Suite: Offers panoramic views overlooking the islands of the Seto Inland Sea.<br>\u2022 Semi-Open-Air Hot Spring Suite: Features forest views on the 1st, 2nd, and 3rd floors, and panoramic views on the 4th floor.<br>\u2022 Garden Suite: Features a wooden balcony with vibrant greenery filling the window view.<br>\u2022 4-Bed Suite: Offers views of the Setouchi landscape and sunset through floor-to-ceiling windows.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What is the maximum occupancy for each room type?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>The maximum capacity for each room type is as follows: - THE AONAGI Suite: Up to 4 guests - Semi-open Hot Spring Suite: Up to 4 guests - Garden Suite: Up to 3 guests - 4-Bed Suite: Up to 5 guests. All of our 7 rooms are luxury suites.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">May I invite non-registered visitors to my guest room?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>For security reasons, guests who are not registered to stay are strictly prohibited from entering the guest rooms. We kindly ask that you use the Reception Lounge for any meetings or visits.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What room types are available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We offer a total of 7 all-suite guest rooms. There are 4 distinct types: THE AONAGI Suite, Semi-Open-Air Hot Spring Suite, Garden Suite, and 4-Bed Suite.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are sleepwear provided?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Two-piece room wear and bathrobes are provided in each guest room.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are there televisions in the rooms?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Small portable televisions are available in all guest rooms. Should you wish, large televisions are also available for rent in limited quantities, so please feel free to request one from our staff.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are there pools inside the guest rooms?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>There are no private pools inside the guest rooms.<\/p><p>However, we offer the following pool facilities within the hotel:<br>\u2022 Infinity Pool: An iconic 30-meter outdoor pool where the water's edge seamlessly blends into the Seto Inland Sea.<br>\u2022 Private Pool &amp; Sauna: An indoor heated pool equipped with a hot spring jacuzzi and a sauna overlooking the garden.<\/p><p>* The outdoor pool is typically open for swimming from early July to early September. The indoor pool is available for private hire throughout the year.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What rental items do you have available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Rental Equipment List<\/p><p>Wine glasses<br>Tableware<br>Cutlery<br>Nail clippers<br>Sewing kit<br>Smartphone charger<br>Ice bucket<br>Iron<br>Playing cards<br>Ironing board<br>Humidifier<br>DVD player<br>Hot water bottle<br>Ice pillow<br>Projector<br>Blanket<br>Makeup remover<br>Contact lens solution &amp; case<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do the guest rooms feature hot spring baths?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>The baths in the four Semi-Open-Air Hot Spring Suites feature natural hot spring water.<br>The baths in THE AONAGI Suite, the 4-Bed Suite, and the Garden Suite use heated tap water. Please note that there are no public communal baths within the hotel.<\/p><p>Spring Quality: Simple Weakly Radioactive Cold Spring<br>Indications: Chronic pain or stiffness in muscles or joints (rheumatoid arthritis, osteoarthritis, lumbago, neuralgia, frozen shoulder, bruises, sprains, etc.), muscle stiffness due to motor paralysis, sensitivity to cold, peripheral circulatory disorders, decreased gastrointestinal function (heavy stomach, intestinal gas, etc.), mild hypertension, impaired glucose tolerance (diabetes), mild hypercholesterolemia, mild asthma or emphysema, pain, autonomic nervous system instability, various stress-related symptoms (sleep disorders, depression, etc.), recovery after illness, fatigue recovery, health promotion, hyperuricemia (gout), ankylosing spondylitis, etc.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you have wheelchair-accessible guest rooms?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret to inform you that we do not have fully accessible guest rooms. However, our main facilities and guest areas can be navigated smoothly by wheelchair.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Where is the smoking area located?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>The designated smoking area is located by the outdoor pool on the 2nd floor of the Main Building.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you please provide details regarding the smoking policy?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Guests staying in guest rooms with balconies (excluding the Semi-Open-Air Hot Spring Suite Panoramic View) may smoke on their balcony. Please let us know if you require an ashtray.<\/p><p>Additionally, a designated smoking area is located on the 2nd floor of the Main Building, by the outdoor poolside.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What room amenities and facilities are provided?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>[Room Amenities] Shampoo, Conditioner, Body wash, Body lotion, Cleansing products, Toothbrush set, Green tea, Coffee, Black tea. [Room Equipment] Hair dryer, Electric kettle, Refrigerator, Wireless TV, Ballpoint pen &amp; Memo pad, Clothes brush, Shoehorn, Deodorant spray, Bidet toilet, Bluetooth speaker, Nightwear, Bathrobe.<\/p><\/div><\/div><\/details><\/details><details class=\"okfaq-cat\"><summary><span class=\"okfaq-qt\">03. Dining<\/span><span class=\"okfaq-n\">25<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can I add breakfast on the day of my stay?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret to inform you that same-day requests for breakfast cannot be accommodated. If you wish to add meals or change to a plan that includes meals, please inform us at least 3 days in advance.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you offer plans that include dinner?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Yes, we offer accommodation plans that include dinner.<br>Please check the &quot;Rates &amp; Reservations&quot; page for details.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">I would like to enjoy Japanese cuisine.<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We serve Japanese cuisine for both dinner and breakfast.<\/p><p>\u30fb Dinner: We offer Kaiseki dining featuring fresh seafood and local delicacies from the Setouchi region. Committed to locally sourced ingredients, we place great importance on the delicate aromas and seasonal qualities essential to authentic Japanese cuisine.<br>\u30fb Breakfast: Enjoy a gentle Japanese set breakfast made with seasonal ingredients, accompanied by rice grown in Ehime Prefecture and freshly cooked in a traditional clay pot.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is crab served at the hotel?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Depending on the season and daily menu, crab may be served as part of a dish.<\/p><p>Please note, however, that Setouchi Retreat Aonagi does not offer crab-centric course meals or dedicated crab Kaiseki dining. Crab is served merely as one component within our standard Kaiseki course.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you serve welcome drinks?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Yes, we offer welcome drinks upon check-in.<\/p><p>We serve local Ehime citrus juice and sparkling wine. Please relax and enjoy your welcome beverage upon arrival.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you tell me about the availability of alcoholic beverages?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Our restaurant offers a wide selection of alcoholic beverages, including pairings tailored to your meal. Please note that a corkage fee applies if you bring your own alcoholic drinks to the restaurant.<\/p><p>Kindly note that Setouchi Retreat Aonagi does not have an on-site bar.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">May I bring portable electric griddles or gas stoves?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>For safety management reasons, we kindly ask guests to refrain from bringing or using any cooking appliances, including gas stoves and electric griddles, inside the hotel.<\/p><p>We sincerely appreciate your understanding and cooperation.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can dinner menus be altered for consecutive nights?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>For guests staying multiple nights, we vary the dining menu each evening.<\/p><p>Please note that our culinary team specializes exclusively in Japanese cuisine. Dinner is served as Kaiseki cuisine, and breakfast is offered as a Japanese set meal. While all meals are Japanese cuisine, we select different ingredients and menus from the second night onwards.<\/p><p>Kindly note that lunch service is not available. On the full days of your stay, guests typically dine in town while sightseeing or bring their own food.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are there plans that include breakfast?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Yes, we offer plans that include breakfast.<br>Please check the &quot;Reservations &amp; Rates&quot; page for details.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What is available on the room service menu?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Our room service menu offers a selection of alcoholic beverages, including champagne, white wine, and red wine.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are beverages provided in the guest room refrigerator?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Complimentary beverages are available in the refrigerator in your room:<br>Water, tea (persimmon leaf tea), citrus juice, carbonated drinks, and beer.<\/p><p>Please note that the selection may vary depending on the season.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can extra meals be added to my reservation?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Additional dinners and breakfasts can be arranged. Please kindly inform us at least 3 days prior to your arrival date.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Does the hotel restaurant have private dining rooms?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>The restaurant does not have private rooms; counter seating and table seating are available.<\/p><p>For guests desiring a private dining experience, please select the &quot;Semi-Open-Air Hot Spring Suite Panorama View&quot; room type and reserve the &quot;Premium Private Stay (Private Dining)&quot; plan. For both dinner and breakfast, the Art Lounge in the public area will be reserved exclusively for you, allowing you to relax and enjoy your meals in a more private setting.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">How much does dinner cost?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Dinner price: \u00a520,350 per person.<\/p><p>Beverages are charged separately from meals. To complement our seasonal cuisine, we offer a wide selection of drinks, including local sake, wine, beer, and non-alcoholic beverages.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you tell me about the breakfast?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Breakfast is a Japanese set meal featuring local ingredients.<\/p><p>Hours: Available every 15 minutes from 8:00 to 9:30<br>Price: \u00a54,400 per person<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can you accommodate dietary allergies?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We will do our utmost to accommodate your dietary needs. Please inform us of any allergies when making your reservation.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can I request menu adjustments for dietary preferences or foods I dislike?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We will do our utmost to accommodate modifications regarding dietary preferences or ingredients you prefer to avoid. Kindly inform us at the time of reservation.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">May I bring my own food and beverages into the resort?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>You are welcome to bring food and beverages into your room without any restrictions.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is there a restaurant within the hotel?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We have a restaurant available for staying guests. While dining is exclusive to staying guests, non-staying visitors may join you if accompanying a registered guest. Please consult with us in advance. Please note that there are no dining options within walking distance of the hotel. It is approximately a 20-minute drive to the Dogo Onsen area and a 30-minute drive to downtown Matsuyama. Please feel free to ask our staff for details.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is there a restaurant open for lunch on the premises?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Regrettably, we do not serve lunch at the hotel. We kindly recommend dining in the city or bringing your own meals.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can non-staying guests use the restaurant?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Dining exclusively for non-staying guests is not permitted; however, visitors are welcome to dine if accompanied by a registered guest. Please consult with us in advance.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is room service available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Room service is available for a variety of alcoholic beverages, including beer, champagne, white wine, and red wine. Please note that food service is not available for room service.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you please share details about the restaurant menu?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>For dinner, we serve Kaiseki cuisine showcasing the fresh seafood and mountain delicacies of the Setouchi region. As ingredients change seasonally, please feel free to contact us for current offerings.<\/p><p>An example dinner menu:<br>\u2022 Assorted appetizers<br>\u2022 Seasonal fresh sashimi<br>\u2022 Po\u00ealed alfonsino<br>\u2022 Live Japanese spiny lobster (served as sashimi or grilled)<br>\u2022 Ehime Wagyu beef steak<br>\u2022 Sea bream rice<\/p><p>For breakfast, we offer a Japanese breakfast set featuring seasonal ingredients, accompanied by rice grown in Ehime Prefecture and cooked in a traditional clay pot.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you please provide details about dinner?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Dinner features a Japanese course meal prepared with local ingredients. Please note that an \u00e0 la carte menu is not available.<\/p><p>Hours: You may choose your seating time every 30 minutes between 18:00 and 19:30.<br>Price: JPY 20,350 per person (tax included).<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is a beverage menu available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>A variety of beverages is available for your enjoyment.<\/p><p>\u2022 Dinner (Kaiseki cuisine): We offer pairings tailored to our Japanese cuisine, featuring Ehime's distinctive local sake and a carefully selected collection of wines from around the world. A range of non-alcoholic options is also available.<\/p><p>\u2022 Art Lounge: Staying guests are welcome to enjoy complimentary drinks, including wine and juices, at any time. Operating hours are from 6:00 to 24:00; however, please note that service may be unavailable on certain dates.<\/p><\/div><\/div><\/details><\/details><details class=\"okfaq-cat\"><summary><span class=\"okfaq-qt\">04. Reservations &amp; Policies<\/span><span class=\"okfaq-n\">38<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are pajamas for children available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Children's slippers and toothbrushes are provided. Please note that pajamas for children are not available.<br>In addition, the following rental items are available upon request:<br>- Bed guard (for children aged 18 to 60 months)<br>- Bouncer<br>- Diaper trash can<br>- Baby cot (Additional fee: JPY 5,500)<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can I make a reservation by phone?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Reservations by telephone are accepted for all plans, excluding web-exclusive offers.<br>Please feel free to contact us by phone.<br>TEL: +81-89-977-9500<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">I have not received my reservation confirmation email.<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>If you have not received your confirmation email, possible reasons include:<\/p><p>\u30fbIncorrect registered email address<br>\u30fbEmail marked as spam\/junk or restricted by reception settings<\/p><p>If you would like to confirm your reservation, please kindly contact us directly by phone.<\/p><p>TEL: +81-89-977-9500<\/p><p>*Please note that reservations made through booking sites other than our official website may take some time to be notified to us.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can I make a same-day reservation?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Same-day reservations are accepted subject to room availability. Please check availability on our official website or other booking sites, or contact us directly by phone.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are there rooms available for guests traveling with children?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Our hotel limits stays with children of primary school age or younger to one group per day.<br>The available room type is restricted to one room: the Semi-Open-Air Hot Spring Suite Panoramic View.<\/p><p>Please note that this room is not exclusively for guests with children and is also available for adult guests traveling without children.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is there a pool for children or infants?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We apologize, but we do not have a pool specifically for children.<\/p><p>Use of the pools is strictly limited to children who are fully potty-trained.<\/p><p>The pool depths are as follows:<br>- Outdoor Infinity Pool: approx. 1.12 m<br>- Underground Private Pool: approx. 1.27 m<\/p><p>We offer a limited number of flotation devices for children; however, as supplies are limited, we recommend bringing your own if needed.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you please resend the reservation confirmation email?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>If you wish to have your reservation confirmation email resent, please contact us directly by phone or email. We recommend using an email address other than a mobile carrier domain when registering your booking.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you sell accommodation gift certificates?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Yes, Onko Chishin Gift Certificates are available for purchase.<br>Setouchi Retreat Aonagi is an eligible property where these vouchers can be redeemed.<\/p><p><a href=\"https:\/\/shop.okcs.co.jp\/products\/onko-chishin002?utm_source=from_okcs_hp_selection&amp;utm_medium=from_okcs_hp_selection&amp;utm_campaign=from_okcs_hp_selection&amp;utm_id=from_okcs_hp_selection&amp;_gl=1*wm04ay*_gcl_au*MzM0MjkwOTgwLjE3NzY0MTI1MTU.\" target=\"_blank\" rel=\"noopener\">https:\/\/shop.okcs.co.jp\/products\/onko-chishin002?utm_source=from_okcs_hp_selection&amp;utm_medium=from_okcs_hp_selection&amp;utm_campaign=from_okcs_hp_selection&amp;utm_id=from_okcs_hp_selection&amp;_gl=1*wm04ay*_gcl_au*MzM0MjkwOTgwLjE3NzY0MTI1MTU.<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you provide information regarding multi-night stays?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Subject to availability, you may remain in the same room type throughout your stay, or choose to experience different room categories for a change of mood. Our team will be pleased to assist with moving your luggage between rooms.<\/p><p>Please note that our culinary team exclusively prepares Japanese cuisine. Dinner is served as Kaiseki cuisine, and breakfast is served as a Japanese set meal. From the second night onward, we alter the ingredients and menu items.<\/p><p>Kindly note that lunch service is not available. On the full days of your stay, guests often enjoy dining in the city center while sightseeing or bring food back to the resort.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What is your cancellation policy?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>The cancellation policy varies depending on the reservation site used. Kindly check the policy details on the website where you made your booking.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can I visit the hotel for a tour without staying overnight?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Setouchi Retreat Aonagi is an exclusive facility dedicated solely to staying guests.<br>To preserve a private atmosphere for our guests, we kindly refrain from offering facility tours to non-staying visitors.<\/p><p>Please note that non-staying day visitors are welcome to use our spa treatment services.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">How should I enter the number of children when making a reservation?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please enter only the number of adult guests in the main guest count field. For children of primary school age and younger, kindly specify their ages along with your requests for extra meals or bedding in the additional details field. Please note that children are welcome to stay exclusively in the &quot;Semi-Open-Air Hot Spring Suite Panorama View&quot;.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you offer special accommodation plans for anniversaries?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please check our current available offers on the &quot;Reservations &amp; Rates&quot; page.<br>We also offer anniversary options, which we invite you to enjoy during your stay.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can I use the spa if my stay plan does not include spa services?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Yes, guests whose stay plans do not include spa services are also welcome to use the spa. Please contact the hotel directly regarding availability.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">[Spa] Can children use the spa services?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We do not offer specific spa treatments for children. Guests who are junior high school age or older may enjoy the same treatments as adults.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What facilities and services are available for non-overnight guests?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Non-staying guests are welcome to use our SPA services. For reservations and availability, please inquire directly via our dedicated spa page: <a href=\"https:\/\/setouchi.by-onko-chishin.com\/spa\/\" target=\"_blank\" rel=\"noopener\">https:\/\/setouchi.by-onko-chishin.com\/spa\/<\/a> Please note that all other hotel facilities are reserved exclusively for staying guests.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can I change my room type after completing a reservation?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>If there is availability on your requested dates, you may change your room type. Please contact us directly by phone or email. Please note that additional charges may apply depending on the room price difference.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can minors stay at the hotel by themselves?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret to inform you that stays consisting exclusively of minors are not permitted.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are there age restrictions for using the pools?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>For hygiene reasons, children who wear diapers are kindly requested to refrain from using both the private pool and the infinity pool. Swim diapers are also not permitted.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can I change my plan after completing the reservation?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please complete any changes or cancellations to your reservation through the service or channel where the original booking was made. If you have any questions, please feel free to contact us by phone or email.<\/p><p>*Changes to room types or the number of guests may not be accommodated depending on room availability.<br>*Price differences may apply depending on the changes made.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you explain your policy regarding all-inclusive stay options?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please note that Setouchi Retreat Aonagi is not an all-inclusive hotel.<\/p><p>While your room rate includes the meals and services specified in your booked plan, additional charges apply for beverages, spa treatments, private pool usage, and other extra services.<\/p><p>Should you have any questions regarding your reservation details, please feel free to contact us.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">How does housekeeping work during consecutive stays?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Housekeeping service will be provided at your convenience, such as while you are out or exploring the resort. Service hours: 10:00 - 14:00.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can I use Furusato Nozei (hometown tax donation) accommodation vouchers?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Gift certificates issued by our company and certain Furusato Nozei accommodation vouchers are accepted. Reservations using these vouchers can be made through our official website or by phone.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">How can I confirm my reservation?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>You can review your reservation details in the confirmation email automatically sent upon completion of your booking. For modifications or cancellations, please proceed through the booking channel where your reservation was originally made. Should you have any questions, please feel free to contact us by phone or email.<br>*Please note that room or guest count changes are subject to room availability.<br>*Price differences may apply depending on the changes.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you please provide information regarding the Best Rate Guarantee?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Our Best Rate Guarantee applies if you find a lower rate offered by a third-party channel compared to the rate on our official website or provided by phone for the exact same stay plan and conditions. Please note that the comparison applies to the selling price before the deduction of third-party points or rewards. [Example 1] Official Website Rate: JPY 100,000 \/ Third-Party Site: JPY 110,000 discounted by 15% during a flash sale to JPY 93,500 -&gt; The guaranteed best rate will be JPY 93,500. [Example 2] Official Website Rate: JPY 100,000 \/ Third-Party Site: JPY 110,000 reduced to JPY 90,000 after redeeming points -&gt; The guaranteed best rate remains JPY 100,000.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are there any accommodation plans available for a marriage proposal?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please check our currently available stay plans on the &quot;Reservations &amp; Rates&quot; page. We are also delighted to consult with you individually. Anniversary options are available, so please feel free to utilize them for your proposal.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you please inform me about the available accommodation plans?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please check our currently available stay plans on the &quot;Reservations &amp; Rates&quot; page.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are the pool and hot spring facilities by reservation only?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We offer an indoor heated pool open year-round and an outdoor pool available during the summer season.<\/p><p>\u25a0 Private Pool (Exclusive Use \/ Reservation Required)<br>Reservations: Reception<br>Hours: 6:00\u201323:00 (Last entry 22:00)<\/p><p>\u25a0 Infinity Pool (No Reservation Required)<br>Hours: 6:00 AM\u2013Sunset<br>2026 Swimming Period: July 1 \u2013 September 13 (6:00 AM to sunset)<br>During the winter season, guests are welcome to visit for sightseeing and photography.<\/p><p>[Important Notes]<br>For public health and hygiene reasons, children who are not yet fully potty-trained are kindly requested to refrain from using the pool and jacuzzi facilities. This includes children wearing swim diapers or swim pants with diaper functions.<br>Children who are fully potty-trained as well as guests under 18 years of age may use the facilities under adult supervision.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">How can I cancel my reservation?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please process any modifications or cancellations through the booking channel where your reservation was originally made. Should you have any questions, please feel free to contact us by phone or email.<br>Please note that cancellation fees may vary depending on the plan and booking channel. We kindly ask you to check the details of your specific rate plan.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you please provide information regarding reservations made through travel agencies or third-party booking sites (OTAs)?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>For any changes or cancellations to reservations made through travel agencies or booking websites other than our official website, we kindly ask that you contact the original point of booking directly.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is it possible to stay as a solo traveler?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Guests are welcome to stay from 1 person. However, please note that single occupancy may not be available on certain dates.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you offer any day-use plans?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret to inform you that we do not offer any day-use plans.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can infants under one year old stay at the hotel?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We welcome families with children under elementary school age, limited to one group per day. The eligible room is strictly limited to one unit: the Partial Open-Air Bath Suite Panorama View. Rates for children are as follows: \u2022 With meals and bedding: JPY 15,950 \u2022 With meals, sharing existing bedding: JPY 7,150 \u2022 Without meals or bedding (co-sleeping): Free \u2022 Extra bed: JPY 8,800 \u2022 Baby cot: JPY 5,500 Please note that a maximum of two children sharing existing bedding with adults is permitted per room.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">How far in advance can I make a reservation?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>General reservations open seven months prior to the month of your intended stay. In addition, returning guests may enjoy advance booking privileges starting eleven months prior.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can I check room availability?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Room availability changes continuously. Please check the reservation page on our official website for the latest real-time information.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">How can I make a room reservation?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please search for room availability and make your reservation through our official website.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can children share a bed with adults?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We welcome children of primary school age and under for up to one group per day. This offer is exclusively available in one room: the &quot;Partial Open-Air Bath Suite Panorama View.&quot; - With meals &amp; bedding: \u00a515,950 - With meals \/ Bed-sharing (no extra bedding): \u00a57,150 - No meals \/ Bed-sharing (no extra bedding): Free - Extra bed: \u00a58,800 - Baby cot: \u00a55,500 If sharing a bed with an adult, up to two children may share the bed per room. Please note that children of junior high school age and older are considered adults for accommodation purposes.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can I stay with my pet?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret that pets are not permitted to stay at Setouchi Retreat Aonagi. *Guide dogs, service dogs, and hearing dogs are welcome to accompany you. However, as access to dining areas may be restricted, please contact the hotel in advance.<\/p><\/div><\/div><\/details><\/details><details class=\"okfaq-cat\"><summary><span class=\"okfaq-qt\">05. Check-in &amp; Check-out<\/span><span class=\"okfaq-n\">11<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you please explain the check-in and check-out procedures?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>[Check-in]<br>Our staff will guide you at the Check-in Lounge.<\/p><p>[Check-out]<br>Please bring your room key and luggage to the reception desk on the 1st floor of the Main Building.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can I reserve a time for dinner?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Dinner start times are available every 30 minutes between 18:00 and 19:30. While we will confirm your preferred time upon check-in, advance reservations are also welcome.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you offer early check-in?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>**Early Check-in**<br>Regrettably, we do not accept early check-in requests.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">May I use the swimming pool before check-in or after check-out?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please be advised that the swimming pool undergoes scheduled maintenance. Should you wish to use the pool before check-in or after check-out, kindly consult with us in advance.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can I store my luggage before check-in or after check-out?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We are pleased to store your luggage on the day of your arrival prior to check-in. After check-out, we can hold your luggage until your departure later that day.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is late check-out available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Late check-out until 12:00 PM is available for JPY 11,000. Please contact us in advance by phone or email. Kindly note that this service may not be available depending on room availability.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you please tell me the operating hours of the pool?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>The pool operating hours are as follows:<\/p><p>\u2022 Infinity Pool: Open during the summer season, with swimming available from early morning until sunset.<br>Swimming period for 2026:<br>July 1 \u2013 September 13 (06:00 to sunset)<\/p><p>\u2022 Private Pool &amp; Sauna: A heated pool available year-round for private, exclusive use.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is early check-in or late check-in\/out available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>\u25a0 Early Check-in<br>We regret that we are unable to accept early check-in requests.<\/p><p>\u25a0 Late Check-out<br>If you wish to extend your check-out time, we can accommodate you until 12:00 PM for \u00a511,000. Please contact us in advance by phone or email. Kindly note that this service may not be available depending on room availability.<br>In addition, stay extensions are subject to availability, and dinner may not be provided depending on the circumstances.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What are the breakfast hours?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Breakfast (Japanese cuisine) start times can be chosen every 15 minutes between 8:00 and 9:30.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What are the dinner service hours?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Dinner seating times are available every 30 minutes from 18:00 to 19:30.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What are the check-in and check-out times?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Check-in: From 15:00 (Latest check-in: 19:30)<br>Check-out: Until 11:00<br>*Times may vary depending on your accommodation plan.<\/p><\/div><\/div><\/details><\/details><details class=\"okfaq-cat\"><summary><span class=\"okfaq-qt\">06. Services<\/span><span class=\"okfaq-n\">14<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">May I send my luggage to the hotel in advance?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>When sending your luggage to the hotel, please ensure that your check-in date and the name of the registered guest are clearly stated on the shipping label.<\/p><p>&lt; Shipping Address &gt;<\/p><p>Address: 794-1 Yanagidani-machi, Matsuyama-shi, Ehime 790-2641, Japan<br>TEL: +81-89-977-9500<br>Setouchi Retreat Aonagi by Onco Chishin<br>c\/o Front Desk<\/p><p>* Please note that we are unable to store items requiring temperature control, hazardous materials, or valuables.<br>* We cannot accept cash-on-delivery (C.O.D.) or payment-on-delivery shipments.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can I send luggage from the hotel?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Luggage delivery service is available at the Front Desk. Both prepaid and cash-on-delivery slips are available.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can I order food delivery, such as delivery pizza?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>If you wish to use external delivery services not affiliated with the hotel, please inform us in advance and receive your delivery at the Reception. Please note that some stores may not include the hotel in their delivery area.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What is your policy regarding lost property?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please contact us by phone.<\/p><p>TEL: +81-89-977-9500<\/p><p>Items are kept for approximately 3 months.<br>*Opened food and beverages will be disposed of immediately.<\/p><p>To help us assist you promptly, please provide the following details:<br>- Your name<br>- Dates of stay (and room number, if remembered)<br>- Detailed description of the lost item<br>- Your contact information<\/p><p>*Please note that lost items can only be shipped to addresses within Japan.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can we set off fireworks in the surrounding area?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We kindly ask guests to refrain from setting off fireworks on or around the premises.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are there specific services tailored for senior guests?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We do not offer specific services categorized by age.<\/p><p>However, regardless of age, please do not hesitate to contact us prior to or during your stay if you have any health concerns or special requirements.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are smartphone chargers available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We have charging cables available for loan. Please feel free to inquire at the front desk.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are there any recommended events or activities within the hotel?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>At Setouchi Retreat Aonagi, we generally do not host seasonal or regular scheduled events.<\/p><p>Within our tranquil space of just seven suites, we offer a relaxing stay where you can gently immerse yourself in the stunning views of the Seto Inland Sea, art, hot springs, and fine dining.<\/p><p>While special projects or events may occasionally take place, they are held on an irregular basis. Past events are listed on our official website, so please feel free to take a look.<br><a href=\"https:\/\/setouchi.by-onko-chishin.com\/news\/\" target=\"_blank\" rel=\"noopener\">https:\/\/setouchi.by-onko-chishin.com\/news\/<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is there a florist on the hotel premises?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please kindly note that there is no florist on the hotel premises.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">May I walk around the hotel in room wear (yukata) or slippers?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We kindly ask that room wear be worn only inside your guest room. For your convenience, slippers for use within the hotel are provided in your room according to the number of guests.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is there a dress code for the restaurant?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We do not have a specific dress code at our restaurant, so please feel free to dine in smart casual or everyday attire. We kindly ask guests to refrain from wearing excessive perfume.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are swimwear rentals available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Complimentary swimwear rentals are available for adults only. However, as sizes and quantities are limited, we kindly recommend bringing your own swimwear.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can you assist with a surprise arrangement?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We offer anniversary options and would be delighted to assist you with your surprise.<\/p><p>Specifically, the following options are available:<br>\u2022 Cake<br>\u2022 Dinner dessert plate arrangement<br>\u2022 Flower gift<br>\u2022 Custom-made gift<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can you arrange a cake for an anniversary or special occasion?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We would be delighted to assist you with arranging cakes and flower arrangements.<\/p><p>\u3010Cake Rates\u3011<br>SS (9cm \/ 1\u20132 guests): JPY 2,200<br>S (12cm \/ 2\u20134 guests): JPY 2,750<br>M (15cm \/ 4\u20136 guests): JPY 3,850<br>You may specify your preferred serving time and include a personalized message.<\/p><p>For flower arrangements, we will prepare them according to your preferred budget (from JPY 5,500) and style.<br>If you wish to make a request, please contact us at the email address below:<br>e-mail: setouchi@okcs.co.jp<\/p><\/div><\/div><\/details><\/details><details class=\"okfaq-cat\"><summary><span class=\"okfaq-qt\">07. Facilities<\/span><span class=\"okfaq-n\">26<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is there a microwave available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We do not have microwaves available for guest use; however, our dining team would be pleased to heat items for you upon request.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are there any hot springs near the hotel?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Located approximately 30 minutes by car from the hotel is Dogo Onsen Honkan, renowned as one of Japan's oldest hot springs.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is there a spa salon?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Seasonal treatments are available at our hotel spa.<br>You may view the menu on the page below. If you wish to make a reservation, please contact us by phone or email.<br><a href=\"https:\/\/setouchi.by-onko-chishin.com\/spa\/\" target=\"_blank\" rel=\"noopener\">https:\/\/setouchi.by-onko-chishin.com\/spa\/<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What are the spring qualities of the public bath?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We apologize, but there is no public bath on the premises.<\/p><p>Natural hot spring water can be enjoyed within the guest rooms of the &quot;Semi-open-air Hot Spring Suite Panorama View&quot; and &quot;Semi-open-air Hot Spring Suite Forest View&quot;.<\/p><p>The spring water quality is a hypotonic, mildly alkaline cold mineral spring, characterized by its gentle, soft feel on the skin with minimal irritation.<br>We invite you to enjoy a relaxing and soothing bath.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">May guests with tattoos use the pool?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Guests with tattoos are welcome to use our swimming pools.<\/p><p>We have two pool facilities: the indoor private pool and the outdoor infinity pool (open during summer only). There are no specific restrictions regarding tattoos for either pool.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is there a manga corner available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret to inform you that we do not have a manga corner on the premises.<\/p><p>Instead, guests are welcome to enjoy our tranquil Art Lounge, where you can unwind in a peaceful setting with a curated selection of books on architecture and art.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you have washing machines or laundry facilities?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret to inform you that we do not offer standard laundry services, nor do we have guest laundry facilities on-site.<br>As our hotel is located on a hilltop, there are no coin-operated laundromats nearby.<\/p><p>Please note that our in-house equipment consists of domestic washing machines only. Therefore, we are unable to accept delicate garments or items requiring special care.<\/p><p>We kindly accept only standard clothing, such as T-shirts and casual wear, that can be laundered normally at home.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you sell cigarettes?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret to inform you that cigarettes are not available for purchase at the hotel.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you tell me about the hotel's background and history?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Designed by the world-renowned architect Tadao Ando, the building originally served in part as a public art museum before being renovated into a small luxury hotel overlooking the Seto Inland Sea.<\/p><p>Our accolades include the &quot;Inspired Design Hotel&quot; award at the Boutique Hotel Awards 2018, as well as receiving the highest rating of 5 Red Pavilions in the &quot;MICHELIN Guide Hiroshima Ehime 2018 Special Edition.&quot; Furthermore, Setouchi Retreat Aonagi was awarded &quot;1 Michelin Key&quot; in the MICHELIN Key 2024, continuing to receive recognition from prestigious global awards each year.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is there a cold plunge pool available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret to inform you that we do not have a cold plunge pool.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are there elevators or escalators in the hotel?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Elevators are available for your convenience.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are there private baths available for reservation?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret to inform you that we do not have private rental baths or family baths available.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is there a fitness gym available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret to inform you that Setouchi Retreat Aonagi does not have a fitness gym.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is the pool available for day use?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret to inform you that day use or non-stay access to the pool is not available.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are swim rings available at the pool?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We do not provide swim rings, so please feel free to bring your own. As the Private Pool is exclusively for private rental, there are no restrictions on using swim rings. When using them at the Infinity Pool, we kindly ask for your consideration towards other guests.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is the pool located outdoors?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We have an indoor heated pool available year-round and an outdoor pool open during the summer season.<\/p><p>\u25a0 Private Pool (Exclusive Reservation Required)<br>Reservation: Reception<br>Operating Hours: 6:00\u201323:00 (Last entry 22:00)<\/p><p>\u25a0 Infinity Pool (No Reservation Required)<br>Operating Hours: 6:00 AM\u2013Sunset<br>2026 Swimming Season: July 1 \u2013 September 13 (06:00 to sunset)<br>*During the winter season, guests are welcome to visit for sightseeing and photography.<\/p><p>[Important Notes]<br>For public health and hygiene reasons, children who have not completed toilet training are respectfully requested to refrain from using the pool and jacuzzi. Usage is not permitted even when wearing swim diapers or reusable swim pants.<br>Children who are toilet-trained and guests under 18 years of age may use the facilities under adult supervision.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">I would like to consult about holding a wedding ceremony or reception.<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>For details regarding wedding ceremonies and receptions, please contact our partner wedding planning team.<br><a href=\"https:\/\/setouchiwedding.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/setouchiwedding.com\/<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you have laundry facilities or laundry services available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret to inform you that we do not have self-service laundry facilities or laundry services on site.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is the communal bath a hot spring?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>The hotel does not have a communal bath. However, guests in select rooms can enjoy hot spring water (heated, diluted, and recirculated) in their private guest room baths.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you tell me about the lounge facilities?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We offer an Art Lounge exclusively for resident guests.<br>The lounge features a curated collection of books focusing on architecture and art, alongside complimentary beverages for your enjoyment at your leisure.<\/p><p>Please refer to the Art Lounge section under Facilities on our website:<br><a href=\"https:\/\/setouchi.by-onko-chishin.com\/facilities\/\" target=\"_blank\" rel=\"noopener\">https:\/\/setouchi.by-onko-chishin.com\/facilities\/<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are the hot springs and public baths available for day use?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret to inform you that we do not offer day-use access to our hot springs or public baths.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is there a sauna available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>A dry sauna is located within our private pool facility. The private pool is available exclusively for private hire and requires prior reservation. Usage fee: JPY 11,000 \/ 60 minutes.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you offer massage services?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Our hotel spa offers seasonal treatments.<br>You may view the spa menu on the following page. If you wish to make a reservation, please contact us by phone or email.<br><a href=\"https:\/\/setouchi.by-onko-chishin.com\/spa\/\" target=\"_blank\" rel=\"noopener\">https:\/\/setouchi.by-onko-chishin.com\/spa\/<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you have a spa or public bath?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret that we do not have a communal public bath on the premises.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you have a communal bath?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret to inform you that we do not have a public communal bath. For guests who wish to enjoy hot springs, please select one of the following room types featuring a private hot spring bath: - Partial Open-Air Hot Spring Suite Panorama View - Partial Open-Air Hot Spring Suite Forest View. Other room types are equipped with private baths with heated water.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you have a swimming pool?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We feature an indoor heated pool open year-round and an outdoor pool open during the summer season. [Private Pool (Exclusive hire \/ Reservation required)] Reservations: Reception \/ Operating hours: 6:00\u201323:00 (Last entry 22:00). [Infinity Pool (No reservation required)] Operating hours: 6:00 AM\u2013Sunset \/ Swimming period for 2026: July 1 to September 13 (6:00 AM\u2013Sunset). Even during winter, guests are welcome to visit for viewing and photography. [Important Notice] For public health reasons, children who are not yet fully potty-trained are kindly requested to refrain from using the pool and jacuzzi. Usage is not permitted even when wearing swim diapers or water-resistant pants. Children who are fully potty-trained and guests under 18 years of age may use the facilities under adult supervision.<\/p><\/div><\/div><\/details><\/details><details class=\"okfaq-cat\"><summary><span class=\"okfaq-qt\">08. Rates &amp; Payment<\/span><span class=\"okfaq-n\">10<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">How can I change or cancel a reservation made with online credit card payment?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>The procedure depends on the booking site used.<\/p><p>Regarding Changes:<br>Regardless of whether payment is made on-site or pre-paid by credit card, the scope of changes that can be made to online reservations is limited. As rules vary depending on the booking channel, please contact the hotel directly for assistance.<\/p><p>Regarding Cancellations:<br>Upon cancellation, an instruction is automatically sent from the reservation system to your credit card company, and the credit card payment will be canceled automatically. Please note that while the cancellation request is processed immediately, the timing of the actual refund depends on your credit card issuer.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you explain your compliance with Japan's Qualified Invoice System?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>For payments settled directly at the hotel (cash or credit card), we will issue an itemized receipt complying with the invoice system. If you require a specific name on the receipt, please inform us upon check-in.<\/p><p>If no payment is made directly to the hotel (e.g., online credit card settlement or payment via a travel agency), the hotel is unable to issue a receipt. Guests requiring a receipt in such cases are kindly requested to contact their booking provider. Should you incur additional expenses at the hotel, we can issue a receipt solely for that spent amount.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Which credit cards do you accept?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We accept the following credit cards:<br>VISA \/ Mastercard \/ JCB \/ AMEX \/ Diners Club \/ UnionPay \/ Discover<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can you issue a receipt?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>For payments made on-site, we will issue a receipt upon departure. Please inform us of your preferred addressee name on the day of your stay.<br>*For advance online payments, please check with the booking channel through which you made your reservation.<br>*As a rule, we are unable to reissue receipts in the event of loss.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">How much is the hot spring tax?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>A separate hot spring tax of JPY 150 per adult (junior high school age and older) per night is charged only when staying in a suite with a hot spring bath. Children of primary school age and younger are exempt.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">If paying on-site, when will the payment be processed?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Payment for accommodation charges is requested upon check-out. If you have any specific preferences regarding the timing of payment, please feel free to consult the reception in advance or upon arrival.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">How much is the breakfast fee?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Breakfast can be added for \u00a54,400 per person.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What payment methods are accepted for room charges?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We accept payment by cash and major credit cards.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What are the accommodation rates?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Room rates vary depending on the plan and current availability. For the latest details and plan rates, please visit the reservation page on our official website.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What are the accommodation rates for children?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Limited to one group per day, children of elementary school age and younger are welcome to stay with us. This is applicable exclusively to the &quot;Semi-Open-air Hot Spring Suite Panorama View&quot; room.<\/p><p>\u30fbMeals included \/ Bedding included: JPY 15,950<br>\u30fbMeals included \/ Bed sharing (no bedding): JPY 7,150<br>\u30fbNo meals \/ Bed sharing (no bedding): Free of charge<br>\u30fbExtra bed: JPY 8,800<br>\u30fbBaby cot: JPY 5,500<br>When sharing a bed with adults, up to 2 children are permitted to share a bed.<\/p><p>Please note that children of junior high school age and above will be charged at the adult rate.<\/p><\/div><\/div><\/details><\/details><details class=\"okfaq-cat\"><summary><span class=\"okfaq-qt\">09. Access &amp; Transportation<\/span><span class=\"okfaq-n\">9<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Will a cancellation fee be charged if I cancel my reservation due to natural disasters or public transportation disruptions?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>As we are unable to check your reservation status via chatbot, please contact us by phone if you wish to cancel due to natural disasters or public transport disruptions. We will provide detailed information regarding cancellation fees and other matters.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you please inform me of the taxi fares in the area?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We offer special discounted rates with our partner taxi service for staying guests.<\/p><p>These special rates apply exclusively for transfers between Setouchi Retreat Aonagi and the following locations:<\/p><p>\u30fb Matsuyama Airport: JPY 4,500<br>\u30fb Matsuyama Sightseeing Port: JPY 4,500<br>\u30fb JR Matsuyama Station: JPY 3,500<br>\u30fb Dogo Onsen Station: JPY 3,500<br>\u30fb Matsuyama Castle Ropeway Station: JPY 3,500<\/p><p>If you wish to arrange a taxi, please notify us at least 3 days prior to your arrival date.<br>*Rates are per vehicle.<br>Please feel free to contact us if you would like to make a reservation.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you have wheelchairs available for guest use?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We have one wheelchair available for rental.<\/p><p>You may navigate through public spaces and move to your guest room without using stairs.<\/p><p>Please note, however, that the bathrooms in the guest rooms are not accessible or barrier-free. They are not equipped with care facilities such as grab bars in the bathtub or washing area. We kindly ask for your understanding in advance.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can you arrange a taxi for me?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We would be delighted to assist you with arranging a taxi. Due to our hotel's location, it may take some time for the taxi to arrive, so we kindly ask that you request one well in advance.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What is the access between the nearest airport and the hotel?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>From Matsuyama Airport, it takes approximately 50 minutes (30 km) by car.<br>In addition, taxi arrangements at a special discount rate are available for hotel guests. (\u00a54,500 one-way \/ reservation required at least 3 days in advance)<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are there EV charging stations available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Two electric vehicle (EV) chargers are available in our parking lot. If you wish to use them, kindly inform us in advance so we can ensure a smooth arrangement for you.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you tell me how to reach the hotel from the train station?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>The hotel is approximately a 35-minute drive (18 km) from JR Matsuyama Station.<br>Please take Prefectural Route 20 and follow the signs for Elleair Golf Club Matsuyama.<br>We can also arrange a taxi at a preferential rate exclusively for hotel guests (3,500 JPY one way \/ reservation required at least 3 days in advance).<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is parking available?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please park your vehicle in the outdoor parking area located in front of the entrance. There are no vehicle height or size restrictions (no reservation required, complimentary). Additionally, two Electric Vehicle (EV) chargers are available in the parking area. If you wish to use them, kindly contact us in advance.<\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do you provide a shuttle service?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>We regret to inform you that we do not offer a shuttle bus service. However, we can arrange taxi transfers at special discounted rates to and from the following 5 locations (reservation required at least 3 days in advance):<br>\u30fbMatsuyama Airport: JPY 4,500<br>\u30fbMatsuyama Sightseeing Port: JPY 4,500<br>\u30fbJR Matsuyama Station: JPY 3,500<br>\u30fbDogo Onsen Station: JPY 3,500<br>\u30fbMatsuyama Castle Ropeway Station: JPY 3,500<\/p><\/div><\/div><\/details><\/details><details class=\"okfaq-cat\"><summary><span class=\"okfaq-qt\">10. Membership Program<\/span><span class=\"okfaq-n\">18<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">How can I check my membership point balance?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please check your point balance from the following link:<br><a href=\"https:\/\/membership.by-onko-chishin.com\/auth\/login\/\" target=\"_blank\" rel=\"noopener\">https:\/\/membership.by-onko-chishin.com\/auth\/login\/<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Do the membership card points have an expiration date?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>There is no expiration date for the points. Please check the following link for details. <a href=\"https:\/\/by-onko-chishin.com\/destination-club#\u4f1a\u54e1\u30e9\u30f3\u30af\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club#\u4f1a\u54e1\u30e9\u30f3\u30af<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">How are points awarded if an accompanying guest, rather than the person making the reservation, is a member?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please check the details via the link below. <a href=\"https:\/\/by-onko-chishin.com\/destination-club#FAQ\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club#FAQ<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is member registration required to use the services?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Member registration is required to enjoy membership benefits. <a href=\"https:\/\/membership.by-onko-chishin.com\/auth\/signup\/\" target=\"_blank\" rel=\"noopener\">https:\/\/membership.by-onko-chishin.com\/auth\/signup\/<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">How can I cancel my membership?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please proceed via 'Membership Cancellation' on your member My Page. <a href=\"https:\/\/membership.by-onko-chishin.com\/auth\/login\/\" target=\"_blank\" rel=\"noopener\">https:\/\/membership.by-onko-chishin.com\/auth\/login\/<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can I register as a corporate member?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Registration under a corporate name is unfortunately not available. Please visit the link below for more details. <a href=\"https:\/\/by-onko-chishin.com\/destination-club#FAQ\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club#FAQ<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">What should I do if I am unable to complete new member registration?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please contact us using the inquiry form below. <a href=\"https:\/\/by-onko-chishin.com\/destination-club\/contact-us\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club\/contact-us<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you please inform me when membership tier upgrades take place?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please visit the following link for details.<br><a href=\"https:\/\/by-onko-chishin.com\/destination-club\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Where can I review the Membership Terms and Conditions?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please check the terms and conditions via the following link.<br><a href=\"https:\/\/by-onko-chishin.com\/destination-club\/terms-and-conditions\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club\/terms-and-conditions<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are there any membership benefits available at the restaurants?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Membership benefits apply to selected restaurants. For further details, please visit the following link.<br><a href=\"https:\/\/by-onko-chishin.com\/destination-club\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Are reservations made through third-party booking websites eligible for the membership program?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please refer to the following link for detailed information.<br><a href=\"https:\/\/by-onko-chishin.com\/destination-club#FAQ\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club#FAQ<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is it possible to combine points earned by family members or multiple accounts into a single membership account?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Points cannot be combined across multiple accounts. For further details, please refer to the following link.<br><a href=\"https:\/\/by-onko-chishin.com\/destination-club#FAQ\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club#FAQ<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Can a membership tier be downgraded?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please check the details via the following link.<br><a href=\"https:\/\/by-onko-chishin.com\/destination-club#FAQ\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club#FAQ<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">From what starting date are cumulative base membership points calculated?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please check the details via the following link.<br><a href=\"https:\/\/by-onko-chishin.com\/destination-club#FAQ\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club#FAQ<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Is there a fee for membership registration?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Registration is free of charge. Please check the link below for details.<br><a href=\"https:\/\/by-onko-chishin.com\/destination-club#\u4f1a\u54e1\u767b\u9332\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club#\u4f1a\u54e1\u767b\u9332<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">How can I update my membership information (email address, password)?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please update your information via &quot;Edit Member Information&quot; on your My Page.<br><a href=\"https:\/\/membership.by-onko-chishin.com\/auth\/login\/\" target=\"_blank\" rel=\"noopener\">https:\/\/membership.by-onko-chishin.com\/auth\/login\/<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">Could you please provide details regarding member benefits?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>Please visit our website for details regarding our membership program:<br><a href=\"https:\/\/by-onko-chishin.com\/destination-club\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club<\/a><\/p><\/div><\/div><\/details><details class=\"okfaq-item\"><summary><span class=\"okfaq-q\">Q<\/span><span class=\"okfaq-qt\">How can I register for a membership?<\/span><span class=\"okfaq-chev\" aria-hidden=\"true\"><\/span><\/summary><div class=\"okfaq-a\"><span class=\"okfaq-al\">A<\/span><div class=\"okfaq-at\"><p>You may register for membership via the following link: <a href=\"https:\/\/membership.by-onko-chishin.com\/auth\/signup\/\" target=\"_blank\" rel=\"noopener\">https:\/\/membership.by-onko-chishin.com\/auth\/signup\/<\/a><\/p><\/div><\/div><\/details><\/details><\/details>\n<\/div>\n<script type=\"application\/ld+json\">{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"inLanguage\": \"en\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"May I send my luggage to the hotel in advance?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"When sending your luggage to the hotel, please ensure that your check-in date and the name of the registered guest are clearly stated on the shipping label.\\n\\n< Shipping Address >\\n\\nAddress: 794-1 Yanagidani-machi, Matsuyama-shi, Ehime 790-2641, Japan\\nTEL: +81-89-977-9500\\nSetouchi Retreat Aonagi by Onco Chishin\\nc\/o Front Desk\\n\\n* Please note that we are unable to store items requiring temperature control, hazardous materials, or valuables.\\n* We cannot accept cash-on-delivery (C.O.D.) or payment-on-delivery shipments.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you have staff members who speak English, Chinese, or Korean?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We have several staff members who are able to assist you in English.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is complimentary Wi-Fi available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Complimentary Wi-Fi is available in all guest rooms. If you have any questions regarding the connection, please ask our staff on the day of your stay.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I send luggage from the hotel?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Luggage delivery service is available at the Front Desk. Both prepaid and cash-on-delivery slips are available.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can the guest room windows be opened?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Windows can be opened, except in guest rooms without balconies.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is there a microwave available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We do not have microwaves available for guest use; however, our dining team would be pleased to heat items for you upon request.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I order food delivery, such as delivery pizza?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"If you wish to use external delivery services not affiliated with the hotel, please inform us in advance and receive your delivery at the Reception. Please note that some stores may not include the hotel in their delivery area.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are pajamas for children available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Children's slippers and toothbrushes are provided. Please note that pajamas for children are not available.\\nIn addition, the following rental items are available upon request:\\n- Bed guard (for children aged 18 to 60 months)\\n- Bouncer\\n- Diaper trash can\\n- Baby cot (Additional fee: JPY 5,500)\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How can I check my membership point balance?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please check your point balance from the following link:\\nhttps:\/\/membership.by-onko-chishin.com\/auth\/login\/\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Will a cancellation fee be charged if I cancel my reservation due to natural disasters or public transportation disruptions?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"As we are unable to check your reservation status via chatbot, please contact us by phone if you wish to cancel due to natural disasters or public transport disruptions. We will provide detailed information regarding cancellation fees and other matters.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do the membership card points have an expiration date?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"There is no expiration date for the points. Please check the following link for details. https:\/\/by-onko-chishin.com\/destination-club#\u4f1a\u54e1\u30e9\u30f3\u30af\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is body wash provided in the room?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Shampoo, conditioner, body wash, body lotion, and skincare amenities are available in your room.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How are points awarded if an accompanying guest, rather than the person making the reservation, is a member?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please check the details via the link below. https:\/\/by-onko-chishin.com\/destination-club#FAQ\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What can I watch on the television? (Channels \/ Streaming services \/ Pay-TV)\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Televisions in the guest rooms receive terrestrial digital broadcasting only.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is member registration required to use the services?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Member registration is required to enjoy membership benefits. https:\/\/membership.by-onko-chishin.com\/auth\/signup\/\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How can I cancel my membership?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please proceed via 'Membership Cancellation' on your member My Page. https:\/\/membership.by-onko-chishin.com\/auth\/login\/\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I register as a corporate member?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Registration under a corporate name is unfortunately not available. Please visit the link below for more details. https:\/\/by-onko-chishin.com\/destination-club#FAQ\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What should I do if I am unable to complete new member registration?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please contact us using the inquiry form below. https:\/\/by-onko-chishin.com\/destination-club\/contact-us\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you please inform me when membership tier upgrades take place?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please visit the following link for details.\\nhttps:\/\/by-onko-chishin.com\/destination-club\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Where can I review the Membership Terms and Conditions?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please check the terms and conditions via the following link.\\nhttps:\/\/by-onko-chishin.com\/destination-club\/terms-and-conditions\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are there any membership benefits available at the restaurants?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Membership benefits apply to selected restaurants. For further details, please visit the following link.\\nhttps:\/\/by-onko-chishin.com\/destination-club\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are reservations made through third-party booking websites eligible for the membership program?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please refer to the following link for detailed information.\\nhttps:\/\/by-onko-chishin.com\/destination-club#FAQ\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is it possible to combine points earned by family members or multiple accounts into a single membership account?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Points cannot be combined across multiple accounts. For further details, please refer to the following link.\\nhttps:\/\/by-onko-chishin.com\/destination-club#FAQ\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can a membership tier be downgraded?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please check the details via the following link.\\nhttps:\/\/by-onko-chishin.com\/destination-club#FAQ\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"From what starting date are cumulative base membership points calculated?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please check the details via the following link.\\nhttps:\/\/by-onko-chishin.com\/destination-club#FAQ\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I make a reservation by phone?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Reservations by telephone are accepted for all plans, excluding web-exclusive offers.\\nPlease feel free to contact us by phone.\\nTEL: +81-89-977-9500\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are there any convenience stores nearby?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Nearby stores are as follows:\\n\\nConvenience Store\\nLawson Matsuyama Hakuzuidai: Approx. 15 minutes by car (9 km)\\n\\nSupermarket\\nFuji Natsume: Approx. 20 minutes by car (11.5 km)\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is there a curfew for the entrance?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"There is no curfew; however, the main entrance closes at 23:00. We will unlock the door upon your return, so kindly inform us of your expected arrival time in advance.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are baby cribs available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Baby cribs are available for rental. Please feel free to contact us in advance.\\nFee: JPY 5,500\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What is your policy regarding lost property?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please contact us by phone.\\n\\nTEL: +81-89-977-9500\\n\\nItems are kept for approximately 3 months.\\n*Opened food and beverages will be disposed of immediately.\\n\\nTo help us assist you promptly, please provide the following details:\\n- Your name\\n- Dates of stay (and room number, if remembered)\\n- Detailed description of the lost item\\n- Your contact information\\n\\n*Please note that lost items can only be shipped to addresses within Japan.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you provide makeup remover?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, makeup remover is available.\\n\\nWe provide cleansing oil from \\\"ALL THAT SPA,\\\" the brand featured in our spa treatments.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I add breakfast on the day of my stay?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We regret to inform you that same-day requests for breakfast cannot be accommodated. If you wish to add meals or change to a plan that includes meals, please inform us at least 3 days in advance.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are there any hot springs near the hotel?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Located approximately 30 minutes by car from the hotel is Dogo Onsen Honkan, renowned as one of Japan's oldest hot springs.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you please explain the check-in and check-out procedures?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"[Check-in]\\nOur staff will guide you at the Check-in Lounge.\\n\\n[Check-out]\\nPlease bring your room key and luggage to the reception desk on the 1st floor of the Main Building.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you tell me about the bedding in the guest rooms?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Our guest rooms feature Sealy mattresses with a bed width of 120 cm (140 cm in THE AONAGI Suite only).\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"I have not received my reservation confirmation email.\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"If you have not received your confirmation email, possible reasons include:\\n\\n\u30fbIncorrect registered email address\\n\u30fbEmail marked as spam\/junk or restricted by reception settings\\n\\nIf you would like to confirm your reservation, please kindly contact us directly by phone.\\n\\nTEL: +81-89-977-9500\\n\\n*Please note that reservations made through booking sites other than our official website may take some time to be notified to us.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is there an air purifier in the room?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Air purifiers are provided in all guest rooms.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I make a same-day reservation?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Same-day reservations are accepted subject to room availability. Please check availability on our official website or other booking sites, or contact us directly by phone.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are skincare products (lotion, facial wash, makeup remover) provided?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Skincare amenities are provided in your room.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is there a fee for membership registration?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Registration is free of charge. Please check the link below for details.\\nhttps:\/\/by-onko-chishin.com\/destination-club#\u4f1a\u54e1\u767b\u9332\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is there a spa salon?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Seasonal treatments are available at our hotel spa.\\nYou may view the menu on the page below. If you wish to make a reservation, please contact us by phone or email.\\nhttps:\/\/setouchi.by-onko-chishin.com\/spa\/\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are there rooms available for guests traveling with children?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Our hotel limits stays with children of primary school age or younger to one group per day.\\nThe available room type is restricted to one room: the Semi-Open-Air Hot Spring Suite Panoramic View.\\n\\nPlease note that this room is not exclusively for guests with children and is also available for adult guests traveling without children.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do the guest rooms have private baths?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"All guest rooms are equipped with private baths.\\n\\nPlease note that we do not have a communal public bath. Guests wishing to enjoy natural hot spring water are kindly requested to select one of the following two suite types:\\n- Semi-open-air Hot Spring Suite Panorama View\\n- Semi-open-air Hot Spring Suite Forest View\\n\\nThe baths in room types other than those listed above utilize heated tap water.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are towels provided?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Imabari towels are provided in your room and at the private pool. Should you require additional towels, please feel free to inform our staff.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What are the spring qualities of the public bath?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We apologize, but there is no public bath on the premises.\\n\\nNatural hot spring water can be enjoyed within the guest rooms of the \\\"Semi-open-air Hot Spring Suite Panorama View\\\" and \\\"Semi-open-air Hot Spring Suite Forest View\\\".\\n\\nThe spring water quality is a hypotonic, mildly alkaline cold mineral spring, characterized by its gentle, soft feel on the skin with minimal irritation.\\nWe invite you to enjoy a relaxing and soothing bath.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How many baths are in the public bath area?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We regret to inform you that we do not have a public bath.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is there a pool for children or infants?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We apologize, but we do not have a pool specifically for children.\\n\\nUse of the pools is strictly limited to children who are fully potty-trained.\\n\\nThe pool depths are as follows:\\n- Outdoor Infinity Pool: approx. 1.12 m\\n- Underground Private Pool: approx. 1.27 m\\n\\nWe offer a limited number of flotation devices for children; however, as supplies are limited, we recommend bringing your own if needed.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"May guests with tattoos use the pool?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Guests with tattoos are welcome to use our swimming pools.\\n\\nWe have two pool facilities: the indoor private pool and the outdoor infinity pool (open during summer only). There are no specific restrictions regarding tattoos for either pool.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I reserve a time for dinner?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Dinner start times are available every 30 minutes between 18:00 and 19:30. While we will confirm your preferred time upon check-in, advance reservations are also welcome.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you offer plans that include dinner?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, we offer accommodation plans that include dinner.\\nPlease check the \\\"Rates & Reservations\\\" page for details.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you please inform me of the taxi fares in the area?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We offer special discounted rates with our partner taxi service for staying guests.\\n\\nThese special rates apply exclusively for transfers between Setouchi Retreat Aonagi and the following locations:\\n\\n\u30fb Matsuyama Airport: JPY 4,500\\n\u30fb Matsuyama Sightseeing Port: JPY 4,500\\n\u30fb JR Matsuyama Station: JPY 3,500\\n\u30fb Dogo Onsen Station: JPY 3,500\\n\u30fb Matsuyama Castle Ropeway Station: JPY 3,500\\n\\nIf you wish to arrange a taxi, please notify us at least 3 days prior to your arrival date.\\n*Rates are per vehicle.\\nPlease feel free to contact us if you would like to make a reservation.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can we set off fireworks in the surrounding area?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We kindly ask guests to refrain from setting off fireworks on or around the premises.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you please provide information on the local weather?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Local weather conditions vary from day to day.\\nWe kindly invite you to check the latest forecasts on a dedicated weather forecast website.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you have family rooms available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We do not have dedicated family rooms.\\n\\nFor guests traveling with children of primary school age or younger, reservations are limited to one group per day, exclusively in our Partial Open-Air Hot Spring Suite Panorama View.\\nThis room features two standard beds, with one additional extra bed and, upon request, one sofa bed available.\\n\\nFor groups consisting solely of adults (guests of junior high school age and above), we recommend the 4-Bed Suite Ocean View.\\nThis suite includes four standard beds, and with an additional sofa bed, it can accommodate up to five guests. While this room does not feature a private hot spring bath, it offers wonderful, scenic views.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you please resend the reservation confirmation email?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"If you wish to have your reservation confirmation email resent, please contact us directly by phone or email. We recommend using an email address other than a mobile carrier domain when registering your booking.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you sell accommodation gift certificates?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, Onko Chishin Gift Certificates are available for purchase.\\nSetouchi Retreat Aonagi is an eligible property where these vouchers can be redeemed.\\n\\nhttps:\/\/shop.okcs.co.jp\/products\/onko-chishin002?utm_source=from_okcs_hp_selection&utm_medium=from_okcs_hp_selection&utm_campaign=from_okcs_hp_selection&utm_id=from_okcs_hp_selection&_gl=1*wm04ay*_gcl_au*MzM0MjkwOTgwLjE3NzY0MTI1MTU.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"I would like to enjoy Japanese cuisine.\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We serve Japanese cuisine for both dinner and breakfast.\\n\\n\u30fb Dinner: We offer Kaiseki dining featuring fresh seafood and local delicacies from the Setouchi region. Committed to locally sourced ingredients, we place great importance on the delicate aromas and seasonal qualities essential to authentic Japanese cuisine.\\n\u30fb Breakfast: Enjoy a gentle Japanese set breakfast made with seasonal ingredients, accompanied by rice grown in Ehime Prefecture and freshly cooked in a traditional clay pot.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are there any rooms with a view of the airport runway?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Setouchi Retreat Aonagi is located approximately a 1-hour drive from the airport, and we do not have any rooms that offer a view of the runway.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is crab served at the hotel?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Depending on the season and daily menu, crab may be served as part of a dish.\\n\\nPlease note, however, that Setouchi Retreat Aonagi does not offer crab-centric course meals or dedicated crab Kaiseki dining. Crab is served merely as one component within our standard Kaiseki course.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you serve welcome drinks?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, we offer welcome drinks upon check-in.\\n\\nWe serve local Ehime citrus juice and sparkling wine. Please relax and enjoy your welcome beverage upon arrival.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you tell me about the availability of alcoholic beverages?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Our restaurant offers a wide selection of alcoholic beverages, including pairings tailored to your meal. Please note that a corkage fee applies if you bring your own alcoholic drinks to the restaurant.\\n\\nKindly note that Setouchi Retreat Aonagi does not have an on-site bar.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is there a manga corner available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We regret to inform you that we do not have a manga corner on the premises.\\n\\nInstead, guests are welcome to enjoy our tranquil Art Lounge, where you can unwind in a peaceful setting with a curated selection of books on architecture and art.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"May I bring portable electric griddles or gas stoves?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"For safety management reasons, we kindly ask guests to refrain from bringing or using any cooking appliances, including gas stoves and electric griddles, inside the hotel.\\n\\nWe sincerely appreciate your understanding and cooperation.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are there specific services tailored for senior guests?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We do not offer specific services categorized by age.\\n\\nHowever, regardless of age, please do not hesitate to contact us prior to or during your stay if you have any health concerns or special requirements.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can dinner menus be altered for consecutive nights?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"For guests staying multiple nights, we vary the dining menu each evening.\\n\\nPlease note that our culinary team specializes exclusively in Japanese cuisine. Dinner is served as Kaiseki cuisine, and breakfast is offered as a Japanese set meal. While all meals are Japanese cuisine, we select different ingredients and menus from the second night onwards.\\n\\nKindly note that lunch service is not available. On the full days of your stay, guests typically dine in town while sightseeing or bring their own food.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you provide information regarding multi-night stays?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Subject to availability, you may remain in the same room type throughout your stay, or choose to experience different room categories for a change of mood. Our team will be pleased to assist with moving your luggage between rooms.\\n\\nPlease note that our culinary team exclusively prepares Japanese cuisine. Dinner is served as Kaiseki cuisine, and breakfast is served as a Japanese set meal. From the second night onward, we alter the ingredients and menu items.\\n\\nKindly note that lunch service is not available. On the full days of your stay, guests often enjoy dining in the city center while sightseeing or bring food back to the resort.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you have washing machines or laundry facilities?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We regret to inform you that we do not offer standard laundry services, nor do we have guest laundry facilities on-site.\\nAs our hotel is located on a hilltop, there are no coin-operated laundromats nearby.\\n\\nPlease note that our in-house equipment consists of domestic washing machines only. Therefore, we are unable to accept delicate garments or items requiring special care.\\n\\nWe kindly accept only standard clothing, such as T-shirts and casual wear, that can be laundered normally at home.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are there plans that include breakfast?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, we offer plans that include breakfast.\\nPlease check the \\\"Reservations & Rates\\\" page for details.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How can I change or cancel a reservation made with online credit card payment?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The procedure depends on the booking site used.\\n\\nRegarding Changes:\\nRegardless of whether payment is made on-site or pre-paid by credit card, the scope of changes that can be made to online reservations is limited. As rules vary depending on the booking channel, please contact the hotel directly for assistance.\\n\\nRegarding Cancellations:\\nUpon cancellation, an instruction is automatically sent from the reservation system to your credit card company, and the credit card payment will be canceled automatically. Please note that while the cancellation request is processed immediately, the timing of the actual refund depends on your credit card issuer.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you explain your compliance with Japan's Qualified Invoice System?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"For payments settled directly at the hotel (cash or credit card), we will issue an itemized receipt complying with the invoice system. If you require a specific name on the receipt, please inform us upon check-in.\\n\\nIf no payment is made directly to the hotel (e.g., online credit card settlement or payment via a travel agency), the hotel is unable to issue a receipt. Guests requiring a receipt in such cases are kindly requested to contact their booking provider. Should you incur additional expenses at the hotel, we can issue a receipt solely for that spent amount.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you tell me about Matsuyama Castle?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Matsuyama Castle\\nOne of Japan's 12 original castle keeps constructed in the Edo period that still survive today, and designated as one of Japan's Top 100 Castles. Perched atop a hill, its main keep offers panoramic views of Matsuyama city and the Seto Inland Sea. Construction was initiated by Kato Yoshiaki. At the Matsuyama Castle Ninomaru Historical Garden, traditional Takigi-Noh performances\u2014much loved by former feudal lords\u2014are held, and the garden bustles with life across the four seasons.\\n\\nAccessing the Summit via Ropeway or Chairlift\\nSituated on a lush hill, the castle keep commands an expansive view of the city and the Seto Inland Sea. It is a 5-minute walk from the Okaido tram stop on the Iyo Railway, followed by a 3-minute ropeway ride or a 6-minute chairlift ride. You can also enjoy visiting local sightseeing spots aboard the retro Botchan Train, a restored Meiji-era steam locomotive that runs through Matsuyama city.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are there locations within the hotel where guests can view the sunrise or sunset?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"There are no locations inside the building to view the sunrise.\\n\\nAs for the sunset, it can be viewed from select guest rooms.\\n\\nIn addition, you can enjoy the sunset dipping into the Seto Inland Sea from our outdoor infinity pool. Weather permitting, you can look forward to a truly stunning view.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you have wheelchairs available for guest use?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We have one wheelchair available for rental.\\n\\nYou may navigate through public spaces and move to your guest room without using stairs.\\n\\nPlease note, however, that the bathrooms in the guest rooms are not accessible or barrier-free. They are not equipped with care facilities such as grab bars in the bathtub or washing area. We kindly ask for your understanding in advance.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Which credit cards do you accept?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We accept the following credit cards:\\nVISA \/ Mastercard \/ JCB \/ AMEX \/ Diners Club \/ UnionPay \/ Discover\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can you arrange a taxi for me?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We would be delighted to assist you with arranging a taxi. Due to our hotel's location, it may take some time for the taxi to arrive, so we kindly ask that you request one well in advance.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Which company operates the hotel?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The hotel is operated by Onko Chishin Co., Ltd.\\nFor more details, please visit our official website:\\nhttps:\/\/by-onko-chishin.com\/\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are smartphone chargers available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We have charging cables available for loan. Please feel free to inquire at the front desk.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I request specific room preferences (high floor, adjacent rooms, or corner rooms)?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"As our hotel is designed with only one room per floor, there are no adjacent rooms on the same floor.\\n\\nAmong our 7 rooms across 5 room categories, only the \\\"Semi-Open-Air Hot Spring Suite Forest View\\\" has 3 rooms of the same type. These are located on floors 1 through 3 of the annex, but regretfully, floor assignments cannot be requested in advance. The floor will be finalized either the day before or on the day of your arrival.\\n\\nAll other room categories consist of a single room, so the floor level is fixed.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can you issue a receipt?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"For payments made on-site, we will issue a receipt upon departure. Please inform us of your preferred addressee name on the day of your stay.\\n*For advance online payments, please check with the booking channel through which you made your reservation.\\n*As a rule, we are unable to reissue receipts in the event of loss.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you have hair straighteners\/curling irons available for loan?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Although quantities are limited, hair irons are available for loan. Please inquire at reception.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is in-room dining available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We offer accommodation plans that include in-room dining. Please note that this service is available for only one specific room.\\n\\nPlease select \\\"THE AONAGI Suite\\\" as your room type and choose the \\\"Premium Private Stay\\\" plan.\\n\\nWe invite you to spend a truly special and memorable time in your private room.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you sell cigarettes?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We regret to inform you that cigarettes are not available for purchase at the hotel.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is the hotel barrier-free?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Regrettably, we do not offer barrier-free guest rooms. However, guests using wheelchairs can move smoothly throughout the public areas of the hotel.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What is your cancellation policy?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The cancellation policy varies depending on the reservation site used. Kindly check the policy details on the website where you made your booking.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you tell me about the hotel's background and history?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Designed by the world-renowned architect Tadao Ando, the building originally served in part as a public art museum before being renovated into a small luxury hotel overlooking the Seto Inland Sea.\\n\\nOur accolades include the \\\"Inspired Design Hotel\\\" award at the Boutique Hotel Awards 2018, as well as receiving the highest rating of 5 Red Pavilions in the \\\"MICHELIN Guide Hiroshima Ehime 2018 Special Edition.\\\" Furthermore, Setouchi Retreat Aonagi was awarded \\\"1 Michelin Key\\\" in the MICHELIN Key 2024, continuing to receive recognition from prestigious global awards each year.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What is available on the room service menu?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Our room service menu offers a selection of alcoholic beverages, including champagne, white wine, and red wine.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is it possible to request brochures or informational materials?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, we are pleased to send brochures upon request.\\nKindly contact us by email with your request along with your mailing address.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I visit the hotel for a tour without staying overnight?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Setouchi Retreat Aonagi is an exclusive facility dedicated solely to staying guests.\\nTo preserve a private atmosphere for our guests, we kindly refrain from offering facility tours to non-staying visitors.\\n\\nPlease note that non-staying day visitors are welcome to use our spa treatment services.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you offer early check-in?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"**Early Check-in**\\nRegrettably, we do not accept early check-in requests.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is the communal bath barrier-free?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Regrettably, our hotel does not have a communal bath.\\n\\nGuests wishing to enjoy hot springs are kindly requested to reserve either the \\\"Hot Spring Suite Panorama View\\\" or the \\\"Hot Spring Suite Forest View\\\".\\n\\nWhile wheelchairs can be used smoothly within the public areas of the hotel, please note that guest rooms are regrettably not barrier-free.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"May I use the swimming pool before check-in or after check-out?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please be advised that the swimming pool undergoes scheduled maintenance. Should you wish to use the pool before check-in or after check-out, kindly consult with us in advance.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are there any recommended events or activities within the hotel?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"At Setouchi Retreat Aonagi, we generally do not host seasonal or regular scheduled events.\\n\\nWithin our tranquil space of just seven suites, we offer a relaxing stay where you can gently immerse yourself in the stunning views of the Seto Inland Sea, art, hot springs, and fine dining.\\n\\nWhile special projects or events may occasionally take place, they are held on an irregular basis. Past events are listed on our official website, so please feel free to take a look.\\nhttps:\/\/setouchi.by-onko-chishin.com\/news\/\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How much is the hot spring tax?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"A separate hot spring tax of JPY 150 per adult (junior high school age and older) per night is charged only when staying in a suite with a hot spring bath. Children of primary school age and younger are exempt.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is there a cold plunge pool available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We regret to inform you that we do not have a cold plunge pool.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are shampoo and conditioner provided?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Shampoo, conditioner, body wash, body lotion, and skincare amenities are provided in all guest rooms.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How should I enter the number of children when making a reservation?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please enter only the number of adult guests in the main guest count field. For children of primary school age and younger, kindly specify their ages along with your requests for extra meals or bedding in the additional details field. Please note that children are welcome to stay exclusively in the \\\"Semi-Open-Air Hot Spring Suite Panorama View\\\".\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"I am unable to reach you by phone.\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We sincerely apologize for keeping you waiting.\\nOur regular telephone hours are from 10:00 AM to 7:00 PM.\\nPlease note that even during business hours, we do not have dedicated phone operators, which may make it difficult to get through.\\nWe kindly ask that you try calling back after a short while, or feel free to contact us by email at:\\nMain Email Address: setouchi@okcs.co.jp\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you offer special accommodation plans for anniversaries?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please check our current available offers on the \\\"Reservations & Rates\\\" page.\\nWe also offer anniversary options, which we invite you to enjoy during your stay.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is there an operator available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We do not have dedicated phone operators. When you call our main line (+81-89-977-9500), your call will be answered directly by our staff rather than an automated system. Please note that we may not be able to answer calls during early morning or late night hours. Our front desk is staffed, and each guest room is equipped with a phone connected directly to the front desk. Should you require any assistance during your stay, please feel free to contact us at any time.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What is your fax number?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Our fax number is +81-89-907-9970.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you tell me about the Year-end and New Year period?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"While we do not host special events during the Year-end and New Year period, we serve exclusive seasonal menus for both dinner and breakfast. As an intimate retreat with only seven guest rooms, Setouchi Retreat Aonagi offers a peaceful escape from the hustle and bustle, allowing you to welcome the New Year in quiet relaxation.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I use the spa if my stay plan does not include spa services?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, guests whose stay plans do not include spa services are also welcome to use the spa. Please contact the hotel directly regarding availability.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"[Spa] Can children use the spa services?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We do not offer specific spa treatments for children. Guests who are junior high school age or older may enjoy the same treatments as adults.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you tell me about yoga options?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yoga mats are available for loan to your room upon request. Please let our staff know if you would like one.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What facilities and services are available for non-overnight guests?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Non-staying guests are welcome to use our SPA services. For reservations and availability, please inquire directly via our dedicated spa page: https:\/\/setouchi.by-onko-chishin.com\/spa\/ Please note that all other hotel facilities are reserved exclusively for staying guests.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I change my room type after completing a reservation?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"If there is availability on your requested dates, you may change your room type. Please contact us directly by phone or email. Please note that additional charges may apply depending on the room price difference.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I store my luggage before check-in or after check-out?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We are pleased to store your luggage on the day of your arrival prior to check-in. After check-out, we can hold your luggage until your departure later that day.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you tell me about sightseeing spots in the area?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"There are several recommended spots for sightseeing and outings in the surrounding area.\\nFor details, please visit the \\\"Sightseeing\\\" page on our official website.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"If paying on-site, when will the payment be processed?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Payment for accommodation charges is requested upon check-out. If you have any specific preferences regarding the timing of payment, please feel free to consult the reception in advance or upon arrival.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you please provide details about the bed sizes?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Our beds feature Sealy mattresses with a width of 120 cm (140 cm exclusively in \\\"THE AONAGI Suite\\\").\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What is the access between the nearest airport and the hotel?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"From Matsuyama Airport, it takes approximately 50 minutes (30 km) by car.\\nIn addition, taxi arrangements at a special discount rate are available for hotel guests. (\u00a54,500 one-way \/ reservation required at least 3 days in advance)\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How many guest rooms are there in total?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Setouchi Retreat Aonagi is an all-suite hotel featuring a total of 7 guest rooms.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are there elevators or escalators in the hotel?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Elevators are available for your convenience.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can minors stay at the hotel by themselves?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We regret to inform you that stays consisting exclusively of minors are not permitted.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is late check-out available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Late check-out until 12:00 PM is available for JPY 11,000. Please contact us in advance by phone or email. Kindly note that this service may not be available depending on room availability.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are there age restrictions for using the pools?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"For hygiene reasons, children who wear diapers are kindly requested to refrain from using both the private pool and the infinity pool. Swim diapers are also not permitted.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are there EV charging stations available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Two electric vehicle (EV) chargers are available in our parking lot. If you wish to use them, kindly inform us in advance so we can ensure a smooth arrangement for you.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How can I update my membership information (email address, password)?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please update your information via \\\"Edit Member Information\\\" on your My Page.\\nhttps:\/\/membership.by-onko-chishin.com\/auth\/login\/\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are beverages provided in the guest room refrigerator?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Complimentary beverages are available in the refrigerator in your room:\\nWater, tea (persimmon leaf tea), citrus juice, carbonated drinks, and beer.\\n\\nPlease note that the selection may vary depending on the season.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are there photos of the bathrooms?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Photos of the bathrooms in our guest rooms are available on the \\\"Rooms\\\" page of our official website.\\nPlease refer to the floor plans for each room type, which indicate the location and type of the bathroom.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you please provide information regarding closed days and current operating status?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Information regarding closure dates and the latest operational status is available under the \\\"News\\\" section on our website.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are there private baths available for reservation?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We regret to inform you that we do not have private rental baths or family baths available.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can extra meals be added to my reservation?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Additional dinners and breakfasts can be arranged. Please kindly inform us at least 3 days prior to your arrival date.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Does the hotel restaurant have private dining rooms?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The restaurant does not have private rooms; counter seating and table seating are available.\\n\\nFor guests desiring a private dining experience, please select the \\\"Semi-Open-Air Hot Spring Suite Panorama View\\\" room type and reserve the \\\"Premium Private Stay (Private Dining)\\\" plan. For both dinner and breakfast, the Art Lounge in the public area will be reserved exclusively for you, allowing you to relax and enjoy your meals in a more private setting.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How much does dinner cost?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Dinner price: \u00a520,350 per person.\\n\\nBeverages are charged separately from meals. To complement our seasonal cuisine, we offer a wide selection of drinks, including local sake, wine, beer, and non-alcoholic beverages.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is there a florist on the hotel premises?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please kindly note that there is no florist on the hotel premises.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I change my plan after completing the reservation?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please complete any changes or cancellations to your reservation through the service or channel where the original booking was made. If you have any questions, please feel free to contact us by phone or email.\\n\\n*Changes to room types or the number of guests may not be accommodated depending on room availability.\\n*Price differences may apply depending on the changes made.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How much is the breakfast fee?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Breakfast can be added for \u00a54,400 per person.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you explain your policy regarding all-inclusive stay options?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please note that Setouchi Retreat Aonagi is not an all-inclusive hotel.\\n\\nWhile your room rate includes the meals and services specified in your booked plan, additional charges apply for beverages, spa treatments, private pool usage, and other extra services.\\n\\nShould you have any questions regarding your reservation details, please feel free to contact us.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you tell me about the breakfast?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Breakfast is a Japanese set meal featuring local ingredients.\\n\\nHours: Available every 15 minutes from 8:00 to 9:30\\nPrice: \u00a54,400 per person\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How does housekeeping work during consecutive stays?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Housekeeping service will be provided at your convenience, such as while you are out or exploring the resort. Service hours: 10:00 - 14:00.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"May I see photos of the guest rooms?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Photos of our guest rooms are available on the \\\"Rooms\\\" page of our official website. Floor plans for each room type are also provided there.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is there a fitness gym available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We regret to inform you that Setouchi Retreat Aonagi does not have a fitness gym.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What should I do if an item in the room is malfunctioning (e.g., refrigerator not cooling, lights not turning on, no hot water)?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We sincerely apologize for any inconvenience. Should you experience any issues with the room amenities or facilities, please contact the reception. You can reach the front desk 24 hours a day by dialing \\\"9\\\" on your room phone.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are extra beds available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"For bookings of 3 or more guests, additional beds will be prepared. The type of additional bed varies depending on the room category. Beyond the standard beds, extra beds are provided as follows: THE AONAGI Suite - 3 guests: 1 sofa bed \/ 4 guests: 2nd sofa bed; 4-Bed Suite - 5 guests: 1 sofa bed; Semi-Open Hot Spring Suite - 3 guests: 1 extra bed \/ 4 guests: 1 sofa bed; Garden Suite - 3 guests: 1 extra bed.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is the pool available for day use?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We regret to inform you that day use or non-stay access to the pool is not available.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are towels available at the pool?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Towels, swimwear, and amenities are available in the changing rooms.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are swim rings available at the pool?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We do not provide swim rings, so please feel free to bring your own. As the Private Pool is exclusively for private rental, there are no restrictions on using swim rings. When using them at the Infinity Pool, we kindly ask for your consideration towards other guests.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"May I walk around the hotel in room wear (yukata) or slippers?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We kindly ask that room wear be worn only inside your guest room. For your convenience, slippers for use within the hotel are provided in your room according to the number of guests.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you please tell me the operating hours of the pool?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The pool operating hours are as follows:\\n\\n\u2022 Infinity Pool: Open during the summer season, with swimming available from early morning until sunset.\\nSwimming period for 2026:\\nJuly 1 \u2013 September 13 (06:00 to sunset)\\n\\n\u2022 Private Pool & Sauna: A heated pool available year-round for private, exclusive use.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I use Furusato Nozei (hometown tax donation) accommodation vouchers?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Gift certificates issued by our company and certain Furusato Nozei accommodation vouchers are accepted. Reservations using these vouchers can be made through our official website or by phone.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How can I confirm my reservation?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"You can review your reservation details in the confirmation email automatically sent upon completion of your booking. For modifications or cancellations, please proceed through the booking channel where your reservation was originally made. Should you have any questions, please feel free to contact us by phone or email.\\n*Please note that room or guest count changes are subject to room availability.\\n*Price differences may apply depending on the changes.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can you accommodate dietary allergies?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We will do our utmost to accommodate your dietary needs. Please inform us of any allergies when making your reservation.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What kind of views can I expect from the rooms?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The views from the guest rooms vary depending on the room type:\\n\\n\u2022 THE AONAGI Suite: Offers panoramic views overlooking the islands of the Seto Inland Sea.\\n\u2022 Semi-Open-Air Hot Spring Suite: Features forest views on the 1st, 2nd, and 3rd floors, and panoramic views on the 4th floor.\\n\u2022 Garden Suite: Features a wooden balcony with vibrant greenery filling the window view.\\n\u2022 4-Bed Suite: Offers views of the Setouchi landscape and sunset through floor-to-ceiling windows.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is the pool located outdoors?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We have an indoor heated pool available year-round and an outdoor pool open during the summer season.\\n\\n\u25a0 Private Pool (Exclusive Reservation Required)\\nReservation: Reception\\nOperating Hours: 6:00\u201323:00 (Last entry 22:00)\\n\\n\u25a0 Infinity Pool (No Reservation Required)\\nOperating Hours: 6:00 AM\u2013Sunset\\n2026 Swimming Season: July 1 \u2013 September 13 (06:00 to sunset)\\n*During the winter season, guests are welcome to visit for sightseeing and photography.\\n\\n[Important Notes]\\nFor public health and hygiene reasons, children who have not completed toilet training are respectfully requested to refrain from using the pool and jacuzzi. Usage is not permitted even when wearing swim diapers or reusable swim pants.\\nChildren who are toilet-trained and guests under 18 years of age may use the facilities under adult supervision.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"I would like to consult about holding a wedding ceremony or reception.\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"For details regarding wedding ceremonies and receptions, please contact our partner wedding planning team.\\nhttps:\/\/setouchiwedding.com\/\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you please provide information regarding the Best Rate Guarantee?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Our Best Rate Guarantee applies if you find a lower rate offered by a third-party channel compared to the rate on our official website or provided by phone for the exact same stay plan and conditions. Please note that the comparison applies to the selling price before the deduction of third-party points or rewards. [Example 1] Official Website Rate: JPY 100,000 \/ Third-Party Site: JPY 110,000 discounted by 15% during a flash sale to JPY 93,500 -> The guaranteed best rate will be JPY 93,500. [Example 2] Official Website Rate: JPY 100,000 \/ Third-Party Site: JPY 110,000 reduced to JPY 90,000 after redeeming points -> The guaranteed best rate remains JPY 100,000.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I request menu adjustments for dietary preferences or foods I dislike?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We will do our utmost to accommodate modifications regarding dietary preferences or ingredients you prefer to avoid. Kindly inform us at the time of reservation.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are there any accommodation plans available for a marriage proposal?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please check our currently available stay plans on the \\\"Reservations & Rates\\\" page. We are also delighted to consult with you individually. Anniversary options are available, so please feel free to utilize them for your proposal.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"May I bring my own food and beverages into the resort?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"You are welcome to bring food and beverages into your room without any restrictions.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you have laundry facilities or laundry services available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We regret to inform you that we do not have self-service laundry facilities or laundry services on site.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What is the maximum occupancy for each room type?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The maximum capacity for each room type is as follows: - THE AONAGI Suite: Up to 4 guests - Semi-open Hot Spring Suite: Up to 4 guests - Garden Suite: Up to 3 guests - 4-Bed Suite: Up to 5 guests. All of our 7 rooms are luxury suites.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What payment methods are accepted for room charges?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We accept payment by cash and major credit cards.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you please inform me about the available accommodation plans?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please check our currently available stay plans on the \\\"Reservations & Rates\\\" page.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"May I invite non-registered visitors to my guest room?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"For security reasons, guests who are not registered to stay are strictly prohibited from entering the guest rooms. We kindly ask that you use the Reception Lounge for any meetings or visits.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is there a restaurant within the hotel?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We have a restaurant available for staying guests. While dining is exclusive to staying guests, non-staying visitors may join you if accompanying a registered guest. Please consult with us in advance. Please note that there are no dining options within walking distance of the hotel. It is approximately a 20-minute drive to the Dogo Onsen area and a 30-minute drive to downtown Matsuyama. Please feel free to ask our staff for details.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What room types are available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We offer a total of 7 all-suite guest rooms. There are 4 distinct types: THE AONAGI Suite, Semi-Open-Air Hot Spring Suite, Garden Suite, and 4-Bed Suite.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are sleepwear provided?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Two-piece room wear and bathrobes are provided in each guest room.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is there a restaurant open for lunch on the premises?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Regrettably, we do not serve lunch at the hotel. We kindly recommend dining in the city or bringing your own meals.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can non-staying guests use the restaurant?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Dining exclusively for non-staying guests is not permitted; however, visitors are welcome to dine if accompanied by a registered guest. Please consult with us in advance.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are there televisions in the rooms?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Small portable televisions are available in all guest rooms. Should you wish, large televisions are also available for rent in limited quantities, so please feel free to request one from our staff.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is the communal bath a hot spring?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The hotel does not have a communal bath. However, guests in select rooms can enjoy hot spring water (heated, diluted, and recirculated) in their private guest room baths.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are the pool and hot spring facilities by reservation only?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We offer an indoor heated pool open year-round and an outdoor pool available during the summer season.\\n\\n\u25a0 Private Pool (Exclusive Use \/ Reservation Required)\\nReservations: Reception\\nHours: 6:00\u201323:00 (Last entry 22:00)\\n\\n\u25a0 Infinity Pool (No Reservation Required)\\nHours: 6:00 AM\u2013Sunset\\n2026 Swimming Period: July 1 \u2013 September 13 (6:00 AM to sunset)\\nDuring the winter season, guests are welcome to visit for sightseeing and photography.\\n\\n[Important Notes]\\nFor public health and hygiene reasons, children who are not yet fully potty-trained are kindly requested to refrain from using the pool and jacuzzi facilities. This includes children wearing swim diapers or swim pants with diaper functions.\\nChildren who are fully potty-trained as well as guests under 18 years of age may use the facilities under adult supervision.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you tell me about the lounge facilities?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We offer an Art Lounge exclusively for resident guests.\\nThe lounge features a curated collection of books focusing on architecture and art, alongside complimentary beverages for your enjoyment at your leisure.\\n\\nPlease refer to the Art Lounge section under Facilities on our website:\\nhttps:\/\/setouchi.by-onko-chishin.com\/facilities\/\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are there pools inside the guest rooms?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"There are no private pools inside the guest rooms.\\n\\nHowever, we offer the following pool facilities within the hotel:\\n\u2022 Infinity Pool: An iconic 30-meter outdoor pool where the water's edge seamlessly blends into the Seto Inland Sea.\\n\u2022 Private Pool & Sauna: An indoor heated pool equipped with a hot spring jacuzzi and a sauna overlooking the garden.\\n\\n* The outdoor pool is typically open for swimming from early July to early September. The indoor pool is available for private hire throughout the year.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How can I cancel my reservation?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please process any modifications or cancellations through the booking channel where your reservation was originally made. Should you have any questions, please feel free to contact us by phone or email.\\nPlease note that cancellation fees may vary depending on the plan and booking channel. We kindly ask you to check the details of your specific rate plan.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What rental items do you have available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Rental Equipment List\\n\\nWine glasses\\nTableware\\nCutlery\\nNail clippers\\nSewing kit\\nSmartphone charger\\nIce bucket\\nIron\\nPlaying cards\\nIroning board\\nHumidifier\\nDVD player\\nHot water bottle\\nIce pillow\\nProjector\\nBlanket\\nMakeup remover\\nContact lens solution & case\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you tell me how to reach the hotel from the train station?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The hotel is approximately a 35-minute drive (18 km) from JR Matsuyama Station.\\nPlease take Prefectural Route 20 and follow the signs for Elleair Golf Club Matsuyama.\\nWe can also arrange a taxi at a preferential rate exclusively for hotel guests (3,500 JPY one way \/ reservation required at least 3 days in advance).\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is room service available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Room service is available for a variety of alcoholic beverages, including beer, champagne, white wine, and red wine. Please note that food service is not available for room service.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do the guest rooms feature hot spring baths?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The baths in the four Semi-Open-Air Hot Spring Suites feature natural hot spring water.\\nThe baths in THE AONAGI Suite, the 4-Bed Suite, and the Garden Suite use heated tap water. Please note that there are no public communal baths within the hotel.\\n\\nSpring Quality: Simple Weakly Radioactive Cold Spring\\nIndications: Chronic pain or stiffness in muscles or joints (rheumatoid arthritis, osteoarthritis, lumbago, neuralgia, frozen shoulder, bruises, sprains, etc.), muscle stiffness due to motor paralysis, sensitivity to cold, peripheral circulatory disorders, decreased gastrointestinal function (heavy stomach, intestinal gas, etc.), mild hypertension, impaired glucose tolerance (diabetes), mild hypercholesterolemia, mild asthma or emphysema, pain, autonomic nervous system instability, various stress-related symptoms (sleep disorders, depression, etc.), recovery after illness, fatigue recovery, health promotion, hyperuricemia (gout), ankylosing spondylitis, etc.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you please provide information regarding reservations made through travel agencies or third-party booking sites (OTAs)?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"For any changes or cancellations to reservations made through travel agencies or booking websites other than our official website, we kindly ask that you contact the original point of booking directly.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are the hot springs and public baths available for day use?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We regret to inform you that we do not offer day-use access to our hot springs or public baths.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is there a dress code for the restaurant?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We do not have a specific dress code at our restaurant, so please feel free to dine in smart casual or everyday attire. We kindly ask guests to refrain from wearing excessive perfume.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is early check-in or late check-in\/out available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"\u25a0 Early Check-in\\nWe regret that we are unable to accept early check-in requests.\\n\\n\u25a0 Late Check-out\\nIf you wish to extend your check-out time, we can accommodate you until 12:00 PM for \u00a511,000. Please contact us in advance by phone or email. Kindly note that this service may not be available depending on room availability.\\nIn addition, stay extensions are subject to availability, and dinner may not be provided depending on the circumstances.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is it possible to stay as a solo traveler?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Guests are welcome to stay from 1 person. However, please note that single occupancy may not be available on certain dates.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you please provide details regarding member benefits?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please visit our website for details regarding our membership program:\\nhttps:\/\/by-onko-chishin.com\/destination-club\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you please share details about the restaurant menu?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"For dinner, we serve Kaiseki cuisine showcasing the fresh seafood and mountain delicacies of the Setouchi region. As ingredients change seasonally, please feel free to contact us for current offerings.\\n\\nAn example dinner menu:\\n\u2022 Assorted appetizers\\n\u2022 Seasonal fresh sashimi\\n\u2022 Po\u00ealed alfonsino\\n\u2022 Live Japanese spiny lobster (served as sashimi or grilled)\\n\u2022 Ehime Wagyu beef steak\\n\u2022 Sea bream rice\\n\\nFor breakfast, we offer a Japanese breakfast set featuring seasonal ingredients, accompanied by rice grown in Ehime Prefecture and cooked in a traditional clay pot.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you offer any day-use plans?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We regret to inform you that we do not offer any day-use plans.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are swimwear rentals available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Complimentary swimwear rentals are available for adults only. However, as sizes and quantities are limited, we kindly recommend bringing your own swimwear.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you have wheelchair-accessible guest rooms?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We regret to inform you that we do not have fully accessible guest rooms. However, our main facilities and guest areas can be navigated smoothly by wheelchair.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How can I register for a membership?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"You may register for membership via the following link: https:\/\/membership.by-onko-chishin.com\/auth\/signup\/\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Where is the smoking area located?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The designated smoking area is located by the outdoor pool on the 2nd floor of the Main Building.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can infants under one year old stay at the hotel?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We welcome families with children under elementary school age, limited to one group per day. The eligible room is strictly limited to one unit: the Partial Open-Air Bath Suite Panorama View. Rates for children are as follows: \u2022 With meals and bedding: JPY 15,950 \u2022 With meals, sharing existing bedding: JPY 7,150 \u2022 Without meals or bedding (co-sleeping): Free \u2022 Extra bed: JPY 8,800 \u2022 Baby cot: JPY 5,500 Please note that a maximum of two children sharing existing bedding with adults is permitted per room.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How far in advance can I make a reservation?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"General reservations open seven months prior to the month of your intended stay. In addition, returning guests may enjoy advance booking privileges starting eleven months prior.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is there a sauna available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"A dry sauna is located within our private pool facility. The private pool is available exclusively for private hire and requires prior reservation. Usage fee: JPY 11,000 \/ 60 minutes.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I check room availability?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Room availability changes continuously. Please check the reservation page on our official website for the latest real-time information.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you please provide details regarding the smoking policy?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Guests staying in guest rooms with balconies (excluding the Semi-Open-Air Hot Spring Suite Panoramic View) may smoke on their balcony. Please let us know if you require an ashtray.\\n\\nAdditionally, a designated smoking area is located on the 2nd floor of the Main Building, by the outdoor poolside.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you offer massage services?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Our hotel spa offers seasonal treatments.\\nYou may view the spa menu on the following page. If you wish to make a reservation, please contact us by phone or email.\\nhttps:\/\/setouchi.by-onko-chishin.com\/spa\/\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Could you please provide details about dinner?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Dinner features a Japanese course meal prepared with local ingredients. Please note that an \u00e0 la carte menu is not available.\\n\\nHours: You may choose your seating time every 30 minutes between 18:00 and 19:30.\\nPrice: JPY 20,350 per person (tax included).\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What are the breakfast hours?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Breakfast (Japanese cuisine) start times can be chosen every 15 minutes between 8:00 and 9:30.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you have a spa or public bath?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We regret that we do not have a communal public bath on the premises.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is a beverage menu available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"A variety of beverages is available for your enjoyment.\\n\\n\u2022 Dinner (Kaiseki cuisine): We offer pairings tailored to our Japanese cuisine, featuring Ehime's distinctive local sake and a carefully selected collection of wines from around the world. A range of non-alcoholic options is also available.\\n\\n\u2022 Art Lounge: Staying guests are welcome to enjoy complimentary drinks, including wine and juices, at any time. Operating hours are from 6:00 to 24:00; however, please note that service may be unavailable on certain dates.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How can I make a room reservation?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please search for room availability and make your reservation through our official website.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can you assist with a surprise arrangement?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We offer anniversary options and would be delighted to assist you with your surprise.\\n\\nSpecifically, the following options are available:\\n\u2022 Cake\\n\u2022 Dinner dessert plate arrangement\\n\u2022 Flower gift\\n\u2022 Custom-made gift\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can children share a bed with adults?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We welcome children of primary school age and under for up to one group per day. This offer is exclusively available in one room: the \\\"Partial Open-Air Bath Suite Panorama View.\\\" - With meals & bedding: \u00a515,950 - With meals \/ Bed-sharing (no extra bedding): \u00a57,150 - No meals \/ Bed-sharing (no extra bedding): Free - Extra bed: \u00a58,800 - Baby cot: \u00a55,500 If sharing a bed with an adult, up to two children may share the bed per room. Please note that children of junior high school age and older are considered adults for accommodation purposes.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What room amenities and facilities are provided?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"[Room Amenities] Shampoo, Conditioner, Body wash, Body lotion, Cleansing products, Toothbrush set, Green tea, Coffee, Black tea. [Room Equipment] Hair dryer, Electric kettle, Refrigerator, Wireless TV, Ballpoint pen & Memo pad, Clothes brush, Shoehorn, Deodorant spray, Bidet toilet, Bluetooth speaker, Nightwear, Bathrobe.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you have a communal bath?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We regret to inform you that we do not have a public communal bath. For guests who wish to enjoy hot springs, please select one of the following room types featuring a private hot spring bath: - Partial Open-Air Hot Spring Suite Panorama View - Partial Open-Air Hot Spring Suite Forest View. Other room types are equipped with private baths with heated water.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What are the dinner service hours?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Dinner seating times are available every 30 minutes from 18:00 to 19:30.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I stay with my pet?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We regret that pets are not permitted to stay at Setouchi Retreat Aonagi. *Guide dogs, service dogs, and hearing dogs are welcome to accompany you. However, as access to dining areas may be restricted, please contact the hotel in advance.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is parking available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Please park your vehicle in the outdoor parking area located in front of the entrance. There are no vehicle height or size restrictions (no reservation required, complimentary). Additionally, two Electric Vehicle (EV) chargers are available in the parking area. If you wish to use them, kindly contact us in advance.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What are the accommodation rates?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Room rates vary depending on the plan and current availability. For the latest details and plan rates, please visit the reservation page on our official website.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you have a swimming pool?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We feature an indoor heated pool open year-round and an outdoor pool open during the summer season. [Private Pool (Exclusive hire \/ Reservation required)] Reservations: Reception \/ Operating hours: 6:00\u201323:00 (Last entry 22:00). [Infinity Pool (No reservation required)] Operating hours: 6:00 AM\u2013Sunset \/ Swimming period for 2026: July 1 to September 13 (6:00 AM\u2013Sunset). Even during winter, guests are welcome to visit for viewing and photography. [Important Notice] For public health reasons, children who are not yet fully potty-trained are kindly requested to refrain from using the pool and jacuzzi. Usage is not permitted even when wearing swim diapers or water-resistant pants. Children who are fully potty-trained and guests under 18 years of age may use the facilities under adult supervision.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can you arrange a cake for an anniversary or special occasion?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We would be delighted to assist you with arranging cakes and flower arrangements.\\n\\n\u3010Cake Rates\u3011\\nSS (9cm \/ 1\u20132 guests): JPY 2,200\\nS (12cm \/ 2\u20134 guests): JPY 2,750\\nM (15cm \/ 4\u20136 guests): JPY 3,850\\nYou may specify your preferred serving time and include a personalized message.\\n\\nFor flower arrangements, we will prepare them according to your preferred budget (from JPY 5,500) and style.\\nIf you wish to make a request, please contact us at the email address below:\\ne-mail: setouchi@okcs.co.jp\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you provide a shuttle service?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"We regret to inform you that we do not offer a shuttle bus service. However, we can arrange taxi transfers at special discounted rates to and from the following 5 locations (reservation required at least 3 days in advance):\\n\u30fbMatsuyama Airport: JPY 4,500\\n\u30fbMatsuyama Sightseeing Port: JPY 4,500\\n\u30fbJR Matsuyama Station: JPY 3,500\\n\u30fbDogo Onsen Station: JPY 3,500\\n\u30fbMatsuyama Castle Ropeway Station: JPY 3,500\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What are the check-in and check-out times?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Check-in: From 15:00 (Latest check-in: 19:30)\\nCheck-out: Until 11:00\\n*Times may vary depending on your accommodation plan.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What are the accommodation rates for children?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Limited to one group per day, children of elementary school age and younger are welcome to stay with us. This is applicable exclusively to the \\\"Semi-Open-air Hot Spring Suite Panorama View\\\" room.\\n\\n\u30fbMeals included \/ Bedding included: JPY 15,950\\n\u30fbMeals included \/ Bed sharing (no bedding): JPY 7,150\\n\u30fbNo meals \/ Bed sharing (no bedding): Free of charge\\n\u30fbExtra bed: JPY 8,800\\n\u30fbBaby cot: JPY 5,500\\nWhen sharing a bed with adults, up to 2 children are permitted to share a bed.\\n\\nPlease note that children of junior high school age and above will be charged at the adult rate.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How can I contact the hotel?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Our contact details are as follows:\\n\\nSetouchi Retreat Aonagi by Onko Chishin\\nAddress: 794-1 Yanaidani-cho, Matsuyama-shi, Ehime 790-2641, Japan\\nTEL: +81-89-977-9500\\nFAX: +81-89-907-9970\"\n      }\n    }\n  ]\n}<\/script>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19363","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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